200% Redemption Replacement

[Bob Ross]

Originally Posted by dunquixote1

Hey guys, I’m wondering if any of you have had experience in Topps 200% redemption substitution for redemptions greater than six months old.

I took advantage of this for the first time and feel like I’ve been significantly under compensated.

My substitution: 2x 2023 Ginter De Niro Black Frames Autos /25.
- Only remotely similar comp is a Red Ink sale of $2,500 in October 2025.

What I’m receiving (Topps already shipped the cards and they didn’t contact me - I can see them when I login and check my redemptions):
2013 Ginter Pele Auto (currently one available for $1,300 OBO on eBay)
2013 Ginter AXL Rose Auto (last sold was $1,800 in PSA 9 in October 2025)

Am I overreacting by going back to Topps and saying this doesn’t live up to the 200% replacement policy?

I feel the De Niro’s are worth $1,500 CONSERVATIVELY each given the comp. So each one should be at least $3k in 200%. So a total of $6k (again, conservatively).

But I’m receiving a total of $3k in substitutions IMO.

Look, I’m not looking to milk every penny. But it’s their policy and I don’t feel like they’re holding up to that.

What are your thoughts? Am I right to push back on this? And has anyone had any experience with this policy?

Relentlessly push them about this. Unacceptable. Typical Fanatics buffoonery.

[kaisersoze]

Originally Posted by BlowoutBuzz

I'd take Axl and Pele any day. Rose will probably never do another auto deal with them (he was a pain and it involved reprinting the cards more than once) and Pele ain't signing.

i was thinking the axl has to be really valuable. i'd at least try to get two to replace the two deniros

[dunquixote1]

Originally Posted by BlowoutBuzz

I'd take Axl and Pele any day. Rose will probably never do another auto deal with them (he was a pain and it involved reprinting the cards more than once) and Pele ain't signing.

I agree. But that’s not really the point. A Mercedes is sweet. But if someone owes me a Ferrari I’m not accepting a Mercedes instead.

[Chrominator]

Talk about 1st world problems.

GL, OP. I hope you find solace somehow.

[dunquixote1]

Originally Posted by Chrominator

Talk about 1st world problems.

GL, OP. I hope you find solace somehow.

I can’t disagree. Collecting cards in general is definitely a first world problem ‘thing’.

You also have a COMC that links to multiple hundred dollar cards…so yeah first world stuff, eh?

I understand the ‘petty’ perspective. But I’m not dealing with a kid at a card show. I’m dealing with a company that is charging $900 for a box of chrome flagship basketball cards…so as a consumer of their products I think people getting a proper reconciliation is reasonable.

[Chrominator]

Originally Posted by dunquixote1

I can’t disagree. Collecting cards in general is definitely a first world problem ‘thing’.

You also have a COMC that links to multiple hundred dollar cards…so yeah first world stuff, eh?

I understand the ‘petty’ perspective. But I’m not dealing with a kid at a card show. I’m dealing with a company that is charging $900 for a box of chrome flagship basketball cards…so as a consumer of their products I think people getting a proper reconciliation is reasonable.

I wasn't being snarky... sorry if it came off that way.

[dunquixote1]

Originally Posted by Chrominator

I wasn't being snarky... sorry if it came off that way.

All good. I misinterpreted that you felt I was being petty.

[jlzinck]

El Oh El....Like Topps cares a LICK about "comps"

[mgsenny]

Originally Posted by Chris P

I had no idea this existed. How does it work exactly? I have a Randy Orton auto I've been waiting for since Chrome released and I think I'd be interested in doing this as it's been past 6 months

I literally just did this. I have a Randy Orton Chrome /50 auto. They got back to me today offering me $400 in value which I feel is fair. The last 2 of these sold for $210 over the last 2 weeks or so. My choice of $400 in site credit, cards+sealed product, or a combination of the two. For cards+sealed product, no idea what they'd send but they asked for players and sports I liked.

[StlBen]

Did this recently and the cards they replaced with IMO were way above 200% value.
Had 3 Ginter X Metro Boomin autos.
Received:
JJ Wetherholt Bowman 1st Auto
JJ Wetherholt Bowman 1st Auto /100 Sparkle
Albert Pujols Auto /25 Orange Oh Snap

[Badgers0821]

Originally Posted by BoSoxFan1999

Is there any event where my redeemed card might be substituted for a different card?

