No refund and No card. What should i've done?

[jcmel323]

A graded card was never received but the tracking says delivered.
Waited a few more days just in case it arrives but nothing.

Opened a case but lost:
"We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address.
After reviewing all the details of this case, we determined that you won't receive a refund"

Has this happened to you? Are you able to receive the refund? I thought i was going to receive the money back. What should i've done differently?

[JeffG1954]

Contact the postmaster at your local post office....explain it to them and they should be able to track exactly where the card was delivered using GPS.

[shrevecity]

Why would you think you would be refunded when it shows delivered? The seller did their part and in no way should have been forced to refund. All you can do is what was stated above.

[sthoemke]

Mailed to Puerto Rico? What delivery service?

[DynaEtch]

As mentioned it’s a local delivery issue. So it’s best to get in contact with local post office responsible for delivery (if USPS) and/or carrier, and see if they have any more info.

Possible delivery to wrong address like a neighbor. Possible if it was a communal lockbox mailbox it was put into a different box by mistake. Possible it may eventually show if a neighbor drops it off. Lots of possibilities. A seller on eBay will win such a case (how would eBay know a buyer is being honest or not…they have the tracking that simply says delivered to go off of)

[shrevecity]

Originally Posted by sthoemke

Mailed to Puerto Rico? What delivery service?

Being a graded card it should not have been anything but priority or ground advantage. I'd ese the seller could have refunded and filed a claim.

While the others are insured since they show delivered the odds the usps would pay that are very slim. They do have the option but the best chance would be for ebay to have paid it but they are under no obligation to do that and the seller definitely should not be forced to.

[jcmel323]

Originally Posted by sthoemke

Mailed to Puerto Rico? What delivery service?

No. It was shipped to NJ.
Ground advantage with the tracking

[shrevecity]

Originally Posted by jcmel323

No. It was shipped to NJ.
Ground advantage with the tracking

Was that the address you had it shipped to?

[LondonGames]

Originally Posted by jcmel323

A graded card was never received but the tracking says delivered.
Waited a few more days just in case it arrives but nothing.

Opened a case but lost:
"We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address.
After reviewing all the details of this case, we determined that you won't receive a refund"

Has this happened to you? Are you able to receive the refund? I thought i was going to receive the money back. What should i've done differently?

You're joking right?

You think you can just claim a card wasn't received any time you want and receive a refund?

Scary if you can't put yourself in the shoes on the other side of things here....

The only thing you should've even tried to do is figure out why the package shows as delivered and find out where it is. I would block you sooo fast. This is a major red flag.

[jcmel323]

Originally Posted by shrevecity

Was that the address you had it shipped to?

Yes.........

[shrevecity]

Originally Posted by jcmel323

Yes.........

Then sorry you are SOL. The sellers responsibility is to get the item to you. He met that burden once the item showed delivered. Ebay is not just going to issue a refund when it shows delivered either. They will on some occasions but they are in no way obligated to do so.

Had it gotten shipped to that address and it was not the address you provided then you would have a case.

[Univibes]

Originally Posted by jcmel323

A graded card was never received but the tracking says delivered.
Waited a few more days just in case it arrives but nothing.

Opened a case but lost:
"We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address.
After reviewing all the details of this case, we determined that you won't receive a refund"

Has this happened to you? Are you able to receive the refund? I thought i was going to receive the money back. What should i've done differently?

Initiate a chargeback through your form of payment. If you truly didn’t receive the package then it was mis delivered or stolen. Either way, it wasn’t received.

Has this ever happened previously?

I have had around 10 mis deliveries to my PO Box which were ALL recovered and properly delivered once the Postmaster got involved. One time the Postmaster reversed a “Delivered” scan back to “Out for Delivery”.

On another occasion I had a package delivered to the wrong PO Box in the wrong city 45 miles away and my PO Box number didn’t even exist in that cities PO. Package was recovered by driving to that PO and have them search until it was found.

[DynaEtch]

Originally Posted by Univibes

Initiate a chargeback through your form of payment. If you truly didn’t receive the package then it was mis delivered or stolen. Either way, it wasn’t received.

