All I want to do is talk about COMC

[Soxrule111]

Originally Posted by newcokeandtaco

Ugh, Comc is a mess right now. One requirement for the promo was selecting the option while creating the submission. You can confirm this under "Submission Status" and it should say:

High-End Consignment Services - FREE Graded Card Submissions

How long did it take from shipment delivered to showing up? I am at 14 days currently and patiently waiting for anything to show up.

Yup

High-End Consignment Services - FREE Graded Card Submissions

And like 7 days I think. Tracking showed the 14th COMC got it, but It posted like the 23rd

[dlangley2]

Something is pretty messed up with COMC's processing right now. I'm guessing about everyone here has had the experience of a standard submission finishing processing but not being marked as completed until some random time in the future. I recently had an almost 700 card submission that every card had been processed about a week or two but wasn't marked as completed until last night. Unfortunately, while they had processed it at the $0.40/card premier rate, they randomly flipped it over to the $0.50 standard rate when they marked it as completed which evaporated about $70 from my account without a single card being added to my inventory. Emailed them about it this morning, but sounds like not getting assessed the right processing fees is a pretty widespread problem based on the comments I'm seeing here.

[Boo]

Originally Posted by newcokeandtaco

Ugh, Comc is a mess right now. One requirement for the promo was selecting the option while creating the submission. You can confirm this under "Submission Status" and it should say:

High-End Consignment Services - FREE Graded Card Submissions

How long did it take from shipment delivered to showing up? I am at 14 days currently and patiently waiting for anything to show up.

Mine showed up a week after delivery (batch showed up last Monday). Actually had one processed last night, no fee.

[newcokeandtaco]

Originally Posted by Soxrule111

Yup

High-End Consignment Services - FREE Graded Card Submissions

And like 7 days I think. Tracking showed the 14th COMC got it, but It posted like the 23rd

Originally Posted by Boo

Mine showed up a week after delivery (batch showed up last Monday). Actually had one processed last night, no fee.

Thanks for the updates. I am at 14 days today and nothing is showing. I assumed they would be extra busy with the Graded Card Promo. Guess I may need to reach out about it in the next couple of days.

[Chrominator]

Originally Posted by Boo

Mine showed up a week after delivery (batch showed up last Monday). Actually had one processed last night, no fee.

Samesies

[LSUNatChamps]

Originally Posted by newcokeandtaco

Thanks for the updates. I am at 14 days today and nothing is showing. I assumed they would be extra busy with the Graded Card Promo. Guess I may need to reach out about it in the next couple of days.

I'm at 12 days right now so there's no telling when we'll all get scanned in!

[Sonnys88]

Originally Posted by dlangley2

Something is pretty messed up with COMC's processing right now. I'm guessing about everyone here has had the experience of a standard submission finishing processing but not being marked as completed until some random time in the future. I recently had an almost 700 card submission that every card had been processed about a week or two but wasn't marked as completed until last night. Unfortunately, while they had processed it at the $0.40/card premier rate, they randomly flipped it over to the $0.50 standard rate when they marked it as completed which evaporated about $70 from my account without a single card being added to my inventory. Emailed them about it this morning, but sounds like not getting assessed the right processing fees is a pretty widespread problem based on the comments I'm seeing here.

Same happened to me.

Had 4 different submissions re-processed as "Processing Completed" last night. These submissions were already marked "completed" by COMC weeks ago and I received the completed emails at that time.

The "new" processing fees took away over $75 from my balance. I will have to email them to figure out what is going on there.

Not sure what is going on at COMC, but something is definitely wrong with their processing (fees, logging in new submissions, errors in ID'ing cards, etc) as evident by the different posts here.

They need to issue a statement about it to let users know they are aware of issues.

[3rdbase]

Originally Posted by Sonnys88

Same happened to me.

Had 4 different submissions re-processed as "Processing Completed" last night. These submissions were already marked "completed" by COMC weeks ago and I received the completed emails at that time.

The "new" processing fees took away over $75 from my balance. I will have to email them to figure out what is going on there.

Not sure what is going on at COMC, but something is definitely wrong with their processing (fees, logging in new submissions, errors in ID'ing cards, etc) as evident by the different posts here.

They need to issue a statement about it to let users know they are aware of issues.

Ditto.....I was hit with $881 in duplicate fees last night/this morning for 3 submissions....when the 'Submission is Completed" email is sent COMC is also hitting the account for the entire submission amount.

[Saraste]

Originally Posted by dlangley2

Something is pretty messed up with COMC's processing right now. I'm guessing about everyone here has had the experience of a standard submission finishing processing but not being marked as completed until some random time in the future. I recently had an almost 700 card submission that every card had been processed about a week or two but wasn't marked as completed until last night. Unfortunately, while they had processed it at the $0.40/card premier rate, they randomly flipped it over to the $0.50 standard rate when they marked it as completed which evaporated about $70 from my account without a single card being added to my inventory. Emailed them about it this morning, but sounds like not getting assessed the right processing fees is a pretty widespread problem based on the comments I'm seeing here.

That's weird because I just had the exact opposite happen. Last week I had 4 elite cards pop as well as about 40 select cards. They charged me the full amount instead of taking the 20% off like they should have. I figured I would wait a few days as I have been quite busy. This morning I go on to find out they auto-fixed the problems and my account has been credited the 20% difference.

[Chrominator]

I feel it's all good, just backed-up from a great promo.

Give it a couple more weeks and everyone should see progress

Also, it's completely feasible that some of you clicked on the wrong circle when filling out sub. It happens.

And that'll put you to the back of the line (or be charged).

[wizardsleeve12]

Originally Posted by Sonnys88

Same happened to me.

