Upper Deck Admits Defect, but won't Replace it.

[TKCards]

Ok folks, say what you want, whether you support my stance on this issue or not. I'm not expecting every card to be gem mint, but I do expect quality for what I pay for. To pull one of the biggest rookie autos in the product and it's damaged is frustrating and that small nick affects the value greatly.

To Bosoxfan and jlzinck, thanks for the constructive criticism. Your comments are always welcome.

[Bosoxfan5990]

Yeah, no company is replacing that.

It sucks it came out of the pack that way, but that doesn't warrant a replacement.

[Boo]

Originally Posted by Bosoxfan5990

Yeah, no company is replacing that.

It sucks it came out of the pack that way, but that doesn't warrant a replacement.

Agreed

[TKCards]

Originally Posted by Bosoxfan5990

Yeah, no company is replacing that.

It sucks it came out of the pack that way, but that doesn't warrant a replacement.

I don't agree. I have sent numerous cards back to Panini and even a couple other cards with similar issues to UD with no issues.

That's why I didn't hesitate to send this card back too.

[Bosoxfan5990]

Originally Posted by TKCards

I don't agree. I have sent numerous cards back to Panini and even a couple other cards with similar issues to UD with no issues.

That's why I didn't hesitate to send this card back too.

You would probably be in the minority. That is a minor defect.

I'm not trying to pile on and agree it sucks the card came out of the pack like that, but that's still a NM+ card.

[BostonNut]

‘Tis merely a flesh wound. Not at all worth replacing.

[Breesus85]

Never know how these are handled by the athletes as well being these are on card autos.

[Siberian13]

Originally Posted by TKCards

I recently opened an inner case of 24-25 SP Authentic Hockey. Last box had a Matvei Michkov FW Auto, but the card has a small dent or nick on the bottom edge on the back. (See Picture). So, I got a claim number, sent the card and info to UD for replacement.

Package arrives via FedEx this past Saturday. They returned my damaged card to me with the standard form letter stating that the card does not show factory damage and does not warrant a replacement.

I sent a response via e-amil to UD and this is the response I get:

Thank you for your email, unfortunately we are unable to provide further assistance with this card. The fulfillment center has the final say whether the condition of a card warrants replacement.

Unfortunately, the minor defect on this card did not warrant replacement, hence why this was mailed back.

So they openly admit it's a defective card, but won't replace it?


2024-25 Upper Deck SP Authentic

Seems pretty minor. I can see why they said no.

[jlzinck]

I'm thinking POGS are a better fit for you if you think this needs to be replaced

[LondonGames]

Originally Posted by TKCards

I don't agree. I have sent numerous cards back to Panini and even a couple other cards with similar issues to UD with no issues.

That's why I didn't hesitate to send this card back too.

So you're the one that's creating issues for the rest of the people with actual problems that need resolving.

"Zero issues". Bro, you ARE the issue.

[tonedef2oo8]

You guys still wondering why they won’t replace your cards?
People like this is the reason. Hopefully they shadow banned his name and address as we should do with them here.

[asujbl]

This can’t be a serious post

It’s satire making fun of everyone that wants replacements

I get it

[goodole13]

I don’t think this card warrants replacement at all.

This is another thing that grading has impacted.
Not every card is going to be Gem Mint or Mint.

[TKCards]

Originally Posted by asujbl

This can’t be a serious post

It’s satire making fun of everyone that wants replacements

I get it

Unfortunately, this is what this part of the forum has turned in to. You have members like LondonGames and tonedef that have nothing better to do in their putrid lives than hide behind their keyboards and throw out pathetic comments to stir the pot.

[49ersSF]

Originally Posted by TKCards

Unfortunately, this is what this part of the forum has turned in to. You have members like LondonGames and tonedef that have nothing better to do in their putrid lives than hide behind their keyboards and throw out pathetic comments to stir the pot.

Their comments are pretty valid. There are people out there who have minor/non-issues, such as the one you described in your original post, who inundate card manufacturers with complaints, which in turn makes it tougher for those with valid complaints to be heard.

I don't think the pot is getting stirred. I just think you are not hearing what you want to hear.

[asujbl]

Originally Posted by 49ersSF

Their comments are pretty valid. There are people out there who have minor/non-issues, such as the one you described in your original post, who inundate card manufacturers with complaints, which in turn makes it tougher for those with valid complaints to be heard.

I don't think the pot is getting stirred. I just think you are not hearing what you want to hear.

This is correct

Sending back the card in question is flat out insanity

I’d be embarrassed to put it in the mail… let alone this thread

Sorry OP

[TKCards]

Originally Posted by 49ersSF

I don't think the pot is getting stirred. I just think you are not hearing what you want to hear.