This I disagree with. There have been multiple suggestions in here pointing out it is a local post office delivery issue, and that's where efforts should be made to inquire into the package, and OP hasnt responded about what he did regarding any of that (so nothing I guess?).....and the suggestion is OP should file a chargeback? Why is it going to NJ when username location is Puerto Rico...was it a reshipper in NJ? Is that why there has been no info from the local post office responsible for delivery? If it was shipped directly to OP...what has the post office/supervisor said about this?

Regardless...pretty sure filing a chargeback could cause some major issues with ebay and is a no-no in their view. In a case like this....sure OP could have not received the item....but how exactly is that proven?

[jamcas997]

Originally Posted by Univibes

Initiate a chargeback through your form of payment. If you truly didn’t receive the package then it was mis delivered or stolen. Either way, it wasn’t received.

Has this ever happened previously?

I have had around 10 mis deliveries to my PO Box which were ALL recovered and properly delivered once the Postmaster got involved. One time the Postmaster reversed a “Delivered” scan back to “Out for Delivery”.

On another occasion I had a package delivered to the wrong PO Box in the wrong city 45 miles away and my PO Box number didn’t even exist in that cities PO. Package was recovered by driving to that PO and have them search until it was found.

Wow so you are suggesting a charge back which may impact the seller who did their part. That's pretty low. Buyer needs to get their USPS Postmaster involved and Postal Inspectors for possible theft with a carrier possible involved.

[shrevecity]

Originally Posted by Univibes

Initiate a chargeback through your form of payment. If you truly didn’t receive the package then it was mis delivered or stolen. Either way, it wasn’t received.

Has this ever happened previously?

I have had around 10 mis deliveries to my PO Box which were ALL recovered and properly delivered once the Postmaster got involved. One time the Postmaster reversed a “Delivered” scan back to “Out for Delivery”.

On another occasion I had a package delivered to the wrong PO Box in the wrong city 45 miles away and my PO Box number didn’t even exist in that cities PO. Package was recovered by driving to that PO and have them search until it was found.

Wow really suggesting a chatgeback that would impact the seller. That's pathetic. The seller did nothing wrong here.

I also wonder why the shipping address was New Jersey when the OP shows Puerto Rico. If he was using a reshipper then his protection is voided. And furthers why a chargeback would not be good. How could one prove the reshipper did not mess up?

Also the part about your local Postmaster changing the delivery status I am not sure that would be possible or even legal.if they can. It would be irrelevant to because eBay has already decided in sellers favor. Ebay is not going to change that decision.

[Univibes]

Originally Posted by shrevecity

Wow really suggesting a chatgeback that would impact the seller. That's pathetic. The seller did nothing wrong here.

I also wonder why the shipping address was New Jersey when the OP shows Puerto Rico. If he was using a reshipper then his protection is voided. And furthers why a chargeback would not be good. How could one prove the reshipper did not mess up?

Also the part about your local Postmaster changing the delivery status I am not sure that would be possible or even legal.if they can. It would be irrelevant to because eBay has already decided in sellers favor. Ebay is not going to change that decision.

What’s pathetic is a buyer not receiving merchandise. If the buyer paid and used his address then a chargeback is his last line of defense.

A tracking # isn’t legal proof of delivery. That’s is the purpose of Certified mail.

That said, if he was using some kind of third party routing or some other odd workaround then it falls on the buyer.

[jamcas997]

Originally Posted by Univibes

What’s pathetic is a buyer not receiving merchandise. If the buyer paid and used his address then a chargeback is his last line of defense.

A tracking # isn’t legal proof of delivery. That’s is the purpose of Certified mail.

That said, if he was using some kind of third party routing or some other odd workaround then it falls on the buyer.

So what is your ebay ID for those of us wondering by now? Seems like you may just be the type that claims they didn't get their item and files charge backs, because you can. By EBAY and PayPal rules the seller has done their part and by over whelming majority here the opinion would stand with the seller and the buyer would be wrong to file a charge back.

[shrevecity]

Originally Posted by Univibes

What’s pathetic is a buyer not receiving merchandise. If the buyer paid and used his address then a chargeback is his last line of defense.

A tracking # isn’t legal proof of delivery. That’s is the purpose of Certified mail.

That said, if he was using some kind of third party routing or some other odd workaround then it falls on the buyer.

