All I want to do is talk about COMC

[bryanscs]

Woke up to another batch of cards uploaded to my port, that don't belong to me.

This time, it's 115 cards & $40.25 processing fees gone.

So if you are keeping track at home, this is now 176 cards currently sitting in my port, that do not belong to me. I've now paid $61.60 in processing fees.

I've emailed multiple times & only one response, 8 days ago.

[whoshotjr]

My cards due in late September have been trickling in at 2 to 5 cards per day for the past week or so.

Sent from my Pixel 3a XL using Tapatalk

[notsublime]

Originally Posted by bryanscs

Woke up to another batch of cards uploaded to my port, that don't belong to me.

This time, it's 115 cards & $40.25 processing fees gone.

So if you are keeping track at home, this is now 176 cards currently sitting in my port, that do not belong to me. I've now paid $61.60 in processing fees.

I've emailed multiple times & only one response, 8 days ago.

Any of them Boggs? Looking for Boggs! LOL JK

[cruiserdaddy7]

Originally Posted by bryanscs

Woke up to another batch of cards uploaded to my port, that don't belong to me.

This time, it's 115 cards & $40.25 processing fees gone.

So if you are keeping track at home, this is now 176 cards currently sitting in my port, that do not belong to me. I've now paid $61.60 in processing fees.

I've emailed multiple times & only one response, 8 days ago.

I hope none are mine..... Crazy

I have 4 batches of 3 week guaranteed. 3 of the batches have decent progress but 1 has no action at all. Hopefully they aren't getting loaded in the wrong places

[bryanscs]

I think ComC has mixed my cards up with someone elses. The ones I sent in are not getting processed. However, the card count for cards left to process for this particular batch continues to decline.

[boxbuster7]

Originally Posted by bryanscs

Woke up to another batch of cards uploaded to my port, that don't belong to me.

This time, it's 115 cards & $40.25 processing fees gone.

So if you are keeping track at home, this is now 176 cards currently sitting in my port, that do not belong to me. I've now paid $61.60 in processing fees.

I've emailed multiple times & only one response, 8 days ago.

yikes

[Swipe79]

I got my order from COMC yesterday (requested 1/7, shipped late on 1/22) and went through it. Discovered that there is an incorrect card that was sent my way - Donruss base of a card that was supposed to be an Optic. Sent an email but have not heard back from them...

[Budler]

Originally Posted by Swipe79

I got my order from COMC yesterday (requested 1/7, shipped late on 1/22) and went through it. Discovered that there is an incorrect card that was sent my way - Donruss base of a card that was supposed to be an Optic. Sent an email but have not heard back from them...

This has happen to me more the once over the years. Maybe 6 or7 times. Always takes more then one e-mail. They just put credit in my account and I keep the cards. The cards run from .50 to under $2.00 so no big thing for them.

[SearchPatrol]

Originally Posted by JustMoe

Speaking from experience, COMC follows up on the complaints only because they want to avoid any negative press...the several complaints that I responded to while I was working there were eventually dropped/resolved by the BBB, when COMC was ultimately found to not be at fault.

Given enough evidence in their defense, COMC could easily refute any complaint...but, go ahead - have fun storming the castle.

They e-mailed me was on the 22 January and they have not e-mailed me since.

BBB sounds better to me than Twitter or Facebook. Will give to end of the week and then file a complaint.

Thanks for the help.

[Swipe79]

Price difference on mine is about $10-12...so not going to break the bank but darn it, I'd rather have the card I paid for.

Originally Posted by Budler

This has happen to me more the once over the years. Maybe 6 or7 times. Always takes more then one e-mail. They just put credit in my account and I keep the cards. The cards run from .50 to under $2.00 so no big thing for them.

[cruiserdaddy7]

Well, I received an incredibly sarcastic, arrogant email from Chris today at COMC. He clearly did not like it comments on their service, or lack thereof. He acts as if the company has no issues.

[OLDPAPER]

Originally Posted by cruiserdaddy7

Well, I received an incredibly sarcastic, arrogant email from Chris today at COMC. He clearly did not like it comments on their service, or lack thereof. He acts as if the company has no issues.

care to share it with us?

[My-Coolectibles]

Originally Posted by bryanscs

Woke up to another batch of cards uploaded to my port, that don't belong to me.

This time, it's 115 cards & $40.25 processing fees gone.

So if you are keeping track at home, this is now 176 cards currently sitting in my port, that do not belong to me. I've now paid $61.60 in processing fees.

I've emailed multiple times & only one response, 8 days ago.

I had a debit show up last week for $146.50 from my account on 1/20/21 for a batch dated 9/11/13. I checked the batch number and it's not even one of mine and this is almost 7 years old. I've sent 4 emails since last week and no response.

[boxbuster7]

Originally Posted by My-Coolectibles

I had a debit show up last week for $146.50 from my account on 1/20/21 for a batch dated 9/11/13. I checked the batch number and it's not even one of mine and this is almost 7 years old. I've sent 4 emails since last week and no response.

