COMC misses processing due date

Deadshot · 07-29-2016, 09:19 AM

Is it normal for COMC to miss their processing due date? This is only the 2nd batch I've submitted and there are still about 10-15 cards that haven't been processed.

I'm just wondering if their is any concession on their end for missing the date? Otherwise it might be better for them to label it as "projected" or "suggested."

htn315 · 07-29-2016, 09:45 AM

They use to give you half off the processing fee when they miss the date. https://blog.comc.com/2014/05/09/a-p...ocessing-fees/ only applies to the cards that are late not entire batch, not sure if that's still the case since they've been on time for my last few submissions.

jefflasvegas · 07-29-2016, 09:48 AM

If they miss the deadline, the submission fee is waived on the remaining cards.

Another scenario is if you put in an approximate count, the 10-15 count may be off from what was sent and you will receive an email that all cards have been process and the 10-15 number will disappear.

Swipe79 · 07-29-2016, 11:47 AM

I had them miss my date on one card a few weeks back - processing fee was half price on that card.

Did you have any items that were damaged/unsupported? You need to account for those as well - they are the first thing you usually get when you have a submission being processed and you get the reject photo.

jmscoggin · 07-29-2016, 12:23 PM

Did they actually miss it? I ask because the submission status numbers are estimates based on what you gave when you did the original submission form. The status also lags behind real time so maybe they processed everything but the status just hasn't updated yet.

Answer to the question though, no, it doesn't happen a lot. I've never had them miss one for me and I've submitted 40k + cards. They did drop one literally at the last minute once though, it pissed me off. Not because it took so long but because I was hoping for the 1/2 off and I missed it by a matter of seconds. It was when they did submission drops all as one batch and it went live at like 11:59, dag nabbit, would have saved hundreds of dollars.

sabrgeek · 07-29-2016, 12:49 PM

I think they missed a few cards once in one of my submissions and those few cards were 1/2 the processing fee. No big deal for me either way

chezball · 07-29-2016, 02:32 PM

Don't be surprised if they end up damaged.

jmscoggin · 07-29-2016, 02:44 PM

Quote:

Originally Posted by chezball

Don't be surprised if they end up damaged.

Shots fired.

chezball · 07-29-2016, 02:55 PM

Quote:

Originally Posted by jmscoggin

Shots fired.

true story bro.

Swipe79 · 07-29-2016, 04:14 PM

That happens at the beginning of the process now - not at the end. They go through the batch and pull anything that they will not process out of the batch.

Quote:

Originally Posted by chezball

Don't be surprised if they end up damaged.

sthoemke · 07-29-2016, 04:53 PM

They are probably overwhelmed with shipping out cards for ebay, so they could be a little behind on other stuff.

Not sure if this might be related, but I just submitted a batch of 2225 card. When COMC received them, they entered 1800 for the amount. I complained to their customer service that I was concerned about the "missing" 425 cards. The reply I got back was that COMC did their own estimation is the card count (I replied that I had counted the cards myself and 2225 should be used as the total). Makes me wonder if a lower amount of card entered might be their way of not having to waive submission fees if cards are processed after deadline.

Swipe79 · 07-29-2016, 06:25 PM

I've had my estimates be off on a number of batches. They will actually fluctuate throughout the process as well. I don't pay a whole lot of attention to the number during processing. Upon completion, my numbers have always matched up.

Quote:

Originally Posted by sthoemke

They are probably overwhelmed with shipping out cards for ebay, so they could be a little behind on other stuff.

Not sure if this might be related, but I just submitted a batch of 2225 card. When COMC received them, they entered 1800 for the amount. I complained to their customer service that I was concerned about the "missing" 425 cards. The reply I got back was that COMC did their own estimation is the card count (I replied that I had counted the cards myself and 2225 should be used as the total). Makes me wonder if a lower amount of card entered might be their way of not having to waive submission fees if cards are processed after deadline.

sthoemke · 07-29-2016, 06:42 PM

Quote:

Originally Posted by Swipe79

I've had my estimates be off on a number of batches. They will actually fluctuate throughout the process as well. I don't pay a whole lot of attention to the number during processing. Upon completion, my numbers have always matched up.

Still, it is just annoying spending the time to count the cards, and COMC just makes up their own number.

Maybe too many cosigners guessing at their card counts and COMC feels the need to adjust.

