All I want to do is talk about COMC - Page 571

boxbuster7 · 01-25-2021, 02:12 AM

Quote:

Originally Posted by cruiserdaddy7

Did you read 3 or 4 posts above? 61 wrong items into his account

I think the quote about 61 cards was somebody else's total. I guess my point is that is like 3k in Durant RC. It wasn't like they loaded Acie Law RC cards into the wrong account. The scale of it and magnitude is concerning.

alpine · 01-25-2021, 01:46 PM

Somewhere in all of these posts, is a question asking what steps a seller needs to take if a seller has a card that they mispriced & that immediately sells.

A Cliff Notes version with the steps needed to correct this would be highly appreciated. I incorrectly priced one card late last night. Of course the card sells immediately when I check in the morning.

I sent an email to COMC asking for a correction. In summary, is there anything else I can do to fix this?

I am also somewhat surprised that a 3 week submission that is due on 02/05, is already having cards uploaded. I was not expecting this. Thanks again.

** Looking at Post # 14524, Pricing Error Protection Policy. I contacted COMC. The card sold within minutes of listing & I have never used this exemption before.

JustinVerlander07 · 01-25-2021, 03:04 PM

Quote:

Originally Posted by alpine

I am also somewhat surprised that a 3 week submission that is due on 02/05, is already having cards uploaded. I was not expecting this. Thanks again.

Same. I have a 3 week guarantee due 2/8 that had 15 uploaded saturday and 50 yesterday. Wasn't expecting anything till next week.

boxbuster7 · 01-25-2021, 04:41 PM

For anyone curious about the pricing error on the durants, here is the email: Kind of annoying they didn't make it clear if I was refunded, or if it is going to take 7 days...

We are writing to you regarding your recently purchased items,

- 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant
- 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant

The seller has contacted us requesting a reversal of the transaction per our Pricing Error Protection policy, and that reversal request will be granted as a result of our investigation into this specific inquiry. Please allow up to one week for this reversal to be completed.

We apologize for the inconvenience. Please see https://www.comc.com/returns for additional information about our Pricing Error Protection policy, and please let us know if you have any questions.

NYJNYYFan · 01-25-2021, 07:35 PM

I think I'm out of luck, but I bought a Rodgers RC off COMC a month+ ago, and got it in my shipment today. The top of the card has dimples almost like it was a mis-cut, and it didn't show in the pictures. Do I just need to eat it and accept that it won't be worth grading or reselling?

mjohnatgt · 01-25-2021, 07:48 PM

Quote:

Originally Posted by NYJNYYFan

I think I'm out of luck, but I bought a Rodgers RC off COMC a month+ ago, and got it in my shipment today. The top of the card has dimples almost like it was a mis-cut, and it didn't show in the pictures. Do I just need to eat it and accept that it won't be worth grading or reselling?

How was the card listed on COMC? Can you copy and paste the image and text from your shipment page? If it was listed as [EX to NM], then you got what you paid for. If it was in the Raw bucket, you can return if it would not get a NM-MT 8 or better from a grading company.

If it just arrived today and you're not satisfied, you can technically return it for any reason. Just email customer service.

NYJNYYFan · 01-25-2021, 07:56 PM

Quote:

Originally Posted by mjohnatgt

How was the card listed on COMC? Can you copy and paste the image and text from your shipment page? If it was listed as [EX to NM], then you got what you paid for. If it was in the Raw bucket, you can return if it would not get a NM-MT 8 or better from a grading company.

If it just arrived today and you're not satisfied, you can technically return it for any reason. Just email customer service.

Thanks for your help, I'm going to email them. It was listed as raw, and the damage didn't show in the scan they provided.

[IMG]

Untitled by Frank Costa, on Flickr[/IMG]

mjohnatgt · 01-25-2021, 08:00 PM

Yeah, it looks like it was crimped in the pack sealing process. They'll definitely take a return on it.

boxbuster7 · 01-25-2021, 08:01 PM

Quote:

Originally Posted by NYJNYYFan

Thanks for your help, I'm going to email them. It was listed as raw, and the damage didn't show in the scan they provided.

[IMG]

Untitled by Frank Costa, on Flickr[/IMG]

That looks like a roller mark.

yankeesfan24 · 01-25-2021, 10:04 PM

Quote:

Originally Posted by boxbuster7

For anyone curious about the pricing error on the durants, here is the email: Kind of annoying they didn't make it clear if I was refunded, or if it is going to take 7 days...

We are writing to you regarding your recently purchased items,

- 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant
- 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant

The seller has contacted us requesting a reversal of the transaction per our Pricing Error Protection policy, and that reversal request will be granted as a result of our investigation into this specific inquiry. Please allow up to one week for this reversal to be completed.

We apologize for the inconvenience. Please see https://www.comc.com/returns for additional information about our Pricing Error Protection policy, and please let us know if you have any questions.

I grabbed 17 of these, most of which I was keeping for my collection. Listed one with an upgrade to an elite listing. When they were all pulled, I got my store credit back but never got my listing fee back. Thanks, COMC...

cruiserdaddy7 · 01-26-2021, 10:49 AM

Odd....