How do you know the buyer did not get it? Or his resipper did not get it and decided to keep it. Or it was stolen from the mailbox. None of those scenarios should the seller be held liable as you are suggesting

In the game of legal defense the delivery confirmation would be more compelling than than saying I just did not get it. If that were the case anyone could simply say they did not get it screw the tracking. This would be a civil not criminal issue in most cases so all you need is a slightly favorable tilting of the scales to one side and DC tilts it in sellers favor

[thenightman]

Originally Posted by Univibes

What’s pathetic is a buyer not receiving merchandise. If the buyer paid and used his address then a chargeback is his last line of defense.

A tracking # isn’t legal proof of delivery. That’s is the purpose of Certified mail.

That said, if he was using some kind of third party routing or some other odd workaround then it falls on the buyer.

That sounds like an issue with USPS, not the seller.

[Univibes]

Originally Posted by shrevecity

In the game of legal defense the delivery confirmation would be more compelling than than saying I just did not get it. If that were the case anyone could simply say they did not get it screw the tracking.

Certainly plausible that someone could be telling lies. Not sure why they would be posting here after they lost their case. Chargebacks don’t have a large window. We still don’t know all the details either.

And anyone can just say they didn’t receive it…. hence Certified mail. I suspect that’s going to be a big ebay problem in the future.

[Univibes]

Originally Posted by thenightman

That sounds like an issue with USPS, not the seller.

True.

Regardless, if the buyer is legit, he gets his merchandise or he gets his $ back.

[shrevecity]

Originally Posted by Univibes

True.

Regardless, if the buyer is legit, he gets his merchandise or he gets his $ back.

If true why are you trying to blame seller. Realistically ebay would likely end up eating it themselves but it would tie the sellers money up for 45 to 60 days so seller would still be punished

Also the card company will see that tracking they can refuse the chargeback based on that and could cancel his card if they decide its a fraudulent chargeback. Ebay could also ban him if they decide its a fraudulent chargeback

[Univibes]

Originally Posted by shrevecity

This would be a civil not criminal issue in most cases so all you need is a slightly favorable tilting of the scales to one side and DC tilts it in sellers favor

Not necessarily true. Where does ebay state the shipping policy?

Is it disclosed as FOB origin or destination? It’s going to take special circumstances for buyers at the retail level to accept FOB origin terms. It’s not typically done in the US.

[DynaEtch]

Putting aside the fact that a chargeback is not the right thing to do based on punishing a seller/ebay for something that is USPS's problem.....

But just from a total practical perspective, as noted above, you could run into real problems for initiating a chargeback on an item that shows delivered....with ebay, for one, including possible action on the account including ban. Because it is circumventing the 'intra-Ebay' rules, including items scan delivered cannot win INR cases. So who knows what the OP card is....what if it was like $10....is that advisable to risk that by doing a chargeback?

This is why I keep stressing OP needs to try to get more info on why the USPS tracking status does not match up with the physical situation. Chargeback is not justified here imo. Worst comes to worst, it's an unfortunate loss.....and a risk which I take on as a buyer on ebay. The analogous situation for a seller, which is a risk you take on as a seller, is to have an item delivered but not scanned delivered, and tracking just says Awaiting Delivery Scan in perpetuity (most times here buyer probably honest, but you never know). Or simply having a package go lost in the mail that is not insured. It's just a risk that comes with selling, and seller doesnt have that option to 'chargeback' the item/money....they are just out the item/money, unless ebay seller protection somehow steps in.

[shrevecity]

Originally Posted by Univibes

Not necessarily true. Where does ebay state the shipping policy?

Is it disclosed as FOB origin or destination? It’s going to take special circumstances for buyers at the retail level to accept FOB origin terms. It’s not typically done in the US.

It's all in the ebay buyer and seller protection policy. Ebay has already determined the seller met the delivery requirements. Just as dynaetch said there are risks buyers assume when they buy just as there are many more a seller assumes. This is one of the cases where a buyer could be on the wrong end. Most other cases tge seller is on that end.

You also need to keep in mind the tracking shows alot more info than we can see. Tge usps can see the addresses on it how it was paid for who paid for it and a GPS pin indicating where it was scanned as delivered. Tracking is pretty solid evidence in both ways. It could prove seller fraud carrier mishandling orthat it was actually marked delivered at the mailbox