ebay appears to have given sellers a way to give quick NPBs

NickM · 05-24-2020, 07:53 PM

I don't have permission to share the seller's information (FB friend of mine) - he's not necessarily the good guy in this situation.

He opened a UPI on a low-feedback buyer after a week (currently hot card). The next day, he cancelled the transaction, giving the reason that the buyer requested cancellation (wasn't true, but he wanted to resell ASAP). He said he figured it would automatically close the UPI case.

It didn't. The day before the case was set to close, the buyer messaged him asking him to please close the UPI case because the buyer was trying to pay and it wouldn't let him. He didn't respond to the message. The case closed on its own at the end of 4 days. Later that day, the buyer sent him a very nasty message complaining that it was unfair to give him a UPI strike when the buyer was trying to pay and saying that the buyer had been placed on a buying limit by ebay which wasn't letting him bid on any more items.

He said he blocked the buyer and didn't respond to the message. He wanted my opinion as to whether he should do something to remove the buyer's UPI strike. I recommended doing that (but still keeping the buyer blocked). I don't know if he's going to follow my recommendation.

IMO, the important thing is that if ebay's rules now permit giving a strike when the seller cancels an order after opening a UPI case, or permits it under certain common circumstances (e.g., after certain number of days or after case opened by UPI assistant), this will be a major change in how sellers and buyers will behave on ebay.

shrevecity · 05-24-2020, 10:38 PM

Last time I tried to cancel a transaction after a UPI claim was opened I was not allowed to do so.

cardsharkk · 05-24-2020, 10:56 PM

Havent sellers been doing this forever? As far as canceling, relisting quick bc didnt get enough money... and they just choose "wrong address or buyer asked to cancel" and relist...

Are you saying these sellers now will get a strike?

NickM · 05-25-2020, 12:17 AM

Quote:

Originally Posted by cardsharkk

Havent sellers been doing this forever? As far as canceling, relisting quick bc didnt get enough money... and they just choose "wrong address or buyer asked to cancel" and relist...

Are you saying these sellers now will get a strike?

No. The buyer got the strike.

shrevecity · 05-25-2020, 06:14 AM

Many buyers will confuse the UPI claim with them being given a strike as well.

altaeria · 05-25-2020, 10:08 AM

I'm confused. The buyer waited a week before attempting to pay? Maybe I am reading it wrong.

RedMike · 05-25-2020, 11:06 AM

your buddy should wait before cancelling a sale. you cancel it and the buyer didn't request it than you can get negative feedback.

If you open a case, have the patience to wait 4 days.. it sucks but that is normally why i open a UPI as early as 2 days or as late as 3 days so that plus the 4 additional days to wait equals a full week.

NickM · 05-25-2020, 11:43 AM

Quote:

Originally Posted by altaeria

I'm confused. The buyer waited a week before attempting to pay? Maybe I am reading it wrong.

The buyer waited more than a week. The seller had the UPI assistant set up to automatically open a case after one week.
On day 8, the seller cancelled the transaction, which didn't close the UPI case.
On day 10, the buyer tried to pay and eBay wouldn't allow it.
On day 11, the case automatically closed. Based off n the buyer's message to the seller, the buyer was given a strike and put on a buying limit.

Based on my understanding (backed up by what shrevecity has said), sellers aren't supposed to be able to do this.
I don't know if this was a glitch, or something has changed in eBay's system so.that sellers can now shortcut the UPI process.

NickM · 06-18-2020, 07:07 AM

I decided to test whether this was actually something widespread.
I bought a couple cheap cards via auction from a seller who I know well outside of eBay (FB friend) - he's not the seller from the OP.
I told him that I wanted to test whether eBay would allow him to open a UPI case and then cancel the auctions.
He agreed to participate.
We did nothing for 10 days.
Then, he opened UPI cases for both auctions waited an hour, and cancelled both auctions.
It did not close the UPI cases.
(I sent him PayPal payment directly for the items, and he's going back and closing the cases manually.)

I don't know what is the soonest after the two-day mark that a seller can do this, but it sure looks to be a major undisclosed policy change by eBay.
I expect that sellers will only use it when the item sold for less than they were expecting - otherwise you want the buyer to pay.

dictoresno · 06-18-2020, 09:20 AM

if a buyer needs over a week to pay for something, they shouldn't be buying anything.

this is why im a fan of myslabs.com's policy. dont pay within 24 hrs, get banned from the site. weeds out the BS.