In your store credit history what did the charge come up as? I want to make sure I didn't get billed for anything like that.

[JustinVerlander07]

Just received an email from Chris, who I assume is higher up than Angela in regards to a submission that is 6 weeks into being on site but stored remotely.

I was given an estimate of 3-5 weeks (making it 3 months stored remotely!!!) before it'd be moved to Washington because it was a batch sent late in the year (it wasn't, it was sent in back in August).

This company just sucks.

[JustinVerlander07]

Originally Posted by cruiserdaddy7

Well, I received an incredibly sarcastic, arrogant email from Chris today at COMC. He clearly did not like it comments on their service, or lack thereof. He acts as if the company has no issues.

Saw this after I just made my post. Heh, maybe we should compare emails. I feel the same way.

[Kenflin]

I'm still waiting on a response from COMC. I've sent a couple of e-mails pertaining to my situation.

[cruiserdaddy7]

Let's just say we didn't see things eye to eye. I laid out my issues, granted they were laid out a bit aggressively the minute after my first elite became late. I tried to explain the the past shapes future perception. I was worried it would be 11 months again to complete.

That said, it wasn't. I sent Chris a follow up and I feel we were much more pleasant with one another.

Also, I mentioned the experience of Bryan above have the wrong cards put into his account. He assured me he would look into and resolve it. I hope that's the case. Atleast something good could come of it.

[Budler]

Originally Posted by Swipe79

Price difference on mine is about $10-12...so not going to break the bank but darn it, I'd rather have the card I paid for.

Understand that. 100%
A couple of them were the hobby vs retail problems. (Ultra football) It appears to me they do not know the diff.

[SearchPatrol]

Originally Posted by cruiserdaddy7

Well, I received an incredibly sarcastic, arrogant email from Chris today at COMC. He clearly did not like it comments on their service, or lack thereof. He acts as if the company has no issues.

That's odd.

You never said anything hurtful or derogatory, that I remember, about the company. To my knowledge, we both have issues with the customer service. Why is it that NO phone service is allowed. What about REAL Time messaging. I think that the vast majority of us who continue to post on the Thread, care for and wish COMC to succeed. Just to be clear, I want COMC to succeed and I think it's great for ALL card collectors. Andrew

P.S. I just wish they replied to my e-mails

[JustMoe]

Originally Posted by OLDPAPER

care to share it with us?

I hope he didn't use the phrase "Rocket science"...that's been known to ruffle some feathers...

[JustMoe]

Originally Posted by SearchPatrol

That's odd.

You never said anything hurtful or derogatory, that I remember, about the company. To my knowledge, we both have issues with the customer service. Why is it that NO phone service is allowed. What about REAL Time messaging. I think that the vast majority of us who continue to post on the Thread, care for and wish COMC to succeed. Just to be clear, I want COMC to succeed and I think it's great for ALL card collectors. Andrew

P.S. I just wish they replied to my e-mails

From the side of customer service, the fact that they don't have phone service is understandable - if the staff is on the phone all day fielding calls about issues, then they won't have time to actually put towards resolving issues.

Granted, the delays in replying to emails is criminal and that people are waiting days, if not weeks, for a reply is brutally poor customer service. When I was there, I was expected to answer every email received and the inbox had to be empty before I went home in the evening...and overtime wasn't an option. Even if I didn't have an answer for a customer, there had to be a reply sent out letting that customer know that their problem was being resolved. What's happening now is a joke.

[cruiserdaddy7]

Originally Posted by JustinVerlander07

Saw this after I just made my post. Heh, maybe we should compare emails. I feel the same way.

Originally Posted by JustMoe

From the side of customer service, the fact that they don't have phone service is understandable - if the staff is on the phone all day fielding calls about issues, then they won't have time to actually put towards resolving issues.

Granted, the delays in replying to emails is criminal and that people are waiting days, if not weeks, for a reply is brutally poor customer service. When I was there, I was expected to answer every email received and the inbox had to be empty before I went home in the evening...and overtime wasn't an option. Even if I didn't have an answer for a customer, there had to be a reply sent out letting that customer know that their problem was being resolved. What's happening now is a joke.

Let's just say I was quite critical in the email I Sent a couple mornings ago. First response was received today, and Chris responded back and forth to 2 emails eith me today quite quickly. I feel like together we de-escalated the tone when all was said and done.

[sedin26]

Originally Posted by sedin26

I have an economy shipment requested November 10 and estimated for March 24. As of yesterday, the site says it's in transit to Canada (I'm in Canada and they generally do this and ship from Richmond). In the past this has always meant I'm getting it within a week or less - I'm hopeful that will hold up here, though I could be negatively surprised.

This one shipped yesterday so I'll have it in a day or two. It's almost two months early so it seems like they're catching up a bit.

[brewcrew82]

Originally Posted by sedin26

This one shipped yesterday so I'll have it in a day or two. It's almost two months early so it seems like they're catching up a bit.

No there not.