New BGS turnaround time tracker

[baseballguy350]

Hey Mark,

I apologize for the delayed response. Your claim is currently pending final approval, which basically means it's with the financing department. Due to the holidays there might be a slight delay but the check should be mailed soon.

Thank you for your patience,

Courtney
Customer Service Manager


Received this update two days ago. Monday is exactly one month from when I was told they would be making me a check.

[BoomerNinja]

Base Order (45+ Business Days)
8 Cards

Shipped: 11/2
Delivered: 11/7
Ordered Received Email: 11/7
Card Charged: 11/09
Order Invoiced Email: 11/10
Verification complete Email: 11/20
Grading complete email:
Shipped Email:
Received:

[Sakicx19]

Updated!

Originally Posted by Sakicx19

BGS Order Standard 20-25
Number of cards 1

Delivered per USPS: 12/18
Ordered Received Email: 12/19
Card Charged:01/06/26
Order Invoiced Email:01/05/26
Verification complete Email: 01/12/26
Grading complete email:
Shipped Email:
Received:

[MJGOAT23]

Originally Posted by Kryten22

BGS Order Standard 20 to 25 Business Days
Number of cards 1

Shipped with Fed Ex: 11/15/2025
Order delivered per Fed Ex: 11/20/2025
Received email: 11/20/2025
Card charged: 11/21/2025
Order invoice email: 11/24/2025
Verification complete email: 12/06/2025
Grading complete email: 12/17/2025
Shipped Email: 12/30/2025
Received: 01/02/2026

this looks like one of the most straightforward processing's.

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 8

Shipped with UPS: 12/07/2025
Delivered per UPS: 12/11/2025
Order received email: 12/11/2025
Card charged: 12/29/2025
Order Invoiced Email: 12/29/2025
Verification Complete Email: 01/14/2026

[oddstuff]

Originally Posted by Kryten22

BGS Order Base 45+ Business Days
Number of cards 8

Shipped with UPS: 12/07/2025
Delivered per UPS: 12/11/2025
Order received email: 12/11/2025
Card charged: 12/29/2025
Order Invoiced Email: 12/29/2025
Verification Complete Email: 01/14/2026

Curious was this with or without subgrades? That's a pretty decent turnaround.

[Kryten22]

Collectors’ is updating the Beckett label. When and how it will look is up in the air. They are keeping subgrades, but want a label that is not as easy to fake.

[Kryten22]

Originally Posted by oddstuff

Curious was this with or without subgrades? That's a pretty decent turnaround.

This order probably has between 1 to 2 months left. It does have subgrades.

[kingofsnake]

My first time grading:

Standard Order (20-25 Business Days)
7 Cards

Dropped Off In Person: 1/10
Delivered:
Ordered Received Email:
Card Charged:
Order Invoiced Email:
Verification complete Email:
Grading complete Email:
Shipped Email:
Received:

Question: Have you guys tried in person drop off at a BGS event? If so, how long did you need to wait until BGS sent you an e-mail to inform cards were received? Please let me know.

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BGS: 11/04/2025
Order Received Email: 11/05/2025
Order Invoiced Email: 11/06/2025
Card charged 11/07/2025
Verification Complete Email: 11/26/2025
Grading Complete Email:01/20/2026

Final grades for condition 7 - 9.5s, 3 - 9s, and 1 - 8.5 that 8.5 could’ve been worse
Auto grades 6 - 10s, 4 - 9s, and 1 - 8 I will have to look at two of the 9s when they get back on the auto grades thought they were 10 auto grades. Overall rest was within expectation range.

[rhineland]

Originally Posted by Kryten22

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BGS: 11/04/2025
Order Received Email: 11/05/2025
Order Invoiced Email: 11/06/2025
Card charged 11/07/2025
Verification Complete Email: 11/26/2025
Grading Complete Email:01/20/2026

Final grades for condition 7 - 9.5s, 3 - 9s, and 1 - 8.5 that 8.5 could’ve been worse
Auto grades 6 - 10s, 4 - 9s, and 1 - 8 I will have to look at two of the 9s when they get back on the auto grades thought they were 10 auto grades. Overall rest was within expectation range.

Nice. Pretty on point for expected turnaround time. I've got a 45 card order in there where verification was complete on December 5th, so this gives me a good sense of where they may be at with it. Thanks for posting.

