PSA won’t admit they damaged my card — their excuse is comedy

[bonds0128]

https://i.ebayimg.com/images/g/GBwAA...m/s-l1600.webp

https://i.ebayimg.com/images/g/G68AA...X/s-l1600.webp

This is PSA’s own first view scan of my card. The image is perfectly clear — and there’s absolutely nothing showing a crease. Later, they zoomed in, circled a couple of faint streaks in the dark background, and tried to call that “evidence” the crease was already there. They even added the caption “increasing the sharpness makes the creasing far more visible in the darker areas” on the red-circle image. Visible to who? Because to me it looks like they’re circling random shadows in a black background and pretending that’s proof.

And if anything, the horizontal streaks at the bottom of the red circle are far more distinct — if we’re just guessing, those would look more like creases than the faint vertical line they pointed to. For a card that’s worth less than $5 once it’s this badly creased — and with damage this obvious — there’s no way in hell I would’ve ever submitted it for grading. And even if we pretend for a second that I did send it in like that, the idea that PSA can just circle some random lines on this intake scan and call that proof is absolutely preposterous.


https://i.ebayimg.com/images/g/AjIAA...h/s-l1600.webp
https://i.ebayimg.com/images/g/Q4IAA...l/s-l1600.webp

Still not sure what they expect me to see here… no red circles this time? How am I supposed to know what’s wrong without red circles?! Guess I’m just supposed to use my imagination.


Here’s what the card actually looked like when I got it back from them — the crease jumps out from every angle:

https://i.ebayimg.com/images/g/sa0AA...h/s-l1600.webp

https://i.ebayimg.com/images/g/bOcAA...g/s-l1600.webp

https://i.ebayimg.com/images/g/iewAA...j/s-l1600.webp

https://i.ebayimg.com/images/g/ZtEAA...j/s-l1600.webp

https://i.ebayimg.com/images/g/byQAA...y/s-l1600.webp

https://i.ebayimg.com/images/g/eMEAA...y/s-l1600.webp

https://i.ebayimg.com/images/g/czIAA...y/s-l1600.webp


The crease is massive and impossible to miss in person. To suggest this damage was there all along — when their own intake scan shows nothing — is laughable.

[TXRunner]

It almost looks like it got pinched in the slabbing process. I had a card damaged like that. Luckily PSA fessed up to that one.

[RufussCkingston]

Well there is a direct match between what PSA circled on the first scan and the actual crease. So something was going on with the card by the time it got first scanned.

Def not a slabbing thing as that would of course required a regrading and it would have been a near perfect straight crease if it was "pinched" (with half the card sticking out of the slab!

[newcokeandtaco]

Sometimes we focus on the hows and whys of things instead of focusing on a resolution. I hope you come to a reasonable solution with PSA to this unfortunate outcome.

What have you asked from PSA to resolve this?
What has PSA offered to resolve this?

[Cards and 401K]

That sucks big time


Sent from my iPhone using Tapatalk

[WYTMKE]

Where's the original scan of the card that they do when they first get it

[DynaEtch]

Originally Posted by RufussCkingston

Well there is a direct match between what PSA circled on the first scan and the actual crease. So something was going on with the card by the time it got first scanned.

Def not a slabbing thing as that would of course required a regrading and it would have been a near perfect straight crease if it was "pinched" (with half the card sticking out of the slab!

It does look like maybe a faint line there in around the same location, I suppose it would come down to analyzing this with numerical measurement ratios and such.

To be clear, creases often can be barely or totally imperceptible on a scan…vs very obvious in a pic in the reflected light or even another scan on different settings. So I don’t immediately discount things from a scan not showing it, even a large crease like that.

But I’m also not saying OP can’t be right either. *If* the crease really wasn’t there…then I feel for OP and would blame PSA. Everything obviously hinges on whether it was there or not.

A major takeaway for me, regardless of which it is above, is why does PSA use low such quality scans for intake where the ambiguity can cause these very issues. Either do high res scans or even better yet do a picture (or multiple) as well, which often shows crease damage better.

[RufussCkingston]

Originally Posted by DynaEtch

A major takeaway for me, regardless of which it is above, is why does PSA use low such quality scans for intake where the ambiguity can cause these very issues. Either do high res scans or even better yet do a picture (or multiple) as well, which often shows crease damage better.

I'm sure they are using high speed scanners, and the light from the scanning diode is not going to illuminate 3d like issues like a camera at a distance will.

They are not going to take pictures like they do the slabs, how many months more do you want to wait on submissions to come back!

[dribbler]

Originally Posted by RufussCkingston

I'm sure they are using high speed scanners, and the light from the scanning diode is not going to illuminate 3d like issues like a camera at a distance will.

They are not going to take pictures like they do the slabs, how many months more do you want to wait on submissions to come back!

Not true, they only scan graded cards with Super Express or higher. All other services are taken with a camera. Everyone who checks PSA scans regularly knows, they experimented a lot with the light angles over the years. They definitely work with side light, which is why the crease is visible on the slab scan. But they use other light angles on the raw pictures, most probably just front light, which is why the crease isn't so visible there.

[RufussCkingston]

Originally Posted by dribbler

Not true, they only scan graded cards with Super Express or higher. All other services are taken with a camera. Everyone who checks PSA scans regularly knows, they experimented a lot with the light angles over the years. They definitely work with side light, which is why the crease is visible on the slab scan. But they use other light angles on the raw pictures, most probably just front light, which is why the crease isn't so visible there.

What you are talking about would be after the cards are graded, not at intake. I can't imagine they take pics with a camera at intake, as they can't be doing it one by one, it needs to be on some sort of feeder, otherwise it would take insanely long to intake cards. If you recall a lot of first scans look like the cards are all scuffed up, but that is the scanner glass.

[SLGSports]

Frustrating I'm sure... as if you would've sent that card in with heavy creasing. I've had only positive experiences when PSA damaged my cards (which happens far too often). In each case, they've agreed and reimbursed me.

[YeahBuddy]

The crease was there as shown in the pre scan.

My thoughts...

If you truly never had crease at all then something happened before the pre scan.

However the reason I think its more apparent is with a crease already there pressure was applied to the card at the sides and then that is where it wanted to crease since small crease there. So it made it much worse. Do they use any machines to move cards along? idk, but if so maybe thats how or done by human.

[jlzinck]

Where is the "I couldn't possible care less" option

[f2tornado]

It's hard to tell in the initial scans what's there and what's not but it looks like there could be something there. A crease like that would be obvious to an average submitter. That said, I once did miss an obvious crease on the reverse side of a card proving that even frequent flyers can overlook obvious defects. I suppose it's within the realm of possibility the initial handler was a vengeful Robin Ventura fan but I wouldn't bank on it.

[88horsepower]

Originally Posted by jlzinck

Where is the "I couldn't possible care less" option

It's the one where you don't post and move on.

[Gary]

Originally Posted by jlzinck

Where is the "I couldn't possible care less" option

Finally a PSA employee weighs in.