Opinions needed on a transaction

chrisfaceoff · 08-08-2017, 08:21 AM

Made a purchase the other day with someone with lower feedback.

Paid for purchase immediately and when I noticed the low amount of feedback I made sure to request the seller ship the card heavily protected.

I get the package in the mail yesterday(he shipped immediately)

The card was secured in between 2 pieces of taped cut cardboard but with no sleeve or toploader.

I was extremely lucky that there was no damage, but the neglect in shipping would cause a problem for people goign forward even though I was lucky. The communication was great, shipping time was fast, but the protection was a big no no.

Im thinking of just sending him message explaining this is going to get him in a lot of trouble with other sales, but curious how you would handle this situation.

TMichaelSC · 08-08-2017, 08:25 AM

I would personally leave a neutral with an explanation. Definitely a neg if damaged. I like you plan, explain why that's wrong, but leave a neutral with the explanation so everyone can see it down the road.

Branesergen · 08-08-2017, 08:42 AM

Quote:

Originally Posted by TMichaelSC

I would personally leave a neutral with an explanation. Definitely a neg if damaged. I like you plan, explain why that's wrong, but leave a neutral with the explanation so everyone can see it down the road.

Why a neutral? You got it as described, not your place to police his shipping practice and ding his feedback.

I agree with a simple message and you can even point him to this guy who'd rather ruin his feedback than offer him help instead.

TMichaelSC · 08-08-2017, 09:03 AM

Quote:

Originally Posted by Branesergen

Why a neutral? You got it as described, not your place to police his shipping practice and ding his feedback.

I agree with a simple message and you can even point him to this guy who'd rather ruin his feedback than offer him help instead.

A neutral doesn't damage your feedback, only negs do, right? When I buy a card, I'd expect that it come protected in a sleeve/toploader unless discussed otherwise. Is it a positive experience? No, the shipping would leave a sour taste in my mouth, and I'd leave a neutral. The card wasn't damaged, so it's not a negative. Since when is a neutral damaging? It's not, it's in the middle. And if you read what I said, I said I like his plan, to also message the seller explaining what happened.

PensFan29 · 08-08-2017, 09:09 AM

Quote:

Originally Posted by Branesergen

Why a neutral? You got it as described, not your place to police his shipping practice and ding his feedback.

I agree with a simple message and you can even point him to this guy who'd rather ruin his feedback than offer him help instead.

A neutral can and should be left because that's the buyers' overall feeling about the transaction. This is a sentiment often overlooked when leaving feedback.

He's not policing anything, he's giving a low feedback member a heads up. And if the guy doesn't take his advice, then OP is giving us a heads up. It's a win/win.

chezball · 08-08-2017, 09:27 AM

Quote:

Originally Posted by chrisfaceoff

Made a purchase the other day with someone with lower feedback.

Paid for purchase immediately and when I noticed the low amount of feedback I made sure to request the seller ship the card heavily protected.

I get the package in the mail yesterday(he shipped immediately)

The card was secured in between 2 pieces of taped cut cardboard but with no sleeve or toploader.

I was extremely lucky that there was no damage, but the neglect in shipping would cause a problem for people goign forward even though I was lucky. The communication was great, shipping time was fast, but the protection was a big no no.

Im thinking of just sending him message explaining this is going to get him in a lot of trouble with other sales, but curious how you would handle this situation.

The bold

wheeler281 · 08-08-2017, 09:35 AM

Nothing but a friendly message.

chrisfaceoff · 08-08-2017, 09:42 AM

Thats what I did. The seller was appreciative. he said he is fairly new to selling and bought some shipping supplies but they didn't arrive yet. He asked how I would have done it, and I responded with saying that while he had a great idea with the cardboard, but a sleeve and toploader were an absolute must and to also use a team bag or a one touch bag instead of tape.

I was happy to help him out and hopefully he uses the information I provided going forward.

jcardstore · 08-08-2017, 10:09 AM

Glad you went with the message approach. Some people are way too quick to drop negs and neutrals.

chrisfaceoff · 08-08-2017, 10:14 AM

Quote:

Originally Posted by jcardstore

Glad you went with the message approach. Some people are way too quick to drop negs and neutrals.