So, are ALL of you saying that if you pulled an $800-$1000 card that was damaged, you wouldn't at least try to get it replaced? This want a case of just mailing the card back. I e-mailed an explanation, along with several pictures of the damage and was told by customer service to mail it in.

Honestly, I didn't have any specific expectation regarding whether some would agree or disagree. If anything, what I did expect, happened. Certain screwballs on here choose to attack the poster, rather than post comments that actually matter. I used to do a lot of buying and trading on these forums, but too many jackasses have ruined the experience.

[corndog]

See it from the manufacturers POV:

Could the tiny nick have been caused by them? possibly

Could the nick have been caused at any point after purchase? likely

Is the "damage" a result of foil stamping, miscut, crimping during packaging or printing? no

The answer that they gave you is correct, IMO.

[LondonGames]

Originally Posted by TKCards

Unfortunately, this is what this part of the forum has turned in to. You have members like LondonGames and tonedef that have nothing better to do in their putrid lives than hide behind their keyboards and throw out pathetic comments to stir the pot.

If you read my comments I am actually generally pretty heartfelt and take time to express what I feel genuinely.

You know nothing about me, but have stated that my life is putrid because of a comment I made regarding about you being the issue?

So I stand by what I said, you are still the issue for what I stated. The same way people who buy overpriced products are an issue with the prices not coming down, you are the issue with people who have actual gripes with companies getting a deaf ear, because they are wasting time with non issues like yours. I have experienced this many times on my end with getting the busy signal at Panini and other companies.

You're honestly only showing your true colors and proving my point further by talking about my "putrid life", as if that makes you seem any bit like a reasonable person who could articulate why what I said didn't have validity.

I'd say good luck getting your cards replaced, but I honestly want to make a plea to you to stop doing it, or stop buying cards. What you're doing isn't right, and isn't fair. If you want 9+ condition cards out of packs, buy them graded. Your card would likely grade within the bounds of Near Mint.

[LondonGames]

Originally Posted by TKCards

So, are ALL of you saying that if you pulled an $800-$1000 card that was damaged, you wouldn't at least try to get it replaced? This want a case of just mailing the card back. I e-mailed an explanation, along with several pictures of the damage and was told by customer service to mail it in.

Honestly, I didn't have any specific expectation regarding whether some would agree or disagree. If anything, what I did expect, happened. Certain screwballs on here choose to attack the poster, rather than post comments that actually matter. I used to do a lot of buying and trading on these forums, but too many jackasses have ruined the experience.

You already had your answer stated to you many times by many posters. We all agree that the damage doesn't warrant sending it back. But you're mostly the "problem" because of this:

Originally Posted by TKCards

I don't agree. I have sent numerous cards back to Panini and even a couple other cards with similar issues to UD with no issues.

That's why I didn't hesitate to send this card back too.

--

You can ask it any way you want going forward, in an attempt to paint the picture however you'd like. But you've gotten your answer. You aren't being fair at all and aren't listening to any of the feedback. At this point it honestly seems like a deep seated issue. You are free to believe you're right and entitled to keep doing what you're doing. Extend the same courtesy to those who disagree with you. I haven't seen a single person troll you or mock you.

[LondonGames]

Originally Posted by asujbl

This is correct

Sending back the card in question is flat out insanity

I’d be embarrassed to put it in the mail… let alone this thread

Sorry OP

Mr PSA 10 what are your thoughts? I say theres a very very strong chance that this card would come back a BGS 9 with the photo being likely the only "damage" on the card.

I'd put just about every dime I've got it on it coming back 8+. Been around a long time. That isn't sub 7.5 edges.

[TKCards]

Originally Posted by corndog

See it from the manufacturers POV:

Could the tiny nick have been caused by them? possibly

Could the nick have been caused at any point after purchase? likely

Is the "damage" a result of foil stamping, miscut, crimping during packaging or printing? no

The answer that they gave you is correct, IMO.

As I stated before, I did e-mail customer service first. They approved the return and gave me a claim number. The rejection came from the fulfillment department. It was later explained that Fulfillment has final say on returns.

[TKCards]

Yes, I was surprised in the feedback here. I honestly thought I was in the right and would get some support, but that didn't happen. OK, I was wrong. If a next time arrives, I'll better assess if its worth trying.

[oldgoldy97]

It doesn’t hurt to ask. Especially with a top card.

[TKCards]

Originally Posted by oldgoldy97

It doesn’t hurt to ask. Especially with a top card.

That was the main reason. It's one of the top 3 rookie autos in the set.