Wrong in asking for a refund?

[bustsomewax]

Hey All,

I've never requested a refund/return of a card since I've been buying off eBay, today I received a Lonzo Ball Silver Prizm in the mail that in my mind, has some pretty serious surface issue. The card was described as being in 'Mint Condition' and the scan in the listing wouldn't lead me to believe otherwise.

Am I wrong in asking for a refund? I feel like a jerk, but can't pay full price for a card like this. The seller offers returns (shocking) but is denying my request for a return or partial refund on account of the damage.

I don't want to post the link to the eBay item as I'd like to give the seller the benefit of the doubt and maybe the damaged occurred in transit. However he's claiming that's impossible and the Lonzo in the picture isn't his.





eBay Photo:

s-l1600 by Sean M, on Flickr

Inspecting the eBay closer image, I might be detecting the surface issue I've pointed out, or maybe not...

[Andy5]

There's been a heap of surface issues with Prizm. You can see it in the ebay listing but only if you're really looking for it.

I'd request an item not as described and return it. Seller can refuse it all they want, ebay will force it.

[bustsomewax]

Originally Posted by Andy5

There's been a heap of surface issues with Prizm. You can see it in the ebay listing but only if you're really looking for it.

I'd request an item not as described and return it. Seller can refuse it all they want, ebay will force it.

Yea, I knew about the surface issue, but thought it was more to deal with pin marks/indents. This almost looks like bubbling or something, hard to describe.

I do know one thing, it isn't anywhere near 'Mint' condition.

[Jasondr91]

Doesn't matter if the seller accepts returns or not, you can return the item regardless. I didnt quite get the partial refund thing. Obviously Prizm is popular to slab and grade, this will take a huge surface hit. Way too many better examples out there for a Ball investor.

Return the card, circle the issue on the penny sleeve and be polite. Use DC and once refund has been issued, leave the seller appropriate feedback. Best case for this seller is to return the card to Panini for a replacement.

[pingbling23]

I think most people take offense when someone asks for partial refund. Just do inad and get your money back.

[ThoseBackPages]

it COULD still be a PSA 9, but yea, might be best to return it

[SHowley2003]

I returned my first card ever recently as well. It was a Prizm Green Tatum. Had a massive surface issue going right across the center of the card. It was not shown in the listing at all and the description didn’t mention it.

I think sellers truly aren’t noticing these issues and scans aren’t picking them up. You need a picture from a couple different angles to grab them. In person they are so obvious.

The card is damaged and that wasn’t shared in the listing. I’d return it.

Here is the thread I made about my very similar situation for reference.

https://www.blowoutforums.com/showthread.php?t=1175323

[bustsomewax]

Originally Posted by Jasondr91

Doesn't matter if the seller accepts returns or not, you can return the item regardless. I didnt quite get the partial refund thing. Obviously Prizm is popular to slab and grade, this will take a huge surface hit. Way too many better examples out there for a Ball investor.

Return the card, circle the issue on the penny sleeve and be polite. Use DC and once refund has been issued, leave the seller appropriate feedback. Best case for this seller is to return the card to Panini for a replacement.

Yep. I wouldn't be anything but polite and properly return it. I figured he might prefer providing a partial refund on what I consider the value lost due to surface condition. A bit of an olive branch and save us both a headache in the long run...but alas, full return it is. Hopefully he discloses the damage if he attempt to resell it.

[bmp8878]

Originally Posted by SHowley2003

I returned my first card ever recently as well. It was a Prizm Green Tatum. Had a massive surface issue going right across the center of the card. It was not shown in the listing at all and the description didn’t mention it.

I think sellers truly aren’t noticing these issues and scans aren’t picking them up. You need a picture from a couple different angles to grab them. In person they are so obvious.

The card is damaged and that wasn’t shared in the listing. I’d return it.

Here is the thread I made about my very similar situation for reference.

https://www.blowoutforums.com/showthread.php?t=1175323

Or if you want a perfect card buy graded? Damn I would hate to be a seller these days.

[Giantrobot]

I had to return a Chrome refractor recently. Had two big scratches all the way down the card. Seller was totally fine, didn't try to put blame on me or anything. He knew I wanted to grade the card, and I'm guessing the reason this one wasn't graded was for that reason. You couldn't see it in the photos at all.

[bmp8878]

Originally Posted by Giantrobot

I had to return a Chrome refractor recently. Had two big scratches all the way down the card. Seller was totally fine, didn't try to put blame on me or anything. He knew I wanted to grade the card, and I'm guessing the reason this one wasn't graded was for that reason. You couldn't see it in the photos at all.

So why didn’t you just buy a graded one?

[Cavs16]

Originally Posted by bmp8878

Or if you want a perfect card buy graded? Damn I would hate to be a seller these days.

Agreed...especially if you know the product has had a bad rape on surface issues as is the case for prizm this year. You have to look over all those photos and send the seller a question about anything you suspect. I know that takes time but is a whole lot less time then having to deal with a return. And as a seller you have to put up more pics at multiple angles to help the buyers out. In this case I think you both are at fault. The seller with his mint description and lack of photos and you the buyer having knowledge of surface issues and not being more proactive about making sure you know what you are buying.

