New BGS turnaround time tracker

[ItCouldBe]

Base Order (45+ Business Days)
8 Cards

Shipped: 9/8
Delivered: 9/10
Ordered Received Email: None
Card Charged: 10/1
Order Invoiced Email: 10/1
Verification complete Email: 11/4
Grading complete email:
Shipped Email:
Received:

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BSG: 11/04/2025 - Messed up reporting this date last email
Order Received Email: 11/05/2025 - The turnaround time starts tomorrow

[squigmon]

BGS Order Standard 20-25 Business Days
Number of Cards - 1

Shipped - 9/22/25
Delivered - 9/24/25
Order Received Email - 9/25/25
Invoiced Email: 10/3/25
Verification Complete Email - 10/14/25
Grading complete email - 10/29/25
**Shipped 11/5/25 (No email)

Haven't gotten shipped email yet and page still shows its on "Labels" Seems like orders are usually shipped pretty quick after grading complete, so wondering if this is normal.

- Update, it was shipped today, just didn't get email for it**

Overall, process has been pretty good, no big issues.

[mredsox89]

Originally Posted by baseballguy350

My saga from the past couple of pages continues. On Friday I used the callback option and never got a call. Yesterday in the office I decided that I would wait on hold for as long as necessary and my call was never picked up. Today I had some time to sit and wait it out and I called right at 11 AM when the call center open. I stayed on hold for three minutes and somebody actually picked up. The representative said there is absolutely zero reason why my item should still be in the label stage and she had to go look for it.


She stated that it appears as if I had some open tickets for my job ID. I told her that I had sent approximately seven or eight emails and none have been responded to yet. She apologized and sent an email after hanging up saying that she would personally be looking into it.

I just received this email:


Hello XXXX,

We spoke on the phone today. As stated, I'll be going to look for your order very soon. Please allow me a few days to get eyes on it for you.

I'm very sorry for the delay but thank you for your patience.

Thanks,
XXXX
Customer Service Representative

What on earth are you even supposed to do at this point? Order from back in March and you don't have it in hand in November? They have to have lost it and are just ignoring you, right?

[BoSoxFan1999]

Originally Posted by mredsox89

What on earth are you even supposed to do at this point? Order from back in March and you don't have it in hand in November? They have to have lost it and are just ignoring you, right?

Sounds like a social media campaign to highlight Beckett's incompetence might be needed. Yeah, sure, you can grade a 4/5-figure card for just $50, but you might never get it back!

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BSG: 11/04/2025
Order Received Email: 11/05/2025
Order Invoiced Email: 11/06/2025 card not charged

[DKsportscardsWI]

Originally Posted by DKsportscardsWI

Standard Order (20-25 Business Days)
5 Cards

Shipped: 9/24
Delivered: 9/29 (attempted 9/27 but no package acceptance on weekends)
Ordered Received Email: None
Card Charged: 10/8
Order Invoiced Email: 10/8
Verification complete Email: 10/22
Grading complete email: 10/31
Shipped Email:
Received:

Still haven't received a email confirming this shipped. I'm hoping it's like another poster where it was shipped without an email.

[jrinne17]

Originally Posted by jrinne17

Just checked my status this morning and it has been assigned a job ID#, good to know it is now in line to be graded. I don't expect it to move out of that for some time but if it does, I will certainly post about it.

My grades popped today so now they are in the label process.

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BGS: 11/04/2025
Order Received Email: 11/05/2025
Order Invoiced Email: 11/06/2025
Card charged 11/07/2025

This seems to be going very fast for a Base order to get to this point. Hopefully this means they got more workers in to deal with increase volume.

[swerve]

Sending off my first BGS order in more than a decade. I'd rather these cards be in PSA cases but I'm tired of their games so, we'll see.

[baseballguy350]

Originally Posted by baseballguy350

My saga from the past couple of pages continues. On Friday I used the callback option and never got a call. Yesterday in the office I decided that I would wait on hold for as long as necessary and my call was never picked up. Today I had some time to sit and wait it out and I called right at 11 AM when the call center open. I stayed on hold for three minutes and somebody actually picked up. The representative said there is absolutely zero reason why my item should still be in the label stage and she had to go look for it.


