COMC misses processing due date

[Deadshot]

Is it normal for COMC to miss their processing due date? This is only the 2nd batch I've submitted and there are still about 10-15 cards that haven't been processed.

I'm just wondering if their is any concession on their end for missing the date? Otherwise it might be better for them to label it as "projected" or "suggested."

[htn315]

They use to give you half off the processing fee when they miss the date. https://blog.comc.com/2014/05/09/a-peek-under-the-hood-processing-fees/ only applies to the cards that are late not entire batch, not sure if that's still the case since they've been on time for my last few submissions.

[jefflasvegas]

If they miss the deadline, the submission fee is waived on the remaining cards.

Another scenario is if you put in an approximate count, the 10-15 count may be off from what was sent and you will receive an email that all cards have been process and the 10-15 number will disappear.

[Swipe79]

I had them miss my date on one card a few weeks back - processing fee was half price on that card.

Did you have any items that were damaged/unsupported? You need to account for those as well - they are the first thing you usually get when you have a submission being processed and you get the reject photo.

[jmscoggin]

Did they actually miss it? I ask because the submission status numbers are estimates based on what you gave when you did the original submission form. The status also lags behind real time so maybe they processed everything but the status just hasn't updated yet.

Answer to the question though, no, it doesn't happen a lot. I've never had them miss one for me and I've submitted 40k + cards. They did drop one literally at the last minute once though, it pissed me off. Not because it took so long but because I was hoping for the 1/2 off and I missed it by a matter of seconds. It was when they did submission drops all as one batch and it went live at like 11:59, dag nabbit, would have saved hundreds of dollars.

[sabrgeek]

I think they missed a few cards once in one of my submissions and those few cards were 1/2 the processing fee. No big deal for me either way

[chezball]

Don't be surprised if they end up damaged.

[jmscoggin]

Don't be surprised if they end up damaged.

Shots fired.

[chezball]

Shots fired.

true story bro.

[Swipe79]

That happens at the beginning of the process now - not at the end. They go through the batch and pull anything that they will not process out of the batch.

Don't be surprised if they end up damaged.

[sthoemke]

They are probably overwhelmed with shipping out cards for ebay, so they could be a little behind on other stuff.

Not sure if this might be related, but I just submitted a batch of 2225 card. When COMC received them, they entered 1800 for the amount. I complained to their customer service that I was concerned about the "missing" 425 cards. The reply I got back was that COMC did their own estimation is the card count (I replied that I had counted the cards myself and 2225 should be used as the total). Makes me wonder if a lower amount of card entered might be their way of not having to waive submission fees if cards are processed after deadline.

[Swipe79]

I've had my estimates be off on a number of batches. They will actually fluctuate throughout the process as well. I don't pay a whole lot of attention to the number during processing. Upon completion, my numbers have always matched up.

They are probably overwhelmed with shipping out cards for ebay, so they could be a little behind on other stuff.

Not sure if this might be related, but I just submitted a batch of 2225 card. When COMC received them, they entered 1800 for the amount. I complained to their customer service that I was concerned about the "missing" 425 cards. The reply I got back was that COMC did their own estimation is the card count (I replied that I had counted the cards myself and 2225 should be used as the total). Makes me wonder if a lower amount of card entered might be their way of not having to waive submission fees if cards are processed after deadline.

[sthoemke]

I've had my estimates be off on a number of batches. They will actually fluctuate throughout the process as well. I don't pay a whole lot of attention to the number during processing. Upon completion, my numbers have always matched up.

Still, it is just annoying spending the time to count the cards, and COMC just makes up their own number.

Maybe too many cosigners guessing at their card counts and COMC feels the need to adjust.

[Swipe79]

I'm not sure why they do it, to be honest. I count the stuff on my end for my own record keeping. I also started to send multiple smaller batches in the same shipment, again, mostly for my own record keeping.

I would think having a count on their end that was accurate would be helpful to both parties.

Still, it is just annoying spending the time to count the cards, and COMC just makes up their own number.

Maybe too many cosigners guessing at their card counts and COMC feels the need to adjust.

[tyrodsports]

Haven't heard much on this since the transition from Beckett. Though the EBay deal is solid, they need to continue to focus on meeting their own terms

[jmscoggin]

Haven't heard much on this since the transition from Beckett. Though the EBay deal is solid, they need to continue to focus on meeting their own terms

While I don't disagree with this, I am having my 3rd best month ever and I'm within easy striking distance of making it the 1st. They need to fix communication, lower fees and speed up shipping but as long as sales are on fire, I'm willing to be a bit less critical.

[knicksorknacks]

Sent in 16 graded cards under premium. Cards were suppose to go live Friday sent comc a email still no response says the cards are 35% processed. 0/16 have been uploaded

[cruiserdaddy7]

Sent in 16 graded cards under premium. Cards were suppose to go live Friday sent comc a email still no response says the cards are 35% processed. 0/16 have been uploaded

Not a good sign.

