Is there anything I can do?

Zavey1275 · 04-23-2021, 05:15 PM

Buyer sends me this today. He has good feedback but is putting me in a bad situation because there is nothing to do from my end. I was thinking about just bluffing and saying post office told me it was delivered and not updated on eBay and see where that leads to see if he is full of crap. As a seller there isn’t anything that usps is going to tell me and im basically just out on a $600 card Once he files a claim. Any input helps.

Nick

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allenforever3 · 04-23-2021, 05:21 PM

Use Fedex or UPS for anything above $500, that's the golden rule.
Unfortunately most sellers don't take that seriously until the problem happens.

drobfan8 · 04-23-2021, 05:25 PM

Yes, call the PO.

I had an Express mailed item stuck for a week in one place and now it looks stuck for another week doing nothing.

Postage is such a pain and it's never been more expensive

glen87 · 04-23-2021, 05:25 PM

Quote:

Originally Posted by Zavey1275

Buyer sends me this today. He has good feedback but is putting me in a bad situation because there is nothing to do from my end. I was thinking about just bluffing and saying post office told me it was delivered and not updated on eBay and see where that leads to see if he is full of crap. As a seller there isn’t anything that usps is going to tell me and im basically just out on a $600 card Once he files a claim. Any input helps.

Nick

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why? what would that accomplish except getting the buyer even angrier.

what does the tracking say? if there is no activity on the tracking, you are stuck for now. sometimes signing up for email updates will jump start it.

oldgoldy97 · 04-23-2021, 05:25 PM

So did it get delivered? If not, how are YOU in a bad situation?

Zavey1275 · 04-23-2021, 05:31 PM

Quote:

Originally Posted by glen87

why? what would that accomplish except getting the buyer even angrier.

what does the tracking say? if there is no activity on the tracking, you are stuck for now. sometimes signing up for email updates will jump start it.

It hasn’t been updated since the 9th. I sell a lot on eBay and about half of the messages I get from buyers are them looking for a way to save money from the purchase. Sometimes you have to bluff to see if they are for real

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Zavey1275 · 04-23-2021, 05:32 PM

Quote:

Originally Posted by oldgoldy97

So did it get delivered? If not, how are YOU in a bad situation?

It hasn’t been updated in weeks. Shortly buyer is going to open a case because he’ll be able to get a free card if it was delivered. I’m on the hook unfortunately for the post office’s fault of not updating tracking

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oldgoldy97 · 04-23-2021, 05:34 PM

Quote:

Originally Posted by Zavey1275

It hasn’t been updated in weeks. Shortly buyer is going to open a case because he’ll be able to get a free card if it was delivered. I’m on the hook unfortunately for the post office’s fault of not updating tracking

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Yes, if it was delivered.

If it wasn’t, then he’s out a card and $600.

Call the PO. I’m sure they have advanced tracking that shows exactly where the package is.

Zavey1275 · 04-23-2021, 05:36 PM

Quote:

Originally Posted by oldgoldy97

Yes, if it was delivered.

If it wasn’t, then he’s out a card and $600.

Call the PO. I’m sure they have advanced tracking that shows exactly where the package is.

Yeah. I’m not trying to scam the buyer just want to make sure he doesn’t scam me. In the past every call I make to the post office goes to waste but I guess there aren’t really any other options to find out where it is.

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jcardstore · 04-23-2021, 05:36 PM

So you think lying to the buyer would improve this situation?

dlo20 · 04-23-2021, 05:37 PM

Have you tried filing a missing mail search on usps? It may at least get the attention of someone there.

https://www.usps.com/help/missing-mail.htm

avicke · 04-23-2021, 05:37 PM

Quote:

Originally Posted by Zavey1275

It hasn’t been updated since the 9th. I sell a lot on eBay and about half of the messages I get from buyers are them looking for a way to save money from the purchase. Sometimes you have to bluff to see if they are for real

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You had insurance on it, correct? I'd start that process. Also open a missing mail claim on USPS's website if you haven't already - that has actually helped me with items at this stage of limbo... Requires some information but you can pull all of it from the order details on eBay.