She stated that it appears as if I had some open tickets for my job ID. I told her that I had sent approximately seven or eight emails and none have been responded to yet. She apologized and sent an email after hanging up saying that she would personally be looking into it.

I just received this email:


Hello XXXX,

We spoke on the phone today. As stated, I'll be going to look for your order very soon. Please allow me a few days to get eyes on it for you.

I'm very sorry for the delay but thank you for your patience.

Thanks,
XXXX
Customer Service Representative

Long shot as my wait continues. Does anyone have a contact at Beckett?

[DKsportscardsWI]

Standard Order (20-25 Business Days)
5 Cards

Shipped: 9/24
Delivered: 9/29 (attempted 9/27 but no package acceptance on weekends)
Ordered Received Email: None
Card Charged: 10/8
Order Invoiced Email: 10/8
Verification complete Email: 10/22
Grading complete email: 10/31
Shipped Email: No email
Received: 11/10

[KPOD]

Apparently they were hacked, so that may be resulting in additional slowdowns.

https://www.elitefourum.com/t/becket...anything/59110

[parsons130]

Originally Posted by DKsportscardsWI

Standard Order (20-25 Business Days)
5 Cards

Shipped: 9/24
Delivered: 9/29 (attempted 9/27 but no package acceptance on weekends)
Ordered Received Email: None
Card Charged: 10/8
Order Invoiced Email: 10/8
Verification complete Email: 10/22
Grading complete email: 10/31
Shipped Email: No email
Received: 11/10

Were you able to see your grades on the "grading complete" email? Or was it after the "labels" step was complete?

[jrinne17]

Originally Posted by parsons130

Were you able to see your grades on the "grading complete" email? Or was it after the "labels" step was complete?

Once it says "grading complete" you should be able to see your grades.

[parsons130]

Originally Posted by jrinne17

Once it says "grading complete" you should be able to see your grades.

I would assume seeing all 0.0 means I am screwed lol

[jrinne17]

Originally Posted by parsons130

I would assume seeing all 0.0 means I am screwed lol

Was a serial number assigned to it? Are you able to view the pop report under actions?

[parsons130]

Originally Posted by jrinne17

Was a serial number assigned to it? Are you able to view the pop report under actions?

Yeah it shows the auto grade and everything else is 0.0

I got the email that grading was complete and that it is in the "label" stage

[jrinne17]

Originally Posted by parsons130

Yeah it shows the auto grade and everything else is 0.0

I got the email that grading was complete and that it is in the "label" stage

Not sure what to make of that. Does Beckett just authenticate cards?

[swerve]

Originally Posted by swerve

Sending off my first BGS order in more than a decade. I'd rather these cards be in PSA cases but I'm tired of their games so, we'll see.

Cards delivered yesterday. Received confirmation today, clock starts on Monday.

[Kryten22]

Originally Posted by parsons130

Yeah it shows the auto grade and everything else is 0.0

I got the email that grading was complete and that it is in the "label" stage

If this was a BAS order and you didn’t pay for card/auto grade I can see that. If this just entered labels stage I can see that as well it sometimes takes a bit for the grades to populate.

[Kryten22]

BGS Order Standard 20 to 25 Business Days
Number of cards 1

Shipped with Fed Ex: 11/15/2025

[RKH916]

Still got a 32 card order in process that I was waiting to finish but sent a new one off anyway. Nothing huge but want them back ASAP


From Australia
Express 7-10 Business Days
3 cards

Order confirmed 11/16/25
Shipped 11/16/25

[Kryten22]

BGS Standard order 20 to 25 Business Days 6 cards

Shipped with Fed Ex: 06/21/25
Delivered per Fed Ex: 06/26/25
Order received email: 06/27/25 Turnaround Time starts 06/30/2025
Order Invoice Email/Card Charged: 07/08/25
Order Verification Email: 07/10/2025
Grading complete email: 10/08/2025
Shipped Email from FedEx: 10/10/25
Arrived: 10/12/2025 5 cards

1 card switched to BAS
Grading completed email: 11/17/2025

[baseballguy350]

Originally Posted by baseballguy350

Long shot as my wait continues. Does anyone have a contact at Beckett?

Hoping for someone here.

Phone calls, emails, twitter support - all have been ignored so far.