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Old 04-02-2015, 07:22 PM   #1
mikecamp99
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Default How long do you wait before opening a case in PP

Bought some cards from a seller in the Football section last Wednesday 03/25. Never received shipping update in PP or a PM with tracking so sent the guy a PM on Sunday. Well guy hasn't been on since 03/26 and still haven't gotten any tracking info or cards.

Starting to get frustrated now and never had to open a case before. Just wondering if nows the time or wait a little longer?
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Old 04-02-2015, 07:25 PM   #2
ricksam
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we agree #NOW

let the #MembersOnlyMatrix guide you
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Old 04-02-2015, 07:26 PM   #3
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I'm in the same boat. I purchased a card last Thursday and no update. He sent me a PM Monday saying that his ebay account wasn't working but he shipped with tracking Monday morning even though he PM'd me through ebay. I've sent him several PM's since asking for tracking but no answer. Not sure how long I should wait.
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Old 04-02-2015, 07:28 PM   #4
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I give 3 days for buyers to pay and 5 for sellers to ship and give me tracking.
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Old 04-02-2015, 08:20 PM   #5
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7 days, if he hasn't even logged in since 3/26 I don't know why you'd expect an update through PM.

To clarify not saying he shouldn't have but he hasnt even been on the site since the day after the deal happened.
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Old 04-02-2015, 08:29 PM   #6
DalliLlama11
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Quote:
Originally Posted by trixstar View Post
7 days, if he hasn't even logged in since 3/26 I don't know why you'd expect an update through PM.

To clarify not saying he shouldn't have but he hasnt even been on the site since the day after the deal happened.


This may be why he is concered though. If the guy is usually on but hasnt been. That said I usually give 5 days then ask for an update. If noyhing after another 5 or so then I take the next step.
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Old 04-02-2015, 08:33 PM   #7
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If the guy has perfect feedback, I would wait. A buddy of mine with a kidney disease was in the hospital a while back and got hit with several negatives.

Sometimes there are circumstances that cause ebay to be put on the back burner.
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