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MMA - Mixed Martial Arts Post your MMA Cards Hobby Talk |
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08-02-2018, 10:24 AM | #1 |
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Topps Redemptions process
Hi everyone,
Pulled the biggest card out of the 2013 Topps UFC Bloodlines box run in a 2012 Champions Octograph Book Set 1/1 and have waited four years and still nothing. Picture of the card in promo sheets etc yet been getting the run around from Topps, have now finally had Topps come back and say based on ebay sales which there is none they will replace the card for $500 replacement value. Anyone else had any bad dealings with them? Have asked for multiple 1/1 or 1/1's of those fighters as replacement but say they give whatever they can get. Really pissed off and makes me want to stay away from Topps completely now Thanks |
08-02-2018, 10:36 AM | #2 |
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I'm a football person, and therefore this side of the Hobby has been having issues w/high end replacements due to Topps losing the NFL rights to Panini. Luckily for you, Topps still has the rights to UFC and therefore should be able to get something of equal value. Good Luck!
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08-02-2018, 11:04 AM | #3 |
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Thanks Socal long time no speak mate hope you been well!
Yeah the thing that surprises me is I've been waiting 4 years for this card and now they are trying to say the replacement value is $500 as per completed sales on ebay based on similar card. I can't find an even close similar card on ebay. Especially seeing this was the best card and on the promo sheet for this series. Crazy hey? https://www.cardboardconnection.com/...-trading-cards The card I redeemed was the Octograph 1/1 book card with all 8 champions on it |
08-06-2018, 09:56 AM | #4 | |
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Topps is brutal for redemption replacements.... That card is not just a case hit... it is the release hit. One of the best cards in that release.
$500 is at the ultra low end... and I doubt they would have any applicable replacements. Likely send you 20 x $5.00 autos. Just keep nagging them and ask to speak to a higher up. Blast them on social media too... facebook, twitter etc. Quote:
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08-06-2018, 11:45 AM | #5 | |
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Thanks mate, I already have stated that I felt it was low for what the card is and would be happy with the 8 fighters 1/1 autos then. But yeah agree they unlikely have a nice replacement so far dealing with a guy whos been decent to chat to. Havent asked to speak with higher up yet he reckons he has spoken with management already though for me. I have blasted them once on IG and thir facebook live at Nationals got ignored both times. |
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08-06-2018, 01:20 PM | #6 | |
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08-06-2018, 01:22 PM | #7 |
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I would be pretty clear in telling them you don't want to talk about "value". If they start ascribing $500 "value" to cards that have no set value... Then you also want a card that has no set value. Like an extremely rare 1/1, and you can call it ~$500 too.
So, say you don't want to talk about $500.00 value. You just want a fair replacement. Offer awesome cards, that would be as awesome as the card that they owe you. That's the simplicity of it all. I know you kinda did that already in saying you want all of the fighters 1/1s which to me is fair and makes sense. But if you come down from that demand and are okay with something else then this could work. |
08-07-2018, 08:59 AM | #8 | |
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Of course even after requesting someone from management no one has come forward to contact me, I doubt after this I one will buy a UFC product and might even steer clear of Topps, also considering contacting UFC to explain the situation to them too. |
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08-17-2018, 06:14 PM | #9 |
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Wait tot you hear what I got offered for the 2013 UFC Knockout 8 Fighter Octograph Booklet Auto 1/1 card.
Which they have given it a $500 value yet its the best card in that product run. The cards they offered dont even have a $500 value on ebay sales 2017 UFC Chrome Miesha Tate Auto $10-15 2017 UFC Chrome Ronda Rousey Auto /20 last sold for $174.09 2017 UFC Chrome Conor McGregror Auto $110-140 2017 UFC Knokout Tier One Anderson Silva/Chuck Liddell dual auto/10 nothing on ebay or sold but similar sold for $100-125. What a joke hey? 8 fighter 1/1 auto booklet for that above haha Have asked to speak with National Customer Services Manager. Will also be contacting UFC themselves and telling them what is going on for collectors behind the scenes. |
08-22-2018, 10:38 AM | #10 | |
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i know you wanted something amazing-deservedly so!! not denying that...i just think if you actually got the card at this point...that you would be disappointed...(unless you were going to just keep for PC..that is diff issue...but if it was always the plan to resell i think you prob did ok with what they offered) Ronda is a solid card...she just won in WWE so prob gained a bit from that too...oddly enough Conor about to be back and likely would go up in value around fight time...or if he won i bet would spike up Meisha is prob the one i would be most upset about because yea...that is base auto # 5,000 for her...it is nothing special...i would maybe try to get something else for that... the dual spider/liddell is probably a solid hit...and i mean Chuck is gonna fight Tito again...if he was to KO him or even leading up to that fight i bet you would see a little increase due to everyone being excited to see him again...even though he is old and gonna be super slow...he is still popular i mean based on the numbers you put up its about 400-450 value the meisha is garbage...the other 3 are solid cards...not what you are owed which was super rare 1/1 card...but I personally believe that the $500 was either a solid number or even over-value...just based on MMA sales not really what they used to be back when you pulled that card |
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08-22-2018, 11:28 AM | #11 | |
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I would ban you but I have no sway or pull here. Last edited by hche; 08-22-2018 at 11:46 AM. |
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08-22-2018, 02:09 PM | #12 | |
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08-22-2018, 04:17 PM | #13 |
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Tell them you'll only make a deal with them if they offer you the un-signed card.