[DKsportscardsWI]

BGS Order: Standard 20-25 Business Days
Number of cards: 3

Shipped: 12/17/25
Delivered to BGS: 12/22/25
Order Received Email: 12/23/25
Order Invoiced Email: 1/7/26
Card charged: 1/9/26
Verification Complete Email: 1/20:26
Grading Complete Email:

[reptar]

Originally Posted by reptar

New BGS Order Standard 20-25
Number of cards 1

Delivered per USPS: 12/9
Ordered Received Email: 12/9
Card Charged: 12/15
Order Invoiced Email: 12/15
Verification complete Email: 12/23
Grading complete email: 1/14
Shipped Email:
Received:

How long are you guys seeing the labels phase taking?

[Sakicx19]

Originally Posted by Sakicx19

BGS Order Standard 20-25
Number of cards 1

Delivered per USPS: 12/18
Ordered Received Email: 12/19
Card Charged:01/06/26
Order Invoiced Email:01/05/26
Verification complete Email: 01/12/26
Grading complete email:
Shipped Email:
Received:

It’s been a long time since I’ve graded with BGS. It seems like this step is taking longer than it should my turn around time ends on Wednesday. Am I crazy or am I still on track?

[rhineland]

Originally Posted by Sakicx19

It’s been a long time since I’ve graded with BGS. It seems like this step is taking longer than it should my turn around time ends on Wednesday. Am I crazy or am I still on track?

Have to account for holidays. It'll add some time to the order. You should be very close, though.

[Sakicx19]

Originally Posted by rhineland

Have to account for holidays. It'll add some time to the order. You should be very close, though.

I had counted from starting on 12/22. I’m prolly just being impatient. It’s my grail card so I miss having it 😂. I prolly should’ve done quicker service though

[reptar]

Originally Posted by Sakicx19

I had counted from starting on 12/22. I’m prolly just being impatient. It’s my grail card so I miss having it 😂. I prolly should’ve done quicker service though

check my post above yours - i was 9 days before you and ive been in label phase for awhile.

[Sakicx19]

Originally Posted by reptar

check my post above yours - i was 9 days before you and ive been in label phase for awhile.

Sorry again I’m kind of bgs dumb. That means you’ve been graded but just don’t have your grade yet?

[cfern023]

BGS Order Standard
Number of cards 2

Delivered per USPS: 6/18
Ordered Received Email: 9/5 and again 1/17/2026
Card Charged:
Order Invoiced Email:
Verification complete Email:
Grading complete email:
Shipped Email:
Received:

Tried being patient, cards still in limbo. The customer service rep who took over in september responded to my november email in january. Order still doesn't show the two cards being in the order, just the fact there is an order with 0 items.

"Sorry for the extended delay, there was an error but I've fixed it now. Here's a $25 credit towards your next submission"... Ive called twice a month and emailed once a month for 7 months now. Thank god these are for PC.

Keep the 25, or add it to this submission. I've waited long enough.

[ooforia]

Is anyone else have major delay in their Order Received email? Usually in the past it only took 3ish days and no more than a week. Per USPS the package was delivered on 1/12/26. Still nothing, and as usually their CS reps don't respond to emails until weeks later...

[kingofsnake]

Originally Posted by ooforia

Is anyone else have major delay in their Order Received email? Usually in the past it only took 3ish days and no more than a week. Per USPS the package was delivered on 1/12/26. Still nothing, and as usually their CS reps don't respond to emails until weeks later...

I dropped off a card to BGS in person on 1/10. More than 2 weeks later and nothing, crickets. Makes me worry.

[Kryten22]

Originally Posted by reptar

How long are you guys seeing the labels phase taking?

Good question. My last order went into labels 12/17 and shipped on 12/30. A federal holiday in there and the buyout from Collectors Universe. They also have a new GM for the facility put in place by Collectors. Who you can reach on twitter through @beckettgmcolin will respond to you. So I’m sure the entire staff has been in a lot of meetings as a result. It does sound like Colin wants to fix a lot of things.

[Sakicx19]

Looks like they are closed today

[reptar]

Originally Posted by Sakicx19

Sorry again I’m kind of bgs dumb. That means you’ve been graded but just don’t have your grade yet?

Correct, grading is done and basically in the "assembly" stage.

[Sakicx19]

Looks like they decided to close again today. Received this response on twitter from the new GM in response to asking if they were open


“No, it is still incredibly icy in North Texas, so we're closed today. It's also possible that we may be closed (or have a delayed opening) tomorrow, but we will make that call later this evening“