Yea, my original thought was the message so thats what I went with.

Was I happy how I received the card? Not at all. But because the seller exchanged messages with me while coming to a deal on the price, and still shipped very quickly, I didn't feel there was anything sketchy going on.

I dont like to be mean and hostile. I believe in good karma, so no harm no foul.

last thing I want is to drive someone new away from the hobby after a bad reaction. Learning and growing her is the most important tool for him.

TMichaelSC · 08-08-2017, 10:17 AM

Quote:

Originally Posted by chrisfaceoff

Yea, my original thought was the message so thats what I went with.

Was I happy how I received the card? Not at all. But because the seller exchanged messages with me while coming to a deal on the price, and still shipped very quickly, I didn't feel there was anything sketchy going on.

I dont like to be mean and hostile. I believe in good karma, so no harm no foul.

last thing I want is to drive someone new away from the hobby after a bad reaction. Learning and growing her is the most important tool for him.

I agreed with your initial message part, still do even if feedback is being left. I guess another hidden option here is no feedback at all. However, to me the point that stuck out was that it wasn't a positive experience for you, nor a negative experience for you. It was in the middle, as is a neutral. It all worked out, and overall I'm glad you did what you did. I disagree with people badmouthing a neutral. A neutral is not a neg.

jcardstore · 08-08-2017, 10:18 AM

Quote:

Originally Posted by chrisfaceoff

Yea, my original thought was the message so thats what I went with.

Was I happy how I received the card? Not at all. But because the seller exchanged messages with me while coming to a deal on the price, and still shipped very quickly, I didn't feel there was anything sketchy going on.

I dont like to be mean and hostile. I believe in good karma, so no harm no foul.

last thing I want is to drive someone new away from the hobby after a bad reaction. Learning and growing her is the most important tool for him.

Some people don't understand that good business applies to both the seller and buyer and communication is key.

If you would have sent a message and received a hostile response then yea, neg but many times buyers believe that only they matter in the transaction and don't care about any other circumstances

MasterOfTheDark · 08-08-2017, 04:53 PM

Quote:

Originally Posted by PensFan29

A neutral can and should be left because that's the buyers' overall feeling about the transaction.

Got the item as described and within a reasonable time. That's a neutral? What's next? No smiley face on the envelope gets a neutral? Geez.

Glad the OP went the right route with this.

matt060488 · 08-08-2017, 05:32 PM

You did the right thing by just letting him know how to ship next time and not dinging his feedback. Now if it happened again from the same guy then yes absolutely Neg away.

Branesergen · 08-08-2017, 05:57 PM

Quote:

Originally Posted by PensFan29

A neutral can and should be left because that's the buyers' overall feeling about the transaction. This is a sentiment often overlooked when leaving feedback.

He's not policing anything, he's giving a low feedback member a heads up. And if the guy doesn't take his advice, then OP is giving us a heads up. It's a win/win.

Doing it to give "us" a heads up is policing. A message would give the member a heads up if that was truly your intentions.

Its not your job to decide or force what you expect on another. If you expect something then it is your job to communicate prior to purchase. Leaving a negative or neutral based on what you expect on something you have no control over, or any say so in, is just wrong.
Your "overall feeling" is based on what could have happened instead of what DID happen. Which was it arrived quickly and exactly how you bought it.

Don't worry tho I feel the same way about people who leave negatives and neutrals over cancelled orders. Nothing like people leaving bad feedback on what they THINK happened or could have happened.

HankAaron · 08-09-2017, 11:57 PM

Quote:

Originally Posted by TMichaelSC

I would personally leave a neutral with an explanation. Definitely a neg if damaged. I like you plan, explain why that's wrong, but leave a neutral with the explanation so everyone can see it down the road.

This the stupidest comment that I have heard. Leave a neutral? You got your card. It was not damaged. Leave a positive feedback. Contact seller how to improve and what might have happened and they dodged a bullet.

If the seller states that they would send in a protector, that is different.

You did the right thing.

Leaving a neutral is damaging and stands out just like a negative.

Anyone who hands out neutral or negatives gets blocked in my book.

chezball · 08-10-2017, 10:04 AM

Quote:

Originally Posted by TMichaelSC

I would personally leave a neutral with an explanation. Definitely a neg if damaged. I like you plan, explain why that's wrong, but leave a neutral with the explanation so everyone can see it down the road.