Had 4 different submissions re-processed as "Processing Completed" last night. These submissions were already marked "completed" by COMC weeks ago and I received the completed emails at that time.

The "new" processing fees took away over $75 from my balance. I will have to email them to figure out what is going on there.

Not sure what is going on at COMC, but something is definitely wrong with their processing (fees, logging in new submissions, errors in ID'ing cards, etc) as evident by the different posts here.

They need to issue a statement about it to let users know they are aware of issues.

Same here. Hit with big duplicate fees. Saw about 17 emails this morning about processing completed. Reached out to the CS team.

[yiguiri2002]

It's all over the place. I sent a few cards to their Pre-Grade service that were supposed to pop on the 17th. Still no update on any of them.

[1992UDFootball]

Starting to think COMC only has like 4-5 employees and they focus on certain areas in cycles.

[Sonnys88]

Update from COMC on the submission complete reprocessing:

“ It has come to our attention that, over the last few months, some users incorrectly received multiple stacking discounts on their submissions, while others did not receive discounts on eligible submissions.

These errors stemmed from what had been a highly manual process. It is now being driven by accurate and reliable automation. In addressing these issues, we have retroactively adjusted past submissions. You will see adjustments reflected in your current Store Credit balances. In some cases, users will see their store credit balance increase, while, for others, it will decrease.

You can review credit changes by logging into COMC.com and accessing Store Credit History from your Dashboard.

If you have questions or need additional clarification, please don’t hesitate to contact us. We appreciate your understanding and apologize for any confusion.”

[Soxrule111]

Originally Posted by Sonnys88

Update from COMC on the submission complete reprocessing:

“ It has come to our attention that, over the last few months, some users incorrectly received multiple stacking discounts on their submissions, while others did not receive discounts on eligible submissions.

These errors stemmed from what had been a highly manual process. It is now being driven by accurate and reliable automation. In addressing these issues, we have retroactively adjusted past submissions. You will see adjustments reflected in your current Store Credit balances. In some cases, users will see their store credit balance increase, while, for others, it will decrease.

You can review credit changes by logging into COMC.com and accessing Store Credit History from your Dashboard.

If you have questions or need additional clarification, please don’t hesitate to contact us. We appreciate your understanding and apologize for any confusion.”

I got the same email, was supposed to be given discounts on my last sub or two as well, but I never got. credit but didnt care enough to complain, but Id like to see some corrections and trailing credits

[RustyGreerFan]

Okay, so I'm apparently too dumb to make this image smaller. Good luck.

I had about $125 taken out of my account it appears. I am so confused. So like, they are saying that for a batch of 15 cards that I owe back $22.20 because I was given too much of a discount?

[tdbaseballcards]

My graded card submission that was delivered on the 16th just got logged in today. Due end of August.

[NatsSBR]

Originally Posted by 1992UDFootball

Starting to think COMC only has like 4-5 employees and they focus on certain areas in cycles.

I'm sure they are incredibly understaffed as compared to what would be optimal for the volume of business they do. They are paying very low wages for tech jobs as compared to other companies in their area, and I'm guessing it's the same story in other parts of the company, too. Attracting talent who aren't doing it "for the love of the game" is going to be tough.

[Sonnys88]

Originally Posted by RustyGreerFan

Okay, so I'm apparently too dumb to make this image smaller. Good luck.

I had about $125 taken out of my account it appears. I am so confused. So like, they are saying that for a batch of 15 cards that I owe back $22.20 because I was given too much of a discount?

It is definitely confusing.

I am trying to find a balance sheet page where it shows a running tally of your total balance with each line transaction. I'm not sure if that exists on COMC, but it would definitely help clear up confusion in instances like this where users feel like they are being double charged / over-charged for fees.

The more clear way of rectifying the incorrect charges would be to create a new transaction that said exactly what the transaction was for - something like "You were accidentally given an extra "x" amount of discount on fees for batch (#). This charge is for the "x" amount of incorrect discount given." Or "We accidentally did not discount your fees for batch (#). This credit is for "x" amount to account for the % discount."

Would maybe more time consuming but would clear up a lot of confusion and save COMC from answering a ton of inquiries about it.

[peterose4hof]

Who wants to be the guinea pig and try the new bulk editor?

[ironfireman]

I found a great use for seller JoelsH*tshow. In the past I've made him some offers on a 5 card lot and he either ignores it or more recently, raises the prices and counters. It'll be like 5 cards that he has 7.74 total on and I'll offer $7. He'll raise prices on everything 40-60% and offer the lot for $10+
So basically I got him to raise his prices so I could undercut his now inflated prices with my own stock!

[1992UDFootball]

COMC is absolutely refusing to correct some of my submissions when they are listed completely wrong. Wrong set, description; you name it.

Like I know where the cards came from. I opened the product myself.

[LSUNatChamps]

Originally Posted by 1992UDFootball

COMC is absolutely refusing to correct some of my submissions when they are listed completely wrong. Wrong set, description; you name it.

Like I know where the cards came from. I opened the product myself.

Are they just not responding to correction requests or are they closing the correction request without making your correction? This is one area they've been very speedy for me.

[mjohnatgt]

Originally Posted by 1992UDFootball

COMC is absolutely refusing to correct some of my submissions when they are listed completely wrong. Wrong set, description; you name it.

Like I know where the cards came from. I opened the product myself.

Send an email to RichKlein@comc.com and screen capture them (or paste them into email). He should be able get them verified and corrected.

[Giroux]

Originally Posted by 1992UDFootball

COMC is absolutely refusing to correct some of my submissions when they are listed completely wrong. Wrong set, description; you name it.

Like I know where the cards came from. I opened the product myself.

Had an issue with one of mine recently and it was corrected within a day