Swipe79 · 07-29-2016, 08:33 PM

I'm not sure why they do it, to be honest. I count the stuff on my end for my own record keeping. I also started to send multiple smaller batches in the same shipment, again, mostly for my own record keeping.

I would think having a count on their end that was accurate would be helpful to both parties.

Quote:

Originally Posted by sthoemke

Still, it is just annoying spending the time to count the cards, and COMC just makes up their own number.

Maybe too many cosigners guessing at their card counts and COMC feels the need to adjust.

tyrodsports · 07-30-2016, 11:07 AM

Haven't heard much on this since the transition from Beckett. Though the EBay deal is solid, they need to continue to focus on meeting their own terms

jmscoggin · 07-30-2016, 01:37 PM

Quote:

Originally Posted by tyrodsports

Haven't heard much on this since the transition from Beckett. Though the EBay deal is solid, they need to continue to focus on meeting their own terms

While I don't disagree with this, I am having my 3rd best month ever and I'm within easy striking distance of making it the 1st. They need to fix communication, lower fees and speed up shipping but as long as sales are on fire, I'm willing to be a bit less critical.

knicksorknacks · 08-02-2016, 04:31 PM

Sent in 16 graded cards under premium. Cards were suppose to go live Friday sent comc a email still no response says the cards are 35% processed. 0/16 have been uploaded

cruiserdaddy7 · 08-02-2016, 06:20 PM

Quote:

Originally Posted by knicksorknacks

Sent in 16 graded cards under premium. Cards were suppose to go live Friday sent comc a email still no response says the cards are 35% processed. 0/16 have been uploaded

Not a good sign.

Appears the company wants to bring in more money while their customer service on both ends suffers massively.

sthoemke · 08-02-2016, 06:42 PM

For July I had my 2nd best month ever. ebay was the biggest percentage of sales.

In January, my best month, I had 2 buyers go wild in a single day, which was about half of that month's total. So not counting that single day, July would be my best month.

knicksorknacks · 08-02-2016, 08:16 PM

Quote:

Originally Posted by sthoemke

For July I had my 2nd best month ever. ebay was the biggest percentage of sales.

In January, my best month, I had 2 buyers go wild in a single day, which was about half of that month's total. So not counting that single day, July would be my best month.

Good to hear you had a great month. I'm still new to comc only done 2 submissions a few grand on the site. So customer service still matters to me as it should to all of us. If a company states they will have a item listed in 4 days they should make well on their promise. If they can't at least respond to your customers

knicksorknacks · 08-03-2016, 11:41 AM

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

htn315 · 08-03-2016, 11:52 AM

Quote:

Originally Posted by knicksorknacks

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

They're open but management is probably attending the nationals so the staff are probably playing hooky.

JustMoe · 08-03-2016, 12:26 PM

Quote:

Originally Posted by htn315

They're open but management is probably attending the nationals so the staff are probably playing hooky.

While the cat's away...

sthoemke · 08-03-2016, 01:32 PM

Quote:

Originally Posted by knicksorknacks

Good to hear you had a great month. I'm still new to comc only done 2 submissions a few grand on the site. So customer service still matters to me as it should to all of us. If a company states they will have a item listed in 4 days they should make well on their promise. If they can't at least respond to your customers

I'm continually sending in cards, so my sales increase in expected.

ebay has definitely helped.

zacsoccer6 · 08-03-2016, 01:50 PM

Quote:

Originally Posted by knicksorknacks

Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.

I sent 3 emails yesterday and they responded to them all today so they are there today. They are also apparently way behind on everything. Had 4 cards for condition review that were supposed to be done Monday and they said it will be a few more days still...

07-29-2016, 09:19 AM	#1
Deadshot Member Join Date: Nov 2014 Posts: 7,694	COMC misses processing due date Is it normal for COMC to miss their processing due date? This is only the 2nd batch I've submitted and there are still about 10-15 cards that haven't been processed. I'm just wondering if their is any concession on their end for missing the date? Otherwise it might be better for them to label it as "projected" or "suggested." __________________ He said he name was “E”, so I introduced myself as “G”...The license plate said “IMNBITZ” or “IMNBISZ” or something. - G YouTube channel: https://www.youtube.com/channel/UCPuD3WYJ0rkpLqDdyavC2WA

07-29-2016, 09:45 AM	#2
htn315 Member Join Date: Sep 2013 Location: Canada/US shipping address Posts: 1,566 HTN152	They use to give you half off the processing fee when they miss the date. https://blog.comc.com/2014/05/09/a-p...ocessing-fees/ only applies to the cards that are late not entire batch, not sure if that's still the case since they've been on time for my last few submissions. __________________ https://htn315.imgur.com/all/

07-29-2016, 11:47 AM	#4
Swipe79 Member Join Date: May 2010 Location: Vancouver, WA Posts: 13,163 Swipe79 XFactor	I had them miss my date on one card a few weeks back - processing fee was half price on that card. Did you have any items that were damaged/unsupported? You need to account for those as well - they are the first thing you usually get when you have a submission being processed and you get the reject photo. __________________ Have a nice day!