Zavey1275 · 04-23-2021, 05:39 PM

Quote:

Originally Posted by jcardstore

So you think lying to the buyer would improve this situation?

I think seeing if he is legit could. If I send that and he stops replying them I know he is full of it. I’m just trying to make sure he doesn’t get the card and my money.

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glen87 · 04-23-2021, 05:41 PM

Quote:

Originally Posted by Zavey1275

I think seeing if he is legit could. If I send that and he stops replying them I know he is full of it. I’m just trying to make sure he doesn’t get the card and my money.

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as a buyer, i would view it as the opposite. if i contacted you about an item not received and then got that reply from you, i would cut off off all communication and instantly open the case.

Zavey1275 · 04-23-2021, 05:43 PM

Quote:

Originally Posted by glen87

as a buyer, i would view it as the opposite. if i contacted you about an item not received and then got that reply from you, i would cut off off all communication and instantly open the case.

I’m just not sure what to do. I’ve had messages like this many times when the item only gets updated in a week after the buyer already filed a case and received a refund. I understand what you’re saying but there are just so many scumbags on eBay it puts me in a difficult situation as $600 is a lot of money to lose for something that’s not on me.

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glen87 · 04-23-2021, 05:45 PM

Quote:

Originally Posted by Zavey1275

I’m just not sure what to do. I’ve had messages like this many times when the item only gets updated in a week after the buyer already filed a case and received a refund. I understand what you’re saying but there are just so many scumbags on eBay it puts me in a difficult situation as $600 is a lot of money to lose for something that’s not on me.

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lying to the other party is never a good way to reach an amicable solution.

avicke · 04-23-2021, 05:46 PM

Quote:

Originally Posted by Zavey1275

I’m just not sure what to do.

USPS Missing Mail Forms.

I'd just skip to Step 3.

Zavey1275 · 04-23-2021, 05:47 PM

Quote:

Originally Posted by avicke

USPS Missing Mail Forms.

I'd just skip to Step 3.

Thanks for the link. I’ll go right there.

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bloodwings19 · 04-23-2021, 05:47 PM

E-mail USPS, or call them. 2 weeks is nothing because a lot of my recent buys on eBay is taking a minimum 1 week. One time, eBay took a month for 1 of my package to be delivered (2nd year D.Booker Prizm Auto). That was scary because that was a pretty hefty price tag. Recently, I had an eBay $1.50 that went for close to a month. It stopped somewhere, then it was returned back to me in 2.5 weeks because I need to pay more postage.

On my eBay, anything over $200 I do signature confirmation because I think USPS take care of those mail more carefully.

Cavaliercards · 04-23-2021, 05:48 PM

Go to local USPS Postmaster ask them put a trace on it

Zavey1275 · 04-23-2021, 05:49 PM

Quote:

Originally Posted by bloodwings19

E-mail USPS, or call them. 2 weeks is nothing because a lot of my recent buys on eBay is taking a minimum 1 week. One time, eBay took a month for 1 of my package to be delivered (2nd year D.Booker Prizm Auto). That was scary because that was a pretty hefty price tag. Recently, I had an eBay $1.50 that went for close to a month. It stopped somewhere, then it was returned back to me in 2.5 weeks because I need to pay more postage.

On my eBay, anything over $200 I do signature confirmation because I think USPS take care of those mail more carefully.

I’m not worried about the card arriving. I’m in the same boat, many packages are taking up to a month now. Only problem is buyer can file a claim whenever they want and eBay will always side with them and deliver full refund

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shrevecity · 04-23-2021, 05:54 PM

Quote:

Originally Posted by Zavey1275

I’m not worried about the card arriving. I’m in the same boat, many packages are taking up to a month now. Only problem is buyer can file a claim whenever they want and eBay will always side with them and deliver full refund

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If you shipped i.in your stated handling time and ebay forced the refund. You can usually get reimbursed from ebay once it shows delivereend of day it's your responsibility to get the item to the buyer.

Did you have insurance an the item?