Yes, Topps offers two options for voluntary substitutions as follows:

• Voluntary Substitutions After 15 weeks. If the completed card is not available in 15 weeks and you have not previously received a substitution for this card, you may request a substitution which will be equal to current market value of the redeemed card as determined by Topps.

• Voluntary Substitutions After 6 Months. If a completed card is not available and you have not previously received a substitution for this card after 6 months, then you may request a substitution and Topps will provide substitute card(s) or Topps.com credit valued at 200% of current market value of the redeemed card as determined by Topps.

Please note that Topps reserves the right in its discretion to deny a substitution request at any time based on the status of your redemption card due to you. This includes substitution requests made through the consumer’s redemption account on Topps.com, which may be reversed. For example, Topps may deny your substitution request because Topps believes your completed card may be available soon such that your substitution is no longer necessary. In addition, Topps maintains the right in its discretion to substitute new card(s) if the card you are submitting the redemption for cannot be completed and Topps determines it is to be “uncirculated”.

https://www.topps.com/pages/topps-re...ection-program

To me, this reads you can either get substitute cards (most likely of equal value) OR 200% of value in store credit.

[mgsenny]

Originally Posted by Badgers0821

To me, this reads you can either get substitute cards (most likely of equal value) OR 200% of value in store credit.

It's not that. This is the exact email I received:

We are reaching out regarding your request for a substitution for the Topps redemption of 2025 Topps Chrome Main Event Autograph Gold Refractor Parallel - Randy Orton. We want to thank you for being a loyal Topps Collector and for your patience during this lengthy process. We would like to offer you one of the following options:

Topps.com Store Credit – Receive $400.00 store credit applied directly to your Topps.com account, which can be used toward any available product.

Substitution Option – Receive a substitute card(s) and/or sealed product of $400.00 current market value. Substitutions are based on market value and available inventory. If you choose this option, feel free to share your preferred team or player — we’ll do our best to accommodate, though availability can’t be guaranteed.

Combination Option – A mix of store credit and a substitution, totaling $400.00 current market value.

[dunquixote1]

Well, I’ll give it to Topps. They communicated quickly and clearly - including thorough responses. Do I agree 100% with their determination? No. But I think it’s fair enough.

Topps comped the De Niro at $900 based of redemption sales back in 2023. So at 200% it’s $1,800 each. They won’t use the red ink as a comp because of the drastic fall off between red ink values and black frame values. They provided examples which I couldn’t argue against.

Bottom line, Topps agreed I was under compensated but not to the extent I felt I was. They are also sending me a 2018 Chris Evans auto in addition to the Axl Rose and Pele. They gave me the option of the card or $800 in credit. Honestly, as a Ginter collector, that card is a Unicorn. So I think the three cards is fair. Either way, I hope this is at least a lesson to others. That if you don’t feel you’re compensated correctly you should at least inquire thoughtfully without guns blazing. It lead to an additional $800-$1,000 in compensation which was definitely made things more fair.

[BoSoxFan1999]

Originally Posted by dunquixote1

Bottom line, Topps agreed I was under compensated but not to the extent I felt I was. They are also sending me a 2018 Chris Evans auto in addition to the Axl Rose and Pele. They gave me the option of the card or $800 in credit. Honestly, as a Ginter collector, that card is a Unicorn. So I think the three cards is fair. Either way, I hope this is at least a lesson to others. That if you don’t feel you’re compensated correctly you should at least inquire thoughtfully without guns blazing. It lead to an additional $800-$1,000 in compensation which was definitely made things more fair.

Damn, that is a sweet outcome, even if the valuations of your De Niro's didn't end up what you thought they should be. The Chris Evans card is an awesome addition. If you decide to sell it, I'd definitely be interested.

I've always looked for the Chris Hemsworth A+G auto, but that one is a true unicorn and I don't think it actually exists.

[jrutledge]

Thats a huge card to fill that gap. It’s great to hear they got back with you so quickly and took care of you. It really seems like they’ve made excellent strides in the last year or so when it comes to redemption handling.


Sent from my iPhone using Tapatalk

[Bosoxfan5990]

Originally Posted by dunquixote1

Well, I’ll give it to Topps. They communicated quickly and clearly - including thorough responses. Do I agree 100% with their determination? No. But I think it’s fair enough.

