How to edit seller ESE lost package shipping claim

sak0309 · 01-26-2025, 01:07 PM

I had a couple ESE sales in November that were never delivered. The buyers filed not-received and I refunded.

Today, I filed the seller shipping protection claim on both but realized I mis-keyed some info. Where do I go to edit my claim? I'm not seeing it in my ebay.

Thanks.

JeffG1954 · 01-26-2025, 01:59 PM

Quote:

Originally Posted by sak0309

I had a couple ESE sales in November that were never delivered. The buyers filed not-received and I refunded.

Today, I filed the seller shipping protection claim on both but realized I mis-keyed some info. Where do I go to edit my claim? I'm not seeing it in my ebay.

Thanks.

In the lower right hand corner of the PIP claim form, there is a link to "Chat With Us"....maybe give that a try. Depending on what you mis-keyed, it might not matter anyway.

sak0309 · 01-26-2025, 02:08 PM

Yeah, I put my name as recipient instead of buyer's name. Maybe it won't matter since all the other info is there (order detail screen shot, buyer's refund request screen shot, etc.). Thanks.

rwperu34 · 01-26-2025, 02:20 PM

Usually they just send it back asking for the corrections.

gregr2 · 01-26-2025, 03:46 PM

Quote:

Originally Posted by sak0309

Yeah, I put my name as recipient instead of buyer's name. Maybe it won't matter since all the other info is there (order detail screen shot, buyer's refund request screen shot, etc.). Thanks.

I’ve done that and it didn’t matter. They still paid the claim.

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sak0309 · 01-26-2025, 03:48 PM

Quote:

Originally Posted by gregr2

I’ve done that and it didn’t matter. They still paid the claim.

Sent from my iPhone using Tapatalk

Good to know. Thanks.

Sent from my Pixel 3a using Tapatalk

nam812 · 01-27-2025, 11:12 AM

If you refunded in November (or even December for that matter), why are you filing for your refund at the end of January?

TreyKD35 · 01-30-2025, 05:57 PM

They'll email you for clarification ... that has happened to me a few times, but specifically with uploading the wrong file or it not be attached properly.

01-26-2025, 01:07 PM	#1
sak0309 Member Join Date: Oct 2013 Posts: 690	How to edit seller ESE lost package shipping claim I had a couple ESE sales in November that were never delivered. The buyers filed not-received and I refunded. Today, I filed the seller shipping protection claim on both but realized I mis-keyed some info. Where do I go to edit my claim? I'm not seeing it in my ebay. Thanks.

01-26-2025, 02:20 PM	#4
rwperu34 Member Join Date: Feb 2017 Location: Tempe, AZ Posts: 8,322	Usually they just send it back asking for the corrections. __________________ Me: Did I win? Gixen: Yes. You won. Now you're broke.

01-27-2025, 11:12 AM	#7
nam812 Member Join Date: Feb 2014 Posts: 941	If you refunded in November (or even December for that matter), why are you filing for your refund at the end of January? __________________ My sportlots inventory - https://www.sportlots.com/dealers/?dealer=nam81267

01-26-2025, 02:08 PM	#3
sak0309 Member Join Date: Oct 2013 Posts: 690	Yeah, I put my name as recipient instead of buyer's name. Maybe it won't matter since all the other info is there (order detail screen shot, buyer's refund request screen shot, etc.). Thanks.

01-30-2025, 05:57 PM	#8
TreyKD35 Member Join Date: Aug 2022 Location: Colorado Posts: 106 coloradosports	They'll email you for clarification ... that has happened to me a few times, but specifically with uploading the wrong file or it not be attached properly.