[bustsomewax]

Originally Posted by Cavs16

Agreed...especially if you know the product has had a bad rape on surface issues as is the case for prizm this year. You have to look over all those photos and send the seller a question about anything you suspect. I know that takes time but is a whole lot less time then having to deal with a return. And as a seller you have to put up more pics at multiple angles to help the buyers out. In this case I think you both are at fault. The seller with his mint description and lack of photos and you the buyer having knowledge of surface issues and not being more proactive about making sure you know what you are buying.

Thanks for the input. Alot of good points. However, unless I was specifically looking for the surface issue my eye wouldn't be good enough to pickup on it from the scanned eBay image. It obviously wasn't.

I didn't buy the card with the intention of grading, as it's pretty poorly centered, but it was to collect and keep.

[Giantrobot]

Originally Posted by bmp8878

So why didn’t you just buy a graded one?

Because I like saving hundreds of dollars sometimes?

I wouldn't have even wanted this one if I wasn't grading, the scratch was that bad.

[eastbayak]

I actually see it in the scan though. It's very faint but it's there.

[eastbayak]

Originally Posted by eastbayak

I actually see it in the scan though. It's very faint but it's there.

[bmp8878]

Originally Posted by Giantrobot

Because I like saving hundreds of dollars sometimes?

I wouldn't have even wanted this one if I wasn't grading, the scratch was that bad.

So you just keep buying raw and returning until you find the perfect one? Again I feel for sellers these days.

[ThoseBackPages]

Originally Posted by eastbayak

yes, it being pointed out helps our eyes look for it

[bustsomewax]

Originally Posted by ThoseBackPages

yes, it being pointed out helps our eyes look for it

Yep, now that a few more of you are seeing it too makes me sick with the seller. He's claiming the card was fine and not the one from the pictures I sent.

Sad.

[ThoseBackPages]

and i get the whole "buy it graded" thing, but ive yet to see many PSA Prizms listed on ebay

[Giantrobot]

Originally Posted by bmp8878

So you just keep buying raw and returning until you find the perfect one? Again I feel for sellers these days.

Ummm, no, I don't KEEP doing this......did you read where I said it was the first time? If something isn't as described, why would you be obliged to keep it? You think I don't sell things, too? Of course I'm on the other side just as much. I try to be upfront and honest, to avoid issues, but it still happens. If I buy a raw card described as mint, it looks mint in the pictures, and the seller doesn't bring up any other issues after I've asked, and then I get the card and its NOT AS DESCRIBED, in what universe am I the one doing something wrong by returning it? Give me a break.

[eastbayak]

Originally Posted by bustsomewax

Yep, now that a few more of you are seeing it too makes me sick with the seller. He's claiming the card was fine and not the one from the pictures I sent.

Sad.

As a seller, I hate to deal with refunds. I've only experienced it twice and each time sucked (one got lost in transit and another was shipped to a different location because I forgot to update my return address).

But I quickly learned that as a seller, one must ALWAYS state the details in the description too. Just uploading the image doesn't suffice for a variety of reasons (such as a poor scan in your case). If one doesn't, a buyer can easily return an item. And I'm assuming eBay sides with the buyer in these instances to prevent sellers taking advantage of buyers by not disclosing enough. It's unfortunate that this year's Prizm release had so many condition issues. With that said, you can return and definitely get your money back because eBay will back you.

Is it something I would do? I don't think so but I also don't buy cards where I'm unclear of the actual condition. Or if the original images were bad, I follow-up with the seller for better images and/or text confirmations of the condition.

Best of luck, OP, whatever you choose to do.

[Kardbordkrakhed]

Id return it and wouldn’t think twice about it.
When sellers say “no” to refunds it would psychologically make me want to return more (although I’ve only had to return one card on eBay).
As a seller, the only request I’d deny is a partial refund, I’d rather give full refund for the item back.

[bmp8878]

Originally Posted by Giantrobot

Ummm, no, I don't KEEP doing this......did you read where I said it was the first time? If something isn't as described, why would you be obliged to keep it? You think I don't sell things, too? Of course I'm on the other side just as much. I try to be upfront and honest, to avoid issues, but it still happens. If I buy a raw card described as mint, it looks mint in the pictures, and the seller doesn't bring up any other issues after I've asked, and then I get the card and its NOT AS DESCRIBED, in what universe am I the one doing something wrong by returning it? Give me a break.

You are buying a raw card and sellers aren’t graders. I do not sell but can’t imagine having to try and find ever little imperfection to tell a potential buyer. It is a raw copy card. Look at the pictures and decide if you want it. Not getting it and then looking over if it might be perfect. That is why there are graded cards.

[daviswr7]

Originally Posted by bmp8878

So you just keep buying raw and returning until you find the perfect one? Again I feel for sellers these days.

100% agree. It’s 9.5 or bust for buyers these day.

Buyers world. We’re just living in it..