That way at least you could make the card yourself. Or, in this case since its a sticker card - tell them to attach all of the stickers they have to the card and send it that way. |
08-25-2018, 12:15 PM | #15 | |
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Agreed hey, I stopped buying Topps and UFC cards purely based on this. Been burnt too hard this time, 4 years waiting and been sending them emails every few days, waiting for the redemption or customer service manager to email me now and that was nearly a week ago I heard that. |
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08-25-2018, 12:16 PM | #16 | |
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09-05-2018, 10:16 AM | #17 |
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Starting to really get pissed with Topps and the useless dept of so called customer service.
I already have a contact to submit something to the UFC about what has gone on, here are just the last few emails back and forth. Ok Ryan, So after the assessment still the same value after I provided far less cards with $500-700 US value, let alone can't give you a 1/1 8 fighter auto because I redeemed it over 4 years ago and guess what it still hasn't been made therefore never SOLD on Ebay! I am still waiting to hear back even after asking twice to speak with the customer service/redemptions manager and even asked for his or her name. Still no response. You are telling me I can wait for this card to be made, yet I have waited above acceptable period by let's say 2 years. I am giving Topps 7 days for the customer service manager to get back to me and offer me the 8 fighters 1/1 card or those same 8 fighters individual 1 of 1 cards which is deemed fair if Topps hasn't made the card in 4 years. I will follow up once again with your contract holder in UFC and also be submitting a request to the BBB in America. I await your response Brett Saint From: Customer Support <support@topps.com> Sent: Wednesday, 5 September 2018 11:35 PM To: saintyscollectables@hotmail.com Subject: Redemption-Saint/Attn:Ryan [Incident: 180731-000010] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. If your issue remains unresolved, please update this question here. Subject Redemption-Saint/Attn:Ryan Discussion Thread Response Via Email (Ryan) 09/05/2018 10:05 AM Dear Brett, Thank you for providing us links. After reassessing the value of your card, the value will stay the same at $500.00 ebay. If you would like to still sub it out we will be using this value. If you do not like the value, we kindly ask to please continue waiting for the card to be completed. Topps reserves the right in its discretion to deny a substitution request at any time based on the status of the redemption card due to you (as determined by Topps). This includes substitution requests made through the consumer’s redemption account on Topps.com, which may be reversed. In addition, Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be ‘uncirculated’. For more information about the redemption program, please use the link below: https://www.topps.com/media/pdf/Rede...(11.17.17).pdf Best regards, Ryan Customer Service Representative email: support@topps.com Tel: 1-800-489-9149 Customer By Email (Brett Saint) 09/03/2018 10:42 AM Hi Ryan, Still waiting as you said customer service or redemption manager will be in contact with me, would also like their name? Here is a /25 dual auto a way lesser card SOLD for $150 plus http://sortsof.com/item/183300866529...auto-25-25-1-1 a 1/1 Female fighter sold for $715 US http://sortsof.com/item/362391752986...ilver-auto-1-1 a Nate Diaz 1/1 auto sold for $500 yet alone a 8 fighter auto booklet 1 of 1 that is so rare it wasnt even made and therefore lesser cards selling for $500 and upwards http://sortsof.com/item/142479072212...diaz-autograph Even this Rousey 1/1 which isnt even signed sold for $300 http://sortsof.com/item/292669542953...ne-ut-rr-sweet and then there is this one, hasn't sold but is a 4 fighter 2 champioin relic 1 of 1 and has $449 on it https://www.ebay.com/itm/173459491506 Await your reply Brett 180731-000010] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. If your issue remains unresolved, please update this question here. Subject Redemption-Saint/Attn:Ryan Discussion Thread Response Via Email (Ryan) 08/28/2018 10:18 AM Dear Brett, This has been escalated to management. In order to reassess the value of your card, please send links of sold listings from Ebay that shows the value is higher than the $500.00. Once we get the links, we can forward to management to reassess the value of your card. We cannot guarantee management will go up in value, but we will escalate the listings to them. Best regards, Ryan Customer Service Representative email: support@topps.com Tel: 1-800-489-9149 Customer By Email (Brett Saint) 08/27/2018 01:36 AM ==================== text File Attachment ==================== Attachment 5.html, 324264 bytes, Added to incident Customer By Email (Brett Saint) 08/21/2018 09:21 AM ==================== text File Attachment ==================== Attachment 4.html, 322608 bytes, Added to incident Response Via Email (Ryan) 08/21/2018 09:09 AM Dear Brett, It could be a variety of reasons why this card has not been completed. I have made the request to have my manager contact you regarding your redemption. Best regards, Ryan Customer Service Representative email: support@topps.com Tel: 1-800-489-9149 Customer By Email (Brett Saint) 08/21/2018 09:01 AM |
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