eTopps. The final dagger to collectors.

[Zozozo333]

Got my 25 lb box in the mail 10 days ago. I sent them back since they didn’t have the authentication stickers or cases. They added the certification stickers and cases this time. I didn’t get an email or anything confirming they received my cards back or that they sent them. They still shorted me my 5 Bagwell cards that I noted on the invoice.

[Timewarp]

So you got two shipments in 10 days? I haven't received anything after roughly 110 days. Let's go Etopps. How about we all get our cards right the first time, all of them, right away!

[Zozozo333]

No I sent them back uncased in September and just got them back 10 days ago. Just forgot about this thread and didn’t post right away.

[Timewarp]

ok - thanks for the clarification.

[Dukeboy73]

Just got mine back after I sent them back in in October. They were supposed to replace the damaged cards but just put them in a case.

[ewokpelts]

At this point just refund us our money.

[pfb11]

Originally Posted by Dukeboy73

Just got mine back after I sent them back in in October. They were supposed to replace the damaged cards but just put them in a case.

so now you have damaged cards in cases worth more than the damaged cards?

[PremiumVIP]

My name is Emma. Thank you for taking the time to submit your inquiry to Topps Collector Support about your eTopps cards.

I am pleased to confirm that we have received your cards. However, I do not have a confirmed that of when these will be sent back to you.



I have gone ahead and reached out to the team for an update on this for you. Once I hear back, I will contact you immediately with an update via email. This will take 3-5 business days.



We sincerely apologise for the delay you have experienced. Please rest assured I will get this resolved for you.


If there is anything else we can help with, please visit https://www.topps.com/support. We want you to know we’re here to help!



Thank you for being a Topps Collector


I emailed them on 12/12 after waiting for a month with no update, it took them 11 days to respond.

At least they confirmed they received my shipment back to them. Its been 3+ months that they have had them now

[PuddleMonkey]

Emma sounds hot.

[PuddleMonkey]

Wait, why are you sending Topps cards? Shouldn't it be the other way around?

[pfb11]

Originally Posted by PuddleMonkey

Emma sounds hot.

Are you 12?

[PuddleMonkey]

Originally Posted by pfb11

Are you 12?

I'm entering puberty. a/s/l?

[PremiumVIP]

Originally Posted by PuddleMonkey

Wait, why are you sending Topps cards? Shouldn't it be the other way around?

A lot of us who took early forced delivery back in August/September have sent etopps cards back since they have said they will encase them and authenticate them.

[Timewarp]

I can respect the new e-mail stating they will refund our shipping costs but there is zero reason to delay that for another month. Unacceptable - that refund should happen now. How are they at a situation that they cannot even refund our money timely?

[tgriffey30]

Originally Posted by Timewarp

I can respect the new e-mail stating they will refund our shipping costs but there is zero reason to delay that for another month. Unacceptable - that refund should happen now. How are they at a situation that they cannot even refund our money timely?

I didn't get an email, and they have ignored all 3 emails I've sent them over the last month.

[oddstuff]

This morning's email.

Dear Collectors,

As we approach the end of the year, we wanted to reach out and provide an update on your pending eTopps orders. We know how meaningful these cards are to you—many of which have been in your portfolios for years—and understand how frustrating the wait has been since placing your orders.

Our goal was to complete fulfillment by year-end. Unfortunately, due to unforeseen operational issues that required us to pause shipments, we will not be able to meet that deadline. Given the impact this has had, we’ve made the decision to fully refund all shipping and handling fees you paid. These refunds will be processed by January 30th and are in addition to the Topps.com store credit you recently received.

We want to sincerely apologize for this experience. It fell well below our expectations, and we recognize the frustration and disappointment it has caused. As loyal collectors, you deserved clearer communication, timelier support, and a faster resolution. Please know that we are working diligently to resume fulfillment and will make every effort to get your orders shipped as quickly as possible.

Thank you for your continued patience and dedication to the hobby. We remain committed to making this right.

Warm regards,

Topps Collector Support

[pfb11]

we are working diligently to resume fulfillment and will make every effort to get your orders shipped as quickly as possible

is reeeeally wishy washy

[Scrub]

Originally Posted by pfb11

is reeeeally wishy washy

they can take their time if they refund all my shipping money...is that how you all read this email (which i also received today)?

i will even drop my complaint on the value of the cards they cannot seem to find.

[pfb11]

it just dawned on me that analyzing the word choices is probably pointless considering ai writes like half of corporate emails these days

[PuddleMonkey]

Originally Posted by Timewarp

I can respect the new e-mail stating they will refund our shipping costs but there is zero reason to delay that for another month. Unacceptable - that refund should happen now. How are they at a situation that they cannot even refund our money timely?

The longer they keep your money the more money they can make on it, just like with all their pre-orders months in advance. Topps doesn't care about you, it's a business play.

[ewokpelts]

What bothers me is that I relinquished cards due to the shipping cost. If I had known I could have had them shipped for free after all, I would have taken them. Just the local (to me) cards and a few extras.

This whole thing was poorly planned.

[PuddleMonkey]

Originally Posted by ewokpelts

What bothers me is that I relinquished cards due to the shipping cost. If I had known I could have had them shipped for free after all, I would have taken them. Just the local (to me) cards and a few extras.

This whole thing was poorly planned.

Sounds like they planned it perfectly.

[PremiumVIP]

My shipment arrived over the weekend. Those 2 boxes are for roughly 300 etopps cards, about 40 lbs. Everything was encased and looked to be in good condition. I was missing 1 Ivan Rodriguez 2001 etopps but not going to bother fighting with them for just 1 card.

[Timewarp]

Any pictures of your delivered cards?

[HeritageKing]

Originally Posted by PremiumVIP

My shipment arrived over the weekend. Those 2 boxes are for roughly 300 etopps cards, about 40 lbs. Everything was encased and looked to be in good condition. I was missing 1 Ivan Rodriguez 2001 etopps but not going to bother fighting with them for just 1 card.

When did you put in the order?