I have some cards uploaded from batches due 2/10.

I have had 0 cards uploaded from an 81 card Elite batch due today.

RandysHobby · 01-26-2021, 11:32 AM

Sent them 2 emails about damaged/incorrect cards over a week ago from my recent order, no reply.

mjohnatgt · 01-26-2021, 12:25 PM

Quote:

Originally Posted by RandysHobby

Sent them 2 emails about damaged/incorrect cards over a week ago from my recent order, no reply.

Forward again with URGENT in the email title, if you didn't have it already.

boxbuster7 · 01-26-2021, 02:53 PM

Quote:

Originally Posted by RandysHobby

Sent them 2 emails about damaged/incorrect cards over a week ago from my recent order, no reply.

I emailed them twice and nothing...would've taken 10 seconds to answer my question

wshaley · 01-26-2021, 08:09 PM

I guess I shouldn't have been so excited. Cards were received way early but one higher value card was missing from the package. I've now sent them three emails spread over the past seven days with no response.

Quote:

Originally Posted by wshaley

Requested a shipment of about 150 cards on Wed night and got a notice that package was shipped on Fri (and tracking shows package is moving). Now granted I had to pay $46 for the rushed service but they beat the target ship date of Jan 28 by almost two weeks. Perhaps this is an anomaly but was pleasantly surprised for a change.

SearchPatrol · 01-26-2021, 08:39 PM

Still haven't received the check. I think it's stolen.

COMC wrote me back saying they would write another check and send it to me. But I've asked for days now if they have sent it and guess what, no response. How you cannot talk to anybody is beyond me. I would like to talk to the account receivable department for a few minutes, but no, e-mails only. I was a huge fan of this site for years, but I am losing faith fast.

boxbuster7 · 01-26-2021, 09:17 PM

Quote:

Originally Posted by SearchPatrol

Still haven't received the check. I think it's stolen.

COMC wrote me back saying they would write another check and send it to me. But I've asked for days now if they have sent it and guess what, no response. How you cannot talk to anybody is beyond me. I would like to talk to the account receivable department for a few minutes, but no, e-mails only. I was a huge fan of this site for years, but I am losing faith fast.

Lack of phone support is annoying. I have declined cards in my account that needed condition notes from 2+ year old submissions, and had to be processed at the select level. I've inquired maybe 5 times via email, since their reprocess button does not work on the website. So I have 300+ items in "card limbo." If I could call them it would take like 5 minutes. And the price to process items keeps going up...Plus they added a $1.00 fee that I dont remember there being

cruiserdaddy7 · 01-26-2021, 09:18 PM

Start filing BBB complaints, if you look on the BBB site they actually respond on there quickly.

SearchPatrol · 01-26-2021, 09:37 PM

I remember meeting many of the team members at Nationals in Chicago. What they wanted to talk about, being the Industry Leader. This year the got it, but they were never ready. Like the dog that chases cars, get one, then realizes that chasing squirrels is much safer. I was one that blamed Covid for many of the problems that they had endured, but that's not the problem. They just were never ready for the growth that they themselves wanted.

My-Coolectibles · 01-26-2021, 09:38 PM

Has anyone had any luck with COMC responding to their customer service emails? I've sent them 3 emails and haven't gotten a reply yet.

Last week I noticed a debit of $146.50 from my account on 1/20/21 for a batch dated 9/11/13. This is almost 7 years old. It's obviously a mistake.

sthoemke · 01-26-2021, 10:15 PM

Quote:

Originally Posted by My-Coolectibles

Has anyone had any luck with COMC responding to their customer service emails? I've sent them 3 emails and haven't gotten a reply yet.

Last week I noticed a debit of $146.50 from my account on 1/20/21 for a batch dated 9/11/13. This is almost 7 years old. It's obviously a mistake.

Someone else reported that they were charged for a batch from over 10 years ago.

If I remember correctly, back then didn't they charge for processing at the time cards were submitted?!?

JustMoe · 01-26-2021, 10:40 PM

Quote:

Originally Posted by cruiserdaddy7

Start filing BBB complaints, if you look on the BBB site they actually respond on there quickly.

The BBB has no power or authority...you might as well email COMC.

Seriously, social media is still the best way to shame them into action. If you have any friends in the media, tag them in your post to help spread the word.

JustMoe · 01-26-2021, 10:44 PM

Quote:

Originally Posted by sthoemke

Someone else reported that they were charged for a batch from over 10 years ago.

If I remember correctly, back then didn't they charge for processing at the time cards were submitted?!?

They would "freeze" a portion of your store credit, based on your estimation of cards submitted. Then when they published your submission, they would deduct more or refund store credit, based on the difference between your estimation and the final count of cards that were scanned and posted.

cruiserdaddy7 · 01-27-2021, 12:01 AM

My Elite batch of 91 items is due today 1/26, none have been added to the site as of yet.

Swipe79 · 01-27-2021, 12:24 AM

Day ain't over yet.

