Panini actually emailed me back about my factory damaged card.

[DiamondPulls]

They could not of possibly been more unprofessional about it. It’s ridiculous that a company can behave like this and stay in business but I guess that’s what comes with a monopoly. If ANY other business wrote a reply email like this they would go out of business. I won’t complain too much unless they don’t come through in 18-20 weeks though.

[Cl1ffHuxtable]

I have plenty of issues with Panini and how they do business but your email title alone is pretty abrasive IMO. If this is your first time getting a damaged card replacement maybe I can understand your confusion but the process took 8-12 weeks pre COVID if it were possible, sometimes they would have to offer an equivalent valued card.

Nobody likes getting a great hit that is factory damaged but its part of the game and always will be. The reply from the CS rep was just stating the facts even if it was lacking bedside manner.

[IlliniBear]

It was a little curt but I wouldn’t make anything out of it. They did get back to you.

[PSA2Pac]

Originally Posted by DiamondPulls

They could not of possibly been more unprofessional about it.

Your email title is unprofessional though... 2 weeks? lol I guess they just returned your XD9 clip emptying with a Glock 40 serving of their own




NothinMoNothinLess

[Siberian13]

Originally Posted by DiamondPulls

They could not of possibly been more unprofessional about it. It’s ridiculous that a company can behave like this and stay in business but I guess that’s what comes with a monopoly. If ANY other business wrote a reply email like this they would go out of business. I won’t complain too much unless they don’t come through in 18-20 weeks though.

You asked a question and got a direct answer. You should be happy. They must hate entitled people sending in cards for replacements though.

Just bump your thread on it next time instead of creating a new one. This link shows no damages or issue.


https://www.blowoutforums.com/showthread.php?t=1449389

There’s not reason I should feel sorry for Panini but people like you begging for replacements are trying hard.

[jarrodsalas]

They do not care about the end consumer. I submitted a redemption last july. 2020. Waited the required period and sent one message per month afterwards. Someone suggested an email that I tried and nothing.

They are taking care of the hundreds of breakers first before anything. The new hobby.

[chiefsncards275]

I checked the other thread Siberian posted. That damage is minor and it’s ridiculous that you sent it in for a replacement in the first place. Not all cards are PSA 10s out of the pack, get over it. As a packers fan I would’ve been interested in that card the way it was.


Sent from my iPhone using Tapatalk

[DiamondPulls]

Originally Posted by Siberian13

You asked a question and got a direct answer. You should be happy. They must hate entitled people sending in cards for replacements though.

Just bump your thread on it next time instead of creating a new one. This link shows no damages or issue.


https://www.blowoutforums.com/showthread.php?t=1449389

There’s not reason I should feel sorry for Panini but people like you begging for replacements are trying hard.

Begging for replacements? You mean wanting what I paid high dollar for? The clowns on this forum are insane I’ve tried to be cool about it but some of you are trolls and it shows. The toxicity on this sub because people like you is 10/10, it’s pathetic.

[DiamondPulls]

Originally Posted by Cl1ffHuxtable

I have plenty of issues with Panini and how they do business but your email title alone is pretty abrasive IMO. If this is your first time getting a damaged card replacement maybe I can understand your confusion but the process took 8-12 weeks pre COVID if it were possible, sometimes they would have to offer an equivalent valued card.

Nobody likes getting a great hit that is factory damaged but its part of the game and always will be. The reply from the CS rep was just stating the facts even if it was lacking bedside manner.

Yeah but the difference is I’m not a billion dollar business sending the emails, bottom line is if ANY other business conducted themselves like this they would be out of business, they use their monopoly against the consumer.

[DiamondPulls]

Originally Posted by PSA2Pac

Your email title is unprofessional though... 2 weeks? lol I guess they just returned your XD9 clip emptying with a Glock 40 serving of their own




NothinMoNothinLess

Super “Fresh” analogy PSA2pac! This forum is a joke.

[Glebe]

Even precovid, I sent in a Markelle Fultz RC that had scotch tape over the front of it. Took about 18-20 weeks to get a replacement. Not that big of a deal

[Cavaliercards]

Card was not damaged.

They gave you a response and were direct in it. They were not rude and honestly two weeks is nothing. Personally I think card is fine and would not have returned it, but to each their own.

Good thing you werent emailing PSA about a submission.

[DiamondPulls]

Originally Posted by Cavaliercards

Card was not damaged.

They gave you a response and were direct in it. They were not rude and honestly two weeks is nothing. Personally I think card is fine and would not have returned it, but to each their own.

Good thing you werent emailing PSA about a submission.

The card WAS damaged but thank you for your input.


Sent from my iPhone using Tapatalk

[Cavaliercards]

Originally Posted by DiamondPulls

The card is not damaged but thank you for your input.


Sent from my iPhone using Tapatalk

Anytime and next time I do not think a flowing email would have made you feel better when end result is still 18-20 weeks.

[FBallHobbies]

Any idea who the op was previously?

[mjwoop]

Originally Posted by FBallHobbies

Any idea who the op was previously?

Not sure, but I'm assuming that's his real name in the image he posted in the original post. If that's the case, and if that's how he was discovered as a PBM, then that was very careless.

[JWinn]

I can't believe he actually got a response from Panini.

That's more than I have been able to get in six months.

Squeaky wheel gets the grease I guess.

It's kind of encouraging. Has Panini finally re-opened Customer Service?

[Siberian13]

Originally Posted by mjwoop

Not sure, but I'm assuming that's his real name in the image he posted in the original post. If that's the case, and if that's how he was discovered as a PBM, then that was very careless.

Not the brightest if that’s how he got caught

[jarrodsalas]

Originally Posted by JWinn

I can't believe he actually got a response from Panini.

That's more than I have been able to get in six months.

Squeaky wheel gets the grease I guess.

It's kind of encouraging. Has Panini finally re-opened Customer Service?

This. I am dealing with a 700.00 + Card and can't even get a read receipt.

[kingofsnake]

Only 18-20 weeks? What a luck!

[cruiserdaddy7]

Originally Posted by kingofsnake

Only 18-20 weeks? What a luck!

It's funny people have been conditioned to think that's an acceptable amount of time. 5 months to swap a card out? That's pathetic.

[JWinn]

Originally Posted by kingofsnake

Only 18-20 weeks? What a luck!

No kidding.

Mine is a redemption that was "mailed" to me on Sept 14th. (It was never sent.)

Redeemed in December of 2019.

It only cost me about $35 for the code card though. I cannot imagine the frustration I would feel if I had $700 into it. That really sucks Jarrod.

Blowing up after only two weeks is pretty pathetic.

I had given up, but I think I might try again to contact Panini after this thread.

But I think I will keep trying the more civil approach.

[JWinn]

Originally Posted by cruiserdaddy7

It's funny people have been conditioned to think that's an acceptable amount of time. 5 months to swap a card out? That's pathetic.

Oh, I think everyone who is involved with Panini as a customer finds it unacceptable.

But it's been reality for a long, long time now.

And it's never been funny.

[Siberian13]

We all know Panini customer service sucks. But adding these dumb replacement requests just slows down the process for everyone else. With everything blowing up, I assume they get so many of these these dumb replacements requests

[jarrodsalas]

Originally Posted by Siberian13

We all know Panini customer service sucks. But adding these dumb replacement requests just slows down the process for everyone else. With everything blowing up, I assume they get so many of these these dumb replacements requests

I just cant believe they have been flat out ignoring my follow-up requests after I have been patient. I let my Giannis redemption sit patiently through their timeline before I did a follow-up. Waited a month each time and reached out. Sent an email and nothing.