Ebay does not always side with sellers but if you cannot prove delivery what do you expect?

marinocollector · 04-23-2021, 05:56 PM

Quote:

Originally Posted by Zavey1275

I’m not worried about the card arriving. I’m in the same boat, many packages are taking up to a month now. Only problem is buyer can file a claim whenever they want and eBay will always side with them and deliver full refund

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That’s not how eBay works. But ok.

Zavey1275 · 04-23-2021, 06:07 PM

Quote:

Originally Posted by marinocollector

That’s not how eBay works. But ok.

Maybe you don’t sell a lot but unfortunately it does. eBay has no care for sellers and it has happened to me multiple times.

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shrevecity · 04-23-2021, 06:08 PM

Quote:

Originally Posted by Zavey1275

Maybe you don’t sell a lot but unfortunately it does. eBay has no care for sellers and it has happened to me multiple times.

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I have won as many cases as I have lost in the past year. Buyers have to follow rules. I have one right now I will win. Gotta just wait it out. Buyer returned item broken their complaint was it did not fit. So I deduted the 50% and watch the buyer get upset

In this case you cannot prove it was delivered and lying will only backfire.

Did you have insurance?

04-23-2021, 05:15 PM	#1
Zavey1275 Member Join Date: Jun 2020 Location: Illinois Posts: 332 midwestsourcing1	Is there anything I can do? Buyer sends me this today. He has good feedback but is putting me in a bad situation because there is nothing to do from my end. I was thinking about just bluffing and saying post office told me it was delivered and not updated on eBay and see where that leads to see if he is full of crap. As a seller there isn’t anything that usps is going to tell me and im basically just out on a $600 card Once he files a claim. Any input helps. Nick Sent from my iPhone using Tapatalk

04-23-2021, 05:25 PM	#3
drobfan8 Member Join Date: Apr 2013 Location: Brisbane, Australia Posts: 17,871 drobfan8 drobfan8	Yes, call the PO. I had an Express mailed item stuck for a week in one place and now it looks stuck for another week doing nothing. Postage is such a pain and it's never been more expensive __________________ Wanted, 03/04 Exquisite Base Gold Tim Duncan and 05/06 Exquisite Base Gold /25 Michael Jordan

04-23-2021, 05:25 PM	#5
oldgoldy97 Member Join Date: Jan 2009 Posts: 52,949	So did it get delivered? If not, how are YOU in a bad situation? __________________ Truly riveting discussion: that’s what your wife/girlfriend/sheep said.

04-23-2021, 05:36 PM	#10
jcardstore Member Join Date: Mar 2014 Posts: 22,213 Jcardstore	So you think lying to the buyer would improve this situation? __________________ Just moonwalking through hell on my last brain cell

04-23-2021, 05:48 PM	#20
Cavaliercards Member Join Date: Aug 2009 Location: Charlottesville, VA Posts: 30,889 cavaliercards	Go to local USPS Postmaster ask them put a trace on it __________________ Always Buying: Vintage and Tobacco Cards Follow us on Twitter AND Instagram: @Cavaliercards

04-23-2021, 05:21 PM	#2
allenforever3 Member Join Date: Nov 2016 Posts: 169	Use Fedex or UPS for anything above $500, that's the golden rule. Unfortunately most sellers don't take that seriously until the problem happens.

04-23-2021, 05:37 PM	#11
dlo20 Member Join Date: May 2020 Posts: 6	Have you tried filing a missing mail search on usps? It may at least get the attention of someone there. https://www.usps.com/help/missing-mail.htm

04-23-2021, 05:47 PM	#19
bloodwings19 Member Join Date: Mar 2008 Posts: 3,019	E-mail USPS, or call them. 2 weeks is nothing because a lot of my recent buys on eBay is taking a minimum 1 week. One time, eBay took a month for 1 of my package to be delivered (2nd year D.Booker Prizm Auto). That was scary because that was a pretty hefty price tag. Recently, I had an eBay $1.50 that went for close to a month. It stopped somewhere, then it was returned back to me in 2.5 weeks because I need to pay more postage. On my eBay, anything over $200 I do signature confirmation because I think USPS take care of those mail more carefully.