05-24-2020, 07:53 PM	#1
NickM Member Join Date: Feb 2013 Posts: 12,353	ebay appears to have given sellers a way to give quick NPBs I don't have permission to share the seller's information (FB friend of mine) - he's not necessarily the good guy in this situation. He opened a UPI on a low-feedback buyer after a week (currently hot card). The next day, he cancelled the transaction, giving the reason that the buyer requested cancellation (wasn't true, but he wanted to resell ASAP). He said he figured it would automatically close the UPI case. It didn't. The day before the case was set to close, the buyer messaged him asking him to please close the UPI case because the buyer was trying to pay and it wouldn't let him. He didn't respond to the message. The case closed on its own at the end of 4 days. Later that day, the buyer sent him a very nasty message complaining that it was unfair to give him a UPI strike when the buyer was trying to pay and saying that the buyer had been placed on a buying limit by ebay which wasn't letting him bid on any more items. He said he blocked the buyer and didn't respond to the message. He wanted my opinion as to whether he should do something to remove the buyer's UPI strike. I recommended doing that (but still keeping the buyer blocked). I don't know if he's going to follow my recommendation. IMO, the important thing is that if ebay's rules now permit giving a strike when the seller cancels an order after opening a UPI case, or permits it under certain common circumstances (e.g., after certain number of days or after case opened by UPI assistant), this will be a major change in how sellers and buyers will behave on ebay. __________________ 1st superfractor hit by RK Collectibles. 2014 Bowman Chrome Mini BB Chris Kohler. "What do we want?" "Time travel." "And when do we want it?" "It's irrelevant."

06-18-2020, 07:07 AM	#9
NickM Member Join Date: Feb 2013 Posts: 12,353	I decided to test whether this was actually something widespread. I bought a couple cheap cards via auction from a seller who I know well outside of eBay (FB friend) - he's not the seller from the OP. I told him that I wanted to test whether eBay would allow him to open a UPI case and then cancel the auctions. He agreed to participate. We did nothing for 10 days. Then, he opened UPI cases for both auctions waited an hour, and cancelled both auctions. It did not close the UPI cases. (I sent him PayPal payment directly for the items, and he's going back and closing the cases manually.) I don't know what is the soonest after the two-day mark that a seller can do this, but it sure looks to be a major undisclosed policy change by eBay. I expect that sellers will only use it when the item sold for less than they were expecting - otherwise you want the buyer to pay. __________________ 1st superfractor hit by RK Collectibles. 2014 Bowman Chrome Mini BB Chris Kohler. "What do we want?" "Time travel." "And when do we want it?" "It's irrelevant."

06-18-2020, 09:20 AM	#10
dictoresno Member Join Date: Jul 2017 Location: NJ Posts: 4,268 smzcards	if a buyer needs over a week to pay for something, they shouldn't be buying anything. this is why im a fan of myslabs.com's policy. dont pay within 24 hrs, get banned from the site. weeds out the BS. __________________ myslabs.to/smzcards

05-24-2020, 10:38 PM	#2
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Last time I tried to cancel a transaction after a UPI claim was opened I was not allowed to do so.

05-24-2020, 10:56 PM	#3
cardsharkk Member Join Date: Aug 2013 Posts: 3,578	Havent sellers been doing this forever? As far as canceling, relisting quick bc didnt get enough money... and they just choose "wrong address or buyer asked to cancel" and relist... Are you saying these sellers now will get a strike?

05-25-2020, 06:14 AM	#5
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Many buyers will confuse the UPI claim with them being given a strike as well.

05-25-2020, 10:08 AM	#6
altaeria Member Join Date: Aug 2015 Location: CenterCityPhiladelphia Posts: 1,934 altaeria altaeria	I'm confused. The buyer waited a week before attempting to pay? Maybe I am reading it wrong.

05-25-2020, 11:06 AM	#7
RedMike Member Join Date: Mar 2020 Location: I am mostly active on Instagram - Msg me there. Posts: 802 redmikec	your buddy should wait before cancelling a sale. you cancel it and the buyer didn't request it than you can get negative feedback. If you open a case, have the patience to wait 4 days.. it sucks but that is normally why i open a UPI as early as 2 days or as late as 3 days so that plus the 4 additional days to wait equals a full week.