07-29-2016, 12:23 PM	#5
jmscoggin Member Join Date: Sep 2012 Location: TX Posts: 21,444 jmscoggin jmscoggin	Did they actually miss it? I ask because the submission status numbers are estimates based on what you gave when you did the original submission form. The status also lags behind real time so maybe they processed everything but the status just hasn't updated yet. Answer to the question though, no, it doesn't happen a lot. I've never had them miss one for me and I've submitted 40k + cards. They did drop one literally at the last minute once though, it pissed me off. Not because it took so long but because I was hoping for the 1/2 off and I missed it by a matter of seconds. It was when they did submission drops all as one batch and it went live at like 11:59, dag nabbit, would have saved hundreds of dollars. __________________ https://www.hofautographcollector.com/

07-29-2016, 12:49 PM	#6
sabrgeek Member Join Date: Nov 2009 Location: Plano TX Posts: 872 RichK Sabrgeek	I think they missed a few cards once in one of my submissions and those few cards were 1/2 the processing fee. No big deal for me either way __________________ Plano, Tx. #7, Sunday March 5, 2017 at Adat Chaverim (Northeast Corner Independence and Spring Creek) in Plano Tx from 9 AM to 4 PM

07-29-2016, 09:48 AM	#3
jefflasvegas Member Join Date: May 2009 Posts: 750 jefflasvegas	If they miss the deadline, the submission fee is waived on the remaining cards. Another scenario is if you put in an approximate count, the 10-15 count may be off from what was sent and you will receive an email that all cards have been process and the 10-15 number will disappear.

07-29-2016, 02:32 PM	#7
chezball Member Join Date: Dec 2010 Location: North East Beatoff USA Posts: 21,680 jabber	Don't be surprised if they end up damaged.

07-29-2016, 04:53 PM	#11
sthoemke Member Join Date: Jul 2012 Location: Parts Unknown Posts: 6,534 sthoemke sthoemke	They are probably overwhelmed with shipping out cards for ebay, so they could be a little behind on other stuff. Not sure if this might be related, but I just submitted a batch of 2225 card. When COMC received them, they entered 1800 for the amount. I complained to their customer service that I was concerned about the "missing" 425 cards. The reply I got back was that COMC did their own estimation is the card count (I replied that I had counted the cards myself and 2225 should be used as the total). Makes me wonder if a lower amount of card entered might be their way of not having to waive submission fees if cards are processed after deadline. __________________ [signature goes here]

07-30-2016, 11:07 AM	#15
tyrodsports Member Join Date: Nov 2011 Posts: 957 tyrodsports	Haven't heard much on this since the transition from Beckett. Though the EBay deal is solid, they need to continue to focus on meeting their own terms __________________ Collect Bears, Dodgers and Lakers. Feel free to check me out http://www.comc.com/Users/tyrodsports,sr,i100

08-02-2016, 04:31 PM	#17
knicksorknacks Member Join Date: Jul 2016 Location: Michigan Posts: 40 knicks.or.knacks knicksorknacks	Sent in 16 graded cards under premium. Cards were suppose to go live Friday sent comc a email still no response says the cards are 35% processed. 0/16 have been uploaded

08-02-2016, 06:42 PM	#19
sthoemke Member Join Date: Jul 2012 Location: Parts Unknown Posts: 6,534 sthoemke sthoemke	For July I had my 2nd best month ever. ebay was the biggest percentage of sales. In January, my best month, I had 2 buyers go wild in a single day, which was about half of that month's total. So not counting that single day, July would be my best month. __________________ [signature goes here]

08-03-2016, 11:41 AM	#21
knicksorknacks Member Join Date: Jul 2016 Location: Michigan Posts: 40 knicks.or.knacks knicksorknacks	Is comc closed this week I rent 1 email a Day an today tried calling all 3 extensions but wasn't able to get a hold of them.