All I want to do is talk about COMC

[mnvikingstwins]

Originally Posted by fungi2510

I will preface this by saying: This 2FA is the dumbest thing that COMC has ever done, BUT grown adults who do not know how to get and receive a code and blame the email system is beyond me. The email is either there or it is in a junk folder. They are coming through. I am getting mine in seconds. Every time. I hope that COMC ditches this silliness immediately, but come on people. You gotta be quicker than this.

It's more annoying from phone than browser since my email app likes to take 10-15 minutes to sync new messages

[mc1]

Any opinions on overall site speed? It seems to be faster than before. Since the app went live it would crawl sometimes and hang when changing prices, etc.

[Crosby 87]

Originally Posted by smanzari

Changed my entire inventory to $0.01/ea, requesting a payout and closing my account - 2FA is the stupidest idea ever for what COMC is and I'm not dealing with it going forward

User Id?

[anusinha]

yeah, this email 2fa is dumb

[Saraste]

And you think our site sales have been down recently. This is going to make them tank even further.

[HoustonWeHave]

Jeff R, Oct 17, 2023, 09:47 PDT:
We appreciate your feedback regarding this recent change. We apologize for any frustration this has caused.

Security is of the utmost importance to us; and in order to minimize risk to our user accounts, we added Multi-Factor Authentication as way to better protect our customers.

We appreciate your cooperation and understanding.

Thank you,

Jeff R
COMC Customer Service Manager


Sent them a quick email to say email verification Every Time was a horrible idea.
Above was the very quick response. Almost like a form letter for the complaints they must have been getting.

Unfortunately, the big brains at COMC think this new policy is a good idea and might be here to stay for a while.

CAPTCHA was bad but this new 'security system' is way worse.

[smanzari]

Originally Posted by Crosby 87

User Id?

All were gone in less than 3 mins, some people got some stealz

[fungi2510]

The big users have a meeting with the higher ups tomorrow. I am sure that we will impress on them that this move is not good for the site. I know the standard response is what they are giving now, but after we spend some time talking to them that it will change.

[mogwai316]

All they really need to do is make it an option that is turned off by default but people can opt into if they want the extra "security". Having it turned on by default like this, in such an annoying manner, with no warning or previous discussion, is actively going to drive away their customers.

[boxbuster7]

Originally Posted by smanzari

Changed my entire inventory to $0.01/ea, requesting a payout and closing my account - 2FA is the stupidest idea ever for what COMC is and I'm not dealing with it going forward

first world problems

[bbogan99]

Originally Posted by mogwai316

All they really need to do is make it an option that is turned off by default but people can opt into if they want the extra "security". Having it turned on by default like this, in such an annoying manner, with no warning or previous discussion, is actively going to drive away their customers.

A "recognize this device for ..x.. days" option would fix the whole stupid thing.

[duwal]

Originally Posted by bbogan99

A "recognize this device for ..x.. days" option would fix the whole stupid thing.

yes it can be frustrating like today where I signed in to both COMC and my email account, but it still has the 20 minutes inactivity mark where it automatically logs you out

[OscarsCards]

When you think it can't get worse they come up with this

Do they understand that the site looks kinda outdated? They should come up with something useful for a change.

[mc1]

Originally Posted by OscarsCards

When you think it can't get worse they come up with this

Do they understand that the site looks kinda outdated? They should come up with something useful for a change.

Come on, this is seriously the last thing they should be worried about.

[fungi2510]

Originally Posted by mc1

Come on, this is seriously the last thing they should be worried about.

He is from Latvia. Everything is super updated there.

[UCCF]

Originally Posted by bbogan99

A "recognize this device for ..x.. days" option would fix the whole stupid thing.

Right. I mean, banks and brokerage accounts let you "remember this computer?". I think COMC can do the same.

There has to be some combination of not requiring 2FA every time and not logging you out if you look away for 20 minutes. As sellers, we want it to be as easy as possible for casual buyers to come to the site and go shopping. As it stands now, this is much more annoying than eBay if you just want to buy some cards, and that's bad.

[pjrussell]

Originally Posted by mc1

Any opinions on overall site speed? It seems to be faster than before. Since the app went live it would crawl sometimes and hang when changing prices, etc.

I only had to verify once and since then getting in has been a breeze plus the site seems to be running faster. Maybe it's limiting the amount of useless log ins, idk. I've even sold a handful of cards and my port sucks right now.

[anusinha]

Originally Posted by UCCF

Right. I mean, banks and brokerage accounts let you "remember this computer?". I think COMC can do the same.

There has to be some combination of not requiring 2FA every time and not logging you out if you look away for 20 minutes. As sellers, we want it to be as easy as possible for casual buyers to come to the site and go shopping. As it stands now, this is much more annoying than eBay if you just want to buy some cards, and that's bad.

this x1000. too much annoyance to just log in, drives customers away

[rohara99]

I thought my computer or account was flagged and requiring the 2 factor authorizations. Huge pain in the ass.

[checkoutmydeals]

Shipping Update:

I requested a shipment of 100 cards by cheapest method on September 1.

The original shipping date was supposed to be 9/25, but was pushed back to October 11.

The package actually did ship on October 5, and would have been delivered October 7, but I was unavailable at that time.

I received the package today. Everything looks swell. It was securely packed and I didn't notice any undisclosed problems.

[newcokeandtaco]

Shipment request of ~60ish items (mix of raw and graded).
Service: Economy
Date Requested: 9/18/2023
Estimated Ship Date: 10/11/2023
Actual Ship Date: 10/17/2023

[justrun7]

I do not like this new sign in process at all. I wonder if this is a way of diverting people to the app without saying it.

[bbogan99]

Originally Posted by justrun7

I do not like this new sign in process at all. I wonder if this is a way of diverting people to the app without saying it.

That seems possible. I've been logged on in the background on my laptop all afternoon; it hasn't kicked me off once or made me re-verify. Phone (site, not the app) is still kicking me off and making me log back in and play the 2FA game. If it isn't your explanation, their IT department may be run by squirrels.

[ironfireman]

Originally Posted by smanzari

All were gone in less than 3 mins, some people got some stealz

Seemed a bit rash. Did you really just liquidate 6.5 million cards for pennies?

[Dalston]

Originally Posted by bbogan99

That seems possible. I've been logged on in the background on my laptop all afternoon; it hasn't kicked me off once or made me re-verify. Phone (site, not the app) is still kicking me off and making me log back in and play the 2FA game. If it isn't your explanation, their IT department may be run by squirrels.

Hey - don't be unfair to squirrels.