PSA Sent Me Back Wrong Card - UGHHHH

[Stack]

My first submission under my own account and one of the orders was only 2 cards. I just got them back today and 1/2 of them is not my card. The CERT number isn't even close to the other one in my submission. It's a Football Card Patch Auto instead of a Baseball card.

How does someone actually sign off on the sheet that's in the box and say the order was inspected and miss this completely? Of course I call and their queue is full for today and email says we will get back to you in 15 days.

I'm sure others have dealt with this before. Any idea how it's handled? It was a Wander RC Auto That Gemmed so not looking forward to having it lost.

Appreciate any help.

[RufussCkingston]

If you don't get it back, you'll get your declared value.... So if you were planning to sell it, it's like they did it for you

[Stack]

Originally Posted by RufussCkingston

If you don't get it back, you'll get your declared value.... So if you were planning to sell it, it's like they did it for you

Didn’t think it would gem cause it was a thick Brooklyn collection card and was fine with a 9. I declared $399. Probably worth a ton more as a 10. Would rather have it back.

So if it’s gone that’s all they are liable for? Not market value?

So should I be declaring everything at prices I expect at gem?


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[varjakpaul]

Always declare at the value you would want if your card were damaged/lost. I had CSG claim they lost a card, and then claim the card was damaged, and then claim it was mislabeled by them to begin with (it was a reslab) and they tried to offer me the price of a much less rare card. Luckily, I put down the appropriate declared value for my card and after a few calls they paid me the declared value of the card and refunded my entire reslabbing order.

[Stack]

Originally Posted by varjakpaul

Always declare at the value you would want if your card were damaged/lost. I had CSG claim they lost a card, and then claim the card was damaged, and then claim it was mislabeled by them to begin with (it was a reslab) and they tried to offer me the price of a much less rare card. Luckily, I put down the appropriate declared value for my card and after a few calls they paid me the declared value of the card and refunded my entire reslabbing order.

Appreciate the info. Yeah it will suck if it’s not found because it will definitely be worth more than the 399 now hahah.

I’ll see what happens tomorrow when I call in the morning. Will keep the thread updated.


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[Bosoxfan5990]

If you have Twitter I would tag PSA and Nat directly on there to see if you get a response.

[Stack]

Just to update.

Called this morning and when I got the call back they went over everything. Immediatly followed up with an email for me to confirm everything was right in terms of the CERT numbers etc that they are looking for.

I confirmed and then got a message about a few hours later from CS rep explaining the process and a label to send out the wrong card. Said they would review footage with security and look through everything to locate my card and update me asap.

Hoping it's as simple as the guy that sent this card got my card.

[BRob1]

Originally Posted by Stack

Just to update.

Called this morning and when I got the call back they went over everything. Immediatly followed up with an email for me to confirm everything was right in terms of the CERT numbers etc that they are looking for.

I confirmed and then got a message about a few hours later from CS rep explaining the process and a label to send out the wrong card. Said they would review footage with security and look through everything to locate my card and update me asap.

Hoping it's as simple as the guy that sent this card got my card.

It probably is as simple as they sent your cards to the wrong person, now they have to convince that person to give them back. I might not rush to send back the cards you inadvertently received until they confirm they have located your cards.


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[BRob1]

Originally Posted by Stack

Didn’t think it would gem cause it was a thick Brooklyn collection card and was fine with a 9. I declared $399. Probably worth a ton more as a 10. Would rather have it back.

So if it’s gone that’s all they are liable for? Not market value?

So should I be declaring everything at prices I expect at gem?


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I say this constantly, always declare at the max value of the level you choose. If you’re sending in at value, always declare every card at $499 for example. There is often no increased cost in the return shipping as the shipping/insurance is tiered and the level jumps are pretty far apart.


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[edogg]

Originally Posted by BRob1

I say this constantly, always declare at the max value of the level you choose. If you’re sending in at value, always declare every card at $499 for example. There is often no increased cost in the return shipping as the shipping/insurance is tiered and the level jumps are pretty far apart

That's actually a really good idea to declare the max for that level. I'm going to do this from now on.

[glen87]

Originally Posted by BRob1

It probably is as simple as they sent your cards to the wrong person, now they have to convince that person to give them back. I might not rush to send back the cards you inadvertently received until they confirm they have located your cards.


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(respectably) disagree with this.

just imagine this....you obviously have a card that belongs to someone else, and i am guessing they would like that back. now let's just say that very person is holding your card (which you want back), and they have this same mentality. now, both of you are holding each other's card (unknowingly) waiting for the other person to send their card back to PSA first.

holding the card will not affect the outcome to you. you will simply be holding someone's else's card hostage.

[kobewhite]

Originally Posted by Stack

My first submission under my own account and one of the orders was only 2 cards. I just got them back today and 1/2 of them is not my card. The CERT number isn't even close to the other one in my submission. It's a Football Card Patch Auto instead of a Baseball card.

How does someone actually sign off on the sheet that's in the box and say the order was inspected and miss this completely? Of course I call and their queue is full for today and email says we will get back to you in 15 days.

I'm sure others have dealt with this before. Any idea how it's handled? It was a Wander RC Auto That Gemmed so not looking forward to having it lost.

Appreciate any help.

DM me on IG - mhendlercards. Will help you with this.

[BRob1]

Originally Posted by glen87

(respectably) disagree with this.

just imagine this....you obviously have a card that belongs to someone else, and i am guessing they would like that back. now let's just say that very person is holding your card (which you want back), and they have this same mentality. now, both of you are holding each other's card (unknowingly) waiting for the other person to send their card back to PSA first.

holding the card will not affect the outcome to you. you will simply be holding someone's else's card hostage.