Topps comped the De Niro at $900 based of redemption sales back in 2023. So at 200% it’s $1,800 each. They won’t use the red ink as a comp because of the drastic fall off between red ink values and black frame values. They provided examples which I couldn’t argue against.

Bottom line, Topps agreed I was under compensated but not to the extent I felt I was. They are also sending me a 2018 Chris Evans auto in addition to the Axl Rose and Pele. They gave me the option of the card or $800 in credit. Honestly, as a Ginter collector, that card is a Unicorn. So I think the three cards is fair. Either way, I hope this is at least a lesson to others. That if you don’t feel you’re compensated correctly you should at least inquire thoughtfully without guns blazing. It lead to an additional $800-$1,000 in compensation which was definitely made things more fair.

Shout it out for those in the back.

Folks are going to be more willing to help out when you're thoughtful, but firm, instead of accusatory and combative to start.

[MiamiMarlinsFan]

Originally Posted by dunquixote1

Well, I’ll give it to Topps. They communicated quickly and clearly - including thorough responses. Do I agree 100% with their determination? No. But I think it’s fair enough.

Topps comped the De Niro at $900 based of redemption sales back in 2023. So at 200% it’s $1,800 each. They won’t use the red ink as a comp because of the drastic fall off between red ink values and black frame values. They provided examples which I couldn’t argue against.

Bottom line, Topps agreed I was under compensated but not to the extent I felt I was. They are also sending me a 2018 Chris Evans auto in addition to the Axl Rose and Pele. They gave me the option of the card or $800 in credit. Honestly, as a Ginter collector, that card is a Unicorn. So I think the three cards is fair. Either way, I hope this is at least a lesson to others. That if you don’t feel you’re compensated correctly you should at least inquire thoughtfully without guns blazing. It lead to an additional $800-$1,000 in compensation which was definitely made things more fair.

See? No harm in asking them and finding out. Congrats on the Evans card!

[BlowoutBuzz]

Originally Posted by seablaster

Is this a common occurrence? I would've thought that once those cards are printed, if they get signed or not, that's it...

He or his people approved how the cards looked/what said ... but then when they arrived he didn't like them and wouldn't sign them until they changed stuff.

The insert set in Topps Archives has different design tweaks than the others only on his cards. And his Ginter card is all black ... and signed in blue atop that. A messy situation.

[Zoop]

I have a $1000+ redemption I'm tired of waiting on and I'm interested in this 200% replacement value in this instance, but I'm wondering if I'd have any say whatsoever in replacements? Calling is better than e-mailing, I presume?

[dunquixote1]

Originally Posted by Zoop

I have a $1000+ redemption I'm tired of waiting on and I'm interested in this 200% replacement value in this instance, but I'm wondering if I'd have any say whatsoever in replacements? Calling is better than e-mailing, I presume?

I did mine through the chat. It was actually a decent experience outside of having to reach back out. Via the chat they’ll open the case and document what you want. I told them (because the value) I wanted Ohtani, Judge, Messi, or similar Ginter cards to the ones I was replacing. I thought they were going to reach out, but ultimately they provided what I asked for.

[StlBen]

Yeah on mine they said they don't reach out guarantee specific players/cards. But what they sent was right on the nose with the players/team I told them I collect.

[bub838]

Originally Posted by dunquixote1

Well, I’ll give it to Topps. They communicated quickly and clearly - including thorough responses. Do I agree 100% with their determination? No. But I think it’s fair enough.

Topps comped the De Niro at $900 based of redemption sales back in 2023. So at 200% it’s $1,800 each. They won’t use the red ink as a comp because of the drastic fall off between red ink values and black frame values. They provided examples which I couldn’t argue against.

Bottom line, Topps agreed I was under compensated but not to the extent I felt I was. They are also sending me a 2018 Chris Evans auto in addition to the Axl Rose and Pele. They gave me the option of the card or $800 in credit. Honestly, as a Ginter collector, that card is a Unicorn. So I think the three cards is fair. Either way, I hope this is at least a lesson to others. That if you don’t feel you’re compensated correctly you should at least inquire thoughtfully without guns blazing. It lead to an additional $800-$1,000 in compensation which was definitely made things more fair.

Was it Jim? Everytime I've spoken to Topps CS in the last year or so, Jim has been the best to work with.

[dunquixote1]

Originally Posted by bub838

Was it Jim? Everytime I've spoken to Topps CS in the last year or so, Jim has been the best to work with.

I communicated with a Bryce.