I usually see stuff hit my account in the earlier evening and then around 11:00 at night. That must be when they push whatever magic button they need to.

Quote:

Originally Posted by cruiserdaddy7

My Elite batch of 91 items is due today 1/26, none have been added to the site as of yet.

01-25-2021, 01:46 PM	#14252
alpine Member Join Date: Dec 2008 Location: NV. Posts: 1,236	Somewhere in all of these posts, is a question asking what steps a seller needs to take if a seller has a card that they mispriced & that immediately sells. A Cliff Notes version with the steps needed to correct this would be highly appreciated. I incorrectly priced one card late last night. Of course the card sells immediately when I check in the morning. I sent an email to COMC asking for a correction. In summary, is there anything else I can do to fix this? I am also somewhat surprised that a 3 week submission that is due on 02/05, is already having cards uploaded. I was not expecting this. Thanks again. ** Looking at Post # 14524, Pricing Error Protection Policy. I contacted COMC. The card sold within minutes of listing & I have never used this exemption before. Last edited by alpine; 01-25-2021 at 04:49 PM. Reason: add info.

01-25-2021, 04:41 PM	#14254
boxbuster7 Member Join Date: Aug 2016 Posts: 12,532 boxbuster777	For anyone curious about the pricing error on the durants, here is the email: Kind of annoying they didn't make it clear if I was refunded, or if it is going to take 7 days... We are writing to you regarding your recently purchased items, - 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant - 2007-08 Fleer Hot Prospects - Notable Newcomers #NN-1 Kevin Durant The seller has contacted us requesting a reversal of the transaction per our Pricing Error Protection policy, and that reversal request will be granted as a result of our investigation into this specific inquiry. Please allow up to one week for this reversal to be completed. We apologize for the inconvenience. Please see https://www.comc.com/returns for additional information about our Pricing Error Protection policy, and please let us know if you have any questions. __________________ Psa 9 > psa 10

01-26-2021, 10:49 AM	#14261
cruiserdaddy7 Member Join Date: Jul 2007 Posts: 15,551 Cruiserdaddy7	Odd.... I have some cards uploaded from batches due 2/10. I have had 0 cards uploaded from an 81 card Elite batch due today. __________________ Show me your friends and I'll show you your future.

01-26-2021, 09:18 PM	#14268
cruiserdaddy7 Member Join Date: Jul 2007 Posts: 15,551 Cruiserdaddy7	Start filing BBB complaints, if you look on the BBB site they actually respond on there quickly. __________________ Show me your friends and I'll show you your future.

01-27-2021, 12:01 AM	#14274
cruiserdaddy7 Member Join Date: Jul 2007 Posts: 15,551 Cruiserdaddy7	My Elite batch of 91 items is due today 1/26, none have been added to the site as of yet. __________________ Show me your friends and I'll show you your future.

01-25-2021, 07:35 PM	#14255
NYJNYYFan Member Join Date: Sep 2020 Posts: 514 njufcfan fcosta87	I think I'm out of luck, but I bought a Rodgers RC off COMC a month+ ago, and got it in my shipment today. The top of the card has dimples almost like it was a mis-cut, and it didn't show in the pictures. Do I just need to eat it and accept that it won't be worth grading or reselling?

01-25-2021, 08:00 PM	#14258
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,639 mjohnatgt mjohnatgt	Yeah, it looks like it was crimped in the pack sealing process. They'll definitely take a return on it.

01-26-2021, 11:32 AM	#14262
RandysHobby Member Join Date: Mar 2012 Location: Arizona Posts: 9,362 NickFolesEaglesQB	Sent them 2 emails about damaged/incorrect cards over a week ago from my recent order, no reply.

01-26-2021, 08:39 PM	#14266
SearchPatrol Member Join Date: Sep 2020 Posts: 1,051 AndrewB	Still haven't received the check. I think it's stolen. COMC wrote me back saying they would write another check and send it to me. But I've asked for days now if they have sent it and guess what, no response. How you cannot talk to anybody is beyond me. I would like to talk to the account receivable department for a few minutes, but no, e-mails only. I was a huge fan of this site for years, but I am losing faith fast.

01-26-2021, 09:37 PM	#14269
SearchPatrol Member Join Date: Sep 2020 Posts: 1,051 AndrewB	I remember meeting many of the team members at Nationals in Chicago. What they wanted to talk about, being the Industry Leader. This year the got it, but they were never ready. Like the dog that chases cars, get one, then realizes that chasing squirrels is much safer. I was one that blamed Covid for many of the problems that they had endured, but that's not the problem. They just were never ready for the growth that they themselves wanted.

01-26-2021, 09:38 PM	#14270
My-Coolectibles Member Join Date: Jan 2010 Posts: 1,172 My-Coolectibles MyCoolectibles	Has anyone had any luck with COMC responding to their customer service emails? I've sent them 3 emails and haven't gotten a reply yet. Last week I noticed a debit of $146.50 from my account on 1/20/21 for a batch dated 9/11/13. This is almost 7 years old. It's obviously a mistake.