You just landed on my BBL.

wegoingsizzler · 08-10-2017, 03:02 PM

I can't believe this is a thread. No offense to the OP, you already knew the simple message was the best way to go. Base on the low feedback, one can assume the seller is new, and might not know how to ship a card. We were all newbies once. This is where a more experienced seller can educate with positive instruction. Newbie learns, and we all are happy going forward.

If he returned with a hostile message, then I would post up this thread and ask what else you should do like what feedback to leave, or put the user id in the thread to warn the rest of us. I would be appreciative of that.

08-08-2017, 08:21 AM	#1
chrisfaceoff Member Join Date: Sep 2010 Location: NEPA Posts: 9,036 chrisfaceoff	Opinions needed on a transaction Made a purchase the other day with someone with lower feedback. Paid for purchase immediately and when I noticed the low amount of feedback I made sure to request the seller ship the card heavily protected. I get the package in the mail yesterday(he shipped immediately) The card was secured in between 2 pieces of taped cut cardboard but with no sleeve or toploader. I was extremely lucky that there was no damage, but the neglect in shipping would cause a problem for people goign forward even though I was lucky. The communication was great, shipping time was fast, but the protection was a big no no. Im thinking of just sending him message explaining this is going to get him in a lot of trouble with other sales, but curious how you would handle this situation. __________________ Check out my eBay Store for Baseball, Basketball, Football, and Hockey! FACEOFF SPORT CARDS https://www.ebay.com/str/faceoffsportscards

08-08-2017, 09:35 AM	#7
wheeler281 Member Join Date: Mar 2010 Posts: 9,062 Wheeler281	Nothing but a friendly message. __________________ "Pressure is something you feel when you do not know what you are doing" - Chuck Noll BUYING HIGH END STEELERS & RICKEY HENDERSON

08-08-2017, 09:42 AM	#8
chrisfaceoff Member Join Date: Sep 2010 Location: NEPA Posts: 9,036 chrisfaceoff	Thats what I did. The seller was appreciative. he said he is fairly new to selling and bought some shipping supplies but they didn't arrive yet. He asked how I would have done it, and I responded with saying that while he had a great idea with the cardboard, but a sleeve and toploader were an absolute must and to also use a team bag or a one touch bag instead of tape. I was happy to help him out and hopefully he uses the information I provided going forward. __________________ Check out my eBay Store for Baseball, Basketball, Football, and Hockey! FACEOFF SPORT CARDS https://www.ebay.com/str/faceoffsportscards Last edited by chrisfaceoff; 08-08-2017 at 10:15 AM.

08-08-2017, 10:09 AM	#9
jcardstore Member Join Date: Mar 2014 Posts: 21,792 Jcardstore	Glad you went with the message approach. Some people are way too quick to drop negs and neutrals. __________________ Just moonwalking through hell on my last brain cell

08-10-2017, 03:02 PM	#18
wegoingsizzler Member Join Date: Aug 2010 Location: New York Posts: 3,070 more_than_enough	I can't believe this is a thread. No offense to the OP, you already knew the simple message was the best way to go. Base on the low feedback, one can assume the seller is new, and might not know how to ship a card. We were all newbies once. This is where a more experienced seller can educate with positive instruction. Newbie learns, and we all are happy going forward. If he returned with a hostile message, then I would post up this thread and ask what else you should do like what feedback to leave, or put the user id in the thread to warn the rest of us. I would be appreciative of that. __________________ I collect Clemson, Mets, Giants

08-08-2017, 08:25 AM	#2
TMichaelSC Member Join Date: Jun 2013 Location: Massachussetts Posts: 590 Betterthe2ndtime1	I would personally leave a neutral with an explanation. Definitely a neg if damaged. I like you plan, explain why that's wrong, but leave a neutral with the explanation so everyone can see it down the road.

08-08-2017, 05:32 PM	#14
matt060488 Member Join Date: Jul 2014 Location: WI Posts: 4,569 matt060488	You did the right thing by just letting him know how to ship next time and not dinging his feedback. Now if it happened again from the same guy then yes absolutely Neg away.