PSA reholder question

[goodcardz]

Hi, need to reholder this Sanella Ruth.

How long does PSA typically take to return a $25 reholder level order?

Thanks.

[ChaseUA]

Originally Posted by goodcardz

Hi, need to reholder this Sanella Ruth.

How long does PSA typically take to return a $25 reholder level order?

Thanks.

The last one I had was sent in back in early June and took right at two full months to be back in my hands.

[masteroftime]

10/17 - PSA rec'd my reholder order
11/13 - Moved to Step 6 - order completed
11/18 - Rec'd slab

[sethc1020]

9/23- Reholder order was received in
10/17- Moved to assembly
11/16- Still in assembly

[sethc1020]

It's now December 1st, still in assembly

[sethc1020]

Dec 15- Still in assembly

Its probably a $3-4k card so not real happy that they are holding it this long.

[bradley9999]

They are taking a long time right now. There is no estimated turnaround time, and it doesn't matter the value of the card, honestly don't see that changing anytime soon. Doing reholders faster results in a lot of damaged cards.

[notfast]

Pay more $ on reholder to get them back quicker. Jump to the $50-100 levels if something is valuable.

[seanbros55]

Sent in a 1951 Bowman Ted Williams at the $25 level.

Received on 12.14. Hasn’t been “entered” yet.

[sethc1020]

Originally Posted by notfast

Pay more $ on reholder to get them back quicker. Jump to the $50-100 levels if something is valuable.

I did submit it at the higher service level. Looking at the site it says 90 day turnaround time so I guess Im just impatient. Hopefully I will get this back soon as we are right at the 90 time frame.

[goodcardz]

Update:

Received: 12/14
Assembly: 12/19

Hasn't moved since.

[sethc1020]

Originally Posted by sethc1020

9/23- Reholder order was received in
10/17- Moved to assembly
11/16- Still in assembly

9/23- Reholder order was received in
10/17- Moved to assembly
11/16- Still in assembly
1/11/23- Moved to QA Check
1/16/23- Completed and ready to ship. 4 months later! Will be glad to get this back!

[goodcardz]

Originally Posted by sethc1020

9/23- Reholder order was received in
10/17- Moved to assembly
11/16- Still in assembly
1/11/23- Moved to QA Check
1/16/23- Completed and ready to ship. 4 months later! Will be glad to get this back!

What was the card, out of curiosity?

[inaka]

Three card reholder order:

11/14/22 - Arrived
11/16/22 - Entered
11/28/22 - Assembly

Hasn't moved at all since then. Argh. Awful.

[goodcardz]

Originally Posted by inaka

Three card reholder order:

11/14/22 - Arrived
11/16/22 - Entered
11/28/22 - Assembly

Hasn't moved at all since then. Argh. Awful.

Before I sent it, the cs rep said 90 days is their promise.

[inaka]

Originally Posted by goodcardz

Before I sent it, the cs rep said 90 days is their promise.

When you click to submit an order, this is direct from the PSA web site showing the turnaround times:



https://www.psacard.com/onlinesubmissioncenter

I understand that these are estimates, but if the CS rep knows it's 90 days, then that graphic needs to be updated and is incredibly misleading at best.

Not to mention, 90 days to do a simple reholder??
You gotta be kidding me PSA.

After seeing some of the posts here, they may even bend a corner in the process. Argh.

[Boostedwrx]

90 days sounds about right. I've had ~20 cards in for a reholder since the beginning of Nov 2022.

[seanbros55]

Originally Posted by seanbros55

Sent in a 1951 Bowman Ted Williams at the $25 level.

Received on 12.14. Hasn’t been “entered” yet.

Update.

"Entered" on 12.19, still in Assembly after 23 business days (36 total days)

[goodcardz]

Originally Posted by goodcardz

Update:

Received: 12/14
Assembly: 12/19

Hasn't moved since.

Still no movement.

[inaka]

Me too.

11/14/22 - Arrived
11/16/22 - Entered
11/28/22 - Assembly

Hasn't moved at all.

This is frankly, ridiculous.

[Boostedwrx]

Originally Posted by inaka

Me too.

11/14/22 - Arrived
11/16/22 - Entered
11/28/22 - Assembly

Hasn't moved at all.

This is frankly, ridiculous.

This looks like my current reholder order. I try to not think about it, in hopes it will come faster, but its hard when its ~$5k worth of cards

[inaka]

Originally Posted by Boostedwrx

This looks like my current reholder order. I try to not think about it, in hopes it will come faster, but its hard when its ~$5k worth of cards

It's makes it even more ridiculous to me that PSA continues to currently list estimated the reholder turnaround time as 30 days, not 90+.

[goodcardz]

Originally Posted by inaka

Me too.

11/14/22 - Arrived
11/16/22 - Entered
11/28/22 - Assembly

Hasn't moved at all.

This is frankly, ridiculous.

The user above who had his enter assembly on 10/17/22 took 86 days to hit QA. So for you that would roughly be 2 weeks from now. And 5 weeks for me.

[inaka]

Originally Posted by goodcardz

The user above who had his enter assembly on 10/17/22 took 86 days to hit QA. So for you that would roughly be 2 weeks from now. And 5 weeks for me.

Thanks for this info.

I actually contacted PSA about this since the listed estimated* turnaround time is so vastly different than the actual turnaround time (they still currently show 30 day estimate* for reholder turnaround time, but then claim 90 day turnaround time when you speak to them on the phone or via email.) So why not simply update the reholder turnaround time today on their site to display 90 days if that's what it is?

Their answer to me on this? "Oh, that's because when you submitted your reholder in November it was actually a 90 day turnaround shown on our site (lie) and if someone submits a reholder today, that turnaround time has dropped to now 30 day estimate."

To me, it's terrible customer service when someone lies twice in a reply to me, and when I know they're lying. LOL It was most definitely listed as 30 day estimate when I submitted my order in mid November, because I was hoping to get it back before Christmas. And I guarantee if I submitted a new reholder order today, I'm not getting it back in 4 weeks, and definitely not getting it back before goodcardz's order. No way.

Just terrible customer service all around on this.

[goodcardz]

Originally Posted by inaka

Thanks for this info.

I actually contacted PSA about this since the listed estimated* turnaround time is so vastly different than the actual turnaround time (they still currently show 30 day estimate* for reholder turnaround time, but then claim 90 day turnaround time when you speak to them on the phone or via email.) So why not simply update the reholder turnaround time today on their site to display 90 days if that's what it is?

Their answer to me on this? "Oh, that's because when you submitted your reholder in November it was actually a 90 day turnaround shown on our site (lie) and if someone submits a reholder today, that turnaround time has dropped to now 30 day estimate."

To me, it's terrible customer service when someone lies twice in a reply to me, and when I know they're lying. LOL It was most definitely listed as 30 day estimate when I submitted my order in mid November, because I was hoping to get it back before Christmas. And I guarantee if I submitted a new reholder order today, I'm not getting it back in 4 weeks, and definitely not getting it back before goodcardz's order. No way.

Just terrible customer service all around on this.

Yeah, I once reholdered with SGC and got the card back in a week with a brand new scan. You could also combine the reholder with a grading order and they'd all come back together.