Appears the company wants to bring in more money while their customer service on both ends suffers massively.

[sthoemke]

For July I had my 2nd best month ever. ebay was the biggest percentage of sales.

In January, my best month, I had 2 buyers go wild in a single day, which was about half of that month's total. So not counting that single day, July would be my best month.

[knicksorknacks]

For July I had my 2nd best month ever. ebay was the biggest percentage of sales.

In January, my best month, I had 2 buyers go wild in a single day, which was about half of that month's total. So not counting that single day, July would be my best month.

Good to hear you had a great month. I'm still new to comc only done 2 submissions a few grand on the site. So customer service still matters to me as it should to all of us. If a company states they will have a item listed in 4 days they should make well on their promise. If they can't at least respond to your customers

[knicksorknacks]

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

[htn315]

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

They're open but management is probably attending the nationals so the staff are probably playing hooky.

[JustMoe]

They're open but management is probably attending the nationals so the staff are probably playing hooky.

While the cat's away...

[sthoemke]

Good to hear you had a great month. I'm still new to comc only done 2 submissions a few grand on the site. So customer service still matters to me as it should to all of us. If a company states they will have a item listed in 4 days they should make well on their promise. If they can't at least respond to your customers

I'm continually sending in cards, so my sales increase in expected.

ebay has definitely helped.

[zacsoccer6]

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

I sent 3 emails yesterday and they responded to them all today so they are there today. They are also apparently way behind on everything. Had 4 cards for condition review that were supposed to be done Monday and they said it will be a few more days still...

[knicksorknacks]

They finally answered today. Said there was no reason she can see for the holdup an that they will be done today with 50% off.

[knicksorknacks]

Thanks again everyone.

[JustMoe]

They finally answered today. Said there was no reason she can see for the holdup an that they will be done today with 50% off.

Just as it's supposed to be...bummer it had to take so much effort on your part. Congrats :)

[knicksorknacks]

Curious

I sent in 16 graded cards only 2 were listed over $100 dollars most were for 35-40.

I know I paid $1 each to submit the cards to comc. But because they took more time to process then they had listed I was given half off so it was only $8

Now my question comes with listing the card for sale. Why do I have a 1.00 fee on the listing price. If I'm selling the cars for 35 dollars comc is asking for $1 instead of the usual .25 cents I'm accustomed to in basic listings

Did I not read the submission pricing list right.

Thought it was

.25 for basic cards under $50
.50 cents more for basic cards over $50

.50 cents more for a select card over $100

Premium cards don't have any special notes
So when u send in any premium or select cards what is the additional fees then.

[Jonathon M]

Graded is always a $1 instead of 25c

[htn315]

Curious

I sent in 16 graded cards only 2 were listed over $100 dollars most were for 35-40.

I know I paid $1 each to submit the cards to comc. But because they took more time to process then they had listed I was given half off so it was only $8

Now my question comes with listing the card for sale. Why do I have a 1.00 fee on the listing price. If I'm selling the cars for 35 dollars comc is asking for $1 instead of the usual .25 cents I'm accustomed to in basic listings

Did I not read the submission pricing list right.

Thought it was

.25 for basic cards under $50
.50 cents more for basic cards over $50

.50 cents more for a select card over $100

Premium cards don't have any special notes
So when u send in any premium or select cards what is the additional fees then.

The added $0.25 (standard card), $0.45(standard card scanned in top loader) and $1(everything else, graded, booklets, uncirculated encased) are the built in per item shipping cost the buyer has to pay when they ship them. The $0.50 cent for over $50 and another $0.50 for pricing over $100 are just f-u charges comc likes to charge submitter for pricing their cards over those thresholds without using the select or premium submission service.

[Swipe79]

Supposedly the .50 upcharge on over $50 is to pay for a re-scan that is a higher quality scan. Not sure that I see the difference.

Premium cards don't receive that upcharge and it is only applied to cards at the $50 level - I don't remember there being an additional charge when you price over $100.

The added $0.25 (standard card), $0.45(standard card scanned in top loader) and $1(everything else, graded, booklets, uncirculated encased) are the built in per item shipping cost the buyer has to pay when they ship them. The $0.50 cent for over $50 and another $0.50 for pricing over $100 are just f-u charges comc likes to charge submitter for pricing their cards over those thresholds without using the select or premium submission service.

[htn315]

Supposedly the .50 upcharge on over $50 is to pay for a re-scan that is a higher quality scan. Not sure that I see the difference.

Premium cards don't receive that upcharge and it is only applied to cards at the $50 level - I don't remember there being an additional charge when you price over $100.

They don't rescan, that was a vault thing that is no longer around. The 50 cent is to encourage you to separate your cards when you don't they take 50 cent fee aka a f-u charge. The 50 cents for items over $100 comment from my original posting was incorrect, it only applies to $100 items submitted via select. Here's the original blog posting.

https://blog.comc.com/2014/12/27/introducing-our-new-select-processing-service/