Anyone have experience with Fanatics Auction problems?

[rhigh2390]

It says on my buying page that I lost 3 auctions, but my bid is higher than the sold price. I have screenshots showing as much and their tech team said they would look into it, but was just wondering if anybody has ever had a similar experience and what the outcome was?

[r338]

Fanatics was frozen towards the end of tonight’s auction. My final bids did not get through.

[rhigh2390]

Originally Posted by r338

Fanatics was frozen towards the end of tonight’s auction. My final bids did not get through.

Yes, that's what I experienced as well. I wonder what they'll end up doing.

[r338]

New Fanatics email:

Due to our web and app experiencing a significant overload in traffic tonight and to avoid further issues, we have postponed Extended Bidding for Weekly Auction #149 to 7:00pm PT tomorrow night.

We apologize for inconvenience this has caused. Please reach out to cs@collectfanatics.com if you have any questions.

[rhigh2390]

Originally Posted by r338

New Fanatics email:

Due to our web and app experiencing a significant overload in traffic tonight and to avoid further issues, we have postponed Extended Bidding for Weekly Auction #149 to 7:00pm PT tomorrow night.

We apologize for inconvenience this has caused. Please reach out to cs@collectfanatics.com if you have any questions.

Awesome. Thanks!!

[dengbang]

Thought I actually won some auctions for low prices...thanks Fanatics

[HeyRelaxGuy]

The lots I was watching didn't end low at all and all of them received lots of bids. I won just one item and was happy, but now I see all the listings back up. Thanks a lot, a-holes !!

[mfw13]

It's Fanatics....whatever can go wrong, will.

Yet another example of a company that has expanded way too fast, and doesn't have the operational talent to do half of what they should be doing.

[NYBBFAN]

Originally Posted by mfw13

It's Fanatics....whatever can go wrong, will.

Yet another example of a company that has expanded way too fast, and doesn't have the operational talent to do half of what they should be doing.

I think that they are well-intentioned. In a year or two, I expect most of their problems to be smoothed out. Getting PWCC leadership and shittiness worked out of the system can take awhile.

The Fanatics Collect CEO (it is its own business unit) is smart and willing to listen.

I am generally negative on Fanatics as a whole since they acquired Topps and formed Voltron, but the Collect arm will be ok IMO.

[KhalDrogo]

Originally Posted by NYBBFAN

I think that they are well-intentioned. In a year or two, I expect most of their problems to be smoothed out. Getting PWCC leadership and shittiness worked out of the system can take awhile.

The Fanatics Collect CEO (it is its own business unit) is smart and willing to listen.

I am generally negative on Fanatics as a whole since they acquired Topps and formed Voltron, but the Collect arm will be ok IMO.

Well-intentioned would be hiring a competent IT staff to fix ongoing issues. In the past week I have personally experienced the following.

1. Failed weekly auction.
2. Inability to clear a non-existent app notification on a marketplace item.
3. Inability to view a marketplace offer in the app.

They took the best hobby app and really did some damage to it with the rebrand.

[NYBBFAN]

Companies often move at the speed of customer complaints. Write them an email.

[KhalDrogo]

Originally Posted by NYBBFAN

Companies often move at the speed of customer complaints. Write them an email.

Based on my past interactions with them, it’s not worth the minute it would take. They have no knowledge of their own system and don’t care to help.