You’re right. I’m not saying don’t ever give the card back, just saying use it as some leverage to get your card back, but eventually you do have to send the card back as the right thing.

if it was declared up front appropriately though there would never be any need for leverage. You’d get paid out appropriately if your card was lost.


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[mjohnatgt]

Send the card back to PSA. No reason to piss people off. The good karma may come back around.

[towerymt]

Quoting myself here (below), but return shipping will consider total declared value, so check the ranges and see where your order falls. You may be able to increase declared value without impacting your return shipping cost. It's free insurance coverage, so use it.

Originally Posted by towerymt

PSA will use your declared value when calculating return shipping insurance cost...so pay attention to your total number of cards and total declared value...

Looking at the chart on section 5 of the online submission form...if you're sending 9-25 cards with a declared value of $1,001-$5,000...return shipping/insurance is $35. If you're sending 15 cards at once, the return shipping cost is the same whether your declared value is $1200 or $4900...so if you're at the low end of the range, bump the declared value to maximize your coverage (within reason).

[RufussCkingston]

Originally Posted by towerymt

You may be able to increase declared value without impacting your return shipping cost. It's free insurance coverage, so use it.

True, but in the OP's case, I'm guessing it would have put the card into the next grading cost tier...

[BRob1]

Originally Posted by RufussCkingston

True, but in the OP's case, I'm guessing it would have put the card into the next grading cost tier...

The suggestion is that you declare your cards at the max DV of whatever level you choose, not that you change grading levels.


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[Woodsy074]

Originally Posted by BRob1

The suggestion is that you declare your cards at the max DV of whatever level you choose, not that you change grading levels.


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PSA will pay the lesser of the Declared Value or the fair market value of the card. This is what you agree to when you submit an order.

PSA will exercise reasonable care in handling items submitted for grading, review, or reholdering. However, if PSA determines that Customer's item was lost or damaged while in PSA's possession, Customer will be compensated based upon the fair market value of the item as determined by PSA standard procedures, which may include filing a claim with our insurance carrier. The declared value you provided with this submission is for estimating the insurance coverage only, and the fair market value of the item may be less than your declared value. IN NO EVENT SHALL THE TOTAL LIABILITY EXCEED THE DECLARED VALUE OF THE ITEM. Such compensation shall be Customer's exclusive remedy for any loss or damage. PSA reserves the right to decline your Declared Value and to require you to pay for the accurate Service Level as a condition of completing the authentication and grading process. For more information regarding Declared Value, refer to the FAQ on PSA's website at https://www.psacard.com/resources/faq#104. (See https://www.psacard.com/submissions/ for additional information.)

[BRob1]

Originally Posted by Woodsy074

PSA will pay the lesser of the Declared Value or the fair market value of the card. This is what you agree to when you submit an order.

PSA will exercise reasonable care in handling items submitted for grading, review, or reholdering. However, if PSA determines that Customer's item was lost or damaged while in PSA's possession, Customer will be compensated based upon the fair market value of the item as determined by PSA standard procedures, which may include filing a claim with our insurance carrier. The declared value you provided with this submission is for estimating the insurance coverage only, and the fair market value of the item may be less than your declared value. IN NO EVENT SHALL THE TOTAL LIABILITY EXCEED THE DECLARED VALUE OF THE ITEM. Such compensation shall be Customer's exclusive remedy for any loss or damage. PSA reserves the right to decline your Declared Value and to require you to pay for the accurate Service Level as a condition of completing the authentication and grading process. For more information regarding Declared Value, refer to the FAQ on PSA's website at https://www.psacard.com/resources/faq#104. (See https://www.psacard.com/submissions/ for additional information.)

You’re not telling me anything I don’t know. I’m not under any impression they’ll pay me $1000 for a $100 card if that’s how I declared it. as I said though, there is NO RISK to over declaring, outside a couple bucks extra insurance if you move to the next shipping tier.

Any number of things can happen while they have the card. The players market could get hot and increase. Or like in OP’s case you could make a mistake and under declare. the point stands that there is no risk to declaring the max value, and you eliminate PSA’s ability to say we aren’t going to pay you market because you made a mistake and under declared.


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[Bosoxfan5990]

Originally Posted by BRob1

I say this constantly, always declare at the max value of the level you choose. If you’re sending in at value, always declare every card at $499 for example. There is often no increased cost in the return shipping as the shipping/insurance is tiered and the level jumps are pretty far apart.


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I've always done this. I thought this would be common practice.

[Stack]

I did send the card back since I believe it's the right thing to do and hope the person that got my card would do the same. Waiting on an update since it fell over the weekend.

I thing going forward I will try and do max DV I can in that tier and accept a lower amount if that's the case rather than doing what happened to me now.

Still hoping for a positive outcome but lets see what happens. I'll keep everyone updated.

[Blake050]

Originally Posted by towerymt

Quoting myself here (below), but return shipping will consider total declared value, so check the ranges and see where your order falls. You may be able to increase declared value without impacting your return shipping cost. It's free insurance coverage, so use it.

This is good info. Thanks for sharing.

[Stack]

UPDATE - So after doing their investigation over a period of about 10 Business days, they were able to locate my card and I just got it in hand. Happy with the outcome but not with the stress of knowing i might be losing a card. They did give me a grading voucher as well. But hopefully these things get cleaned up.

[atk825]

Originally Posted by Stack

UPDATE - So after doing their investigation over a period of about 10 Business days, they were able to locate my card and I just got it in hand. Happy with the outcome but not with the stress of knowing i might be losing a card. They did give me a grading voucher as well. But hopefully these things get cleaned up.

Well that's certainly a great outcome. Congrats!