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Old 03-09-2020, 07:04 PM   #1
Wade Mulroy
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Thumbs down Very Poor Experience - All About the Hobby

I hoped I'd never have to start a thread in this section... even though this happened away from Blowout, I thought it was pertinent to post here; especially with so many people looking to purchase 2019-20 basketball product.

This may be a bit of a read, but will try to keep it as concise and pertinent as possible.

October 2019: After some Prizm orders, I had a little bit of cash left in the budget for my basketball purchases this season. I was interested in finding some Optic, but couldn't locate any early pre-sales from the main online card retailers. I stumbled on All About the Hobby's page after doing some digging around and noticed he had pretty good prices on wax.

Knowing there's always a decent potential for bad experiences from unknown retailers, I tried to do my due diligence. He apparently does his own re-pack product that seems to be generally well-received, and was actively posting on Facebook without any glaring negative comments. Also, he is a member here (by the same name), but doing a search for the business on here was pulling up a lot of irrelevant stuff. I also checked the Secretary of the State's website in Missouri and found all the documentation for the company. All-in-all, I felt "okay" about buying from him if an opportunity presented itself.

November 1, 2019 - I noticed he just posted some Optic retail pre-orders on his site at around MSRP or slightly above. It's important to remember that prices hadn't gotten crazy yet, so while this was a good deal, it didn't seem unrealistic. He was also running a holiday special at the time, and I believe everything was about 10% off. I pre-ordered a full case of Optic cello boxes and paid in full.

After placing the order, I received an email with order confirmation and went on my merry way to patiently wait for Optic to release. The confirmation stated I would receive an update directly when my order has shipped, so I was happy to avoid the rush of trying to find any in the wild.

February 13, 2020 - A new Facebook post on his page alerts that Donruss Basketball is in route and expects to receive his orders by Saturday (2/15).

February 18, 2020 - After a nice, long holiday weekend, I was hoping to receive an email notification that my case had shipped... nothing. Decided to be proactive and send a polite email to the listed email address on the website.

February 20, 2020 - Still nothing... nothing but crickets in my inbox. Decide to call the phone number listed... voicemail. However, a quick search on his Facebook shows he actually received the cases of cellos, but they're damaged. I'm a bit peeved at this point, because I only found out by searching his Facebook... no contact or returned phone calls, voicemails, or emails.

February 24, 2020 - Another Facebook post (still no direct response). Claims only half his Optic order was received and the cellos were sent back to be replaced. He posted pictures of the damaged cases (which is evident) but I was never contacted to get any options about how to handle the situation, which was frustrating.

February 28, 2020 - Posts another Facebook update about how it's not looking good that the rest of his Optic order is going to be fulfilled by the distributor and refunds are beginning to get issued. Finally, this prompts me to create a Facebook account (I'm not a social media guy), because it seems the only method of communication is through Facebook. Post on his status update that I was frustrated with the lack of communication and wished I would have been contacted when the Optic cello cases had arrived. Since I paid in full, it should have been my decision on how to handle the case, because I honestly would have been happy with getting a damaged case and dealing with Panini directly with any damaged cards. Plus, by this time, the prices had basically tripled, so even getting a damaged case was better than no case.

Days go by, no response on my comments even though he made other (unrelated) posts on his account. At some point, the status that I commented on was deleted and my comments were gone (another customer and I had a brief discussion about our experiences). Finally answered one of my phone calls, but "wasn't near a computer" so he couldn't give any info on my order. Stated he would refund my money and give me an opportunity to buy the case at the agreed upon price if he ever receives it. Emailed him my order info (again) and confirmed our conversation.

March 7, 2020 - Still no refund or updates. Finally decided I had wasted enough time, effort, and money and filed a credit card dispute for the $2,000+ dollars that was being held hostage.

As mentioned, my biggest frustration was the lack of communication and receiving zero notice when he received my case, even though he claims they arrived damaged. Since I had already paid in full, I feel that I should have been made aware of the situation directly and given options, such as:

1. Do you want me to ship you the case, as is?
2. Do you want me to return the case on your behalf and provide a case # so you can track progress?
3. Do you want me to open the case, ship the undamaged boxes and provide a refund on the damaged ones?
4. Do you want me to refund your entire purchase?

However, we all know the underlying issue with Optic basketball this season, and it's that the price has basically tripled between October and the release date. I'm sad and frustrated that I didn't receive my cards and now have to jump through hoops with my credit card to get my money back. I'm a small fish in the basketball world, so it was a huge deal for me to spend that kind of money. I work in Finance and am a very good money-manager, so exhausting my "fun-money" budget on literally nothing, completely sucks. Not to mention, I specifically passed on the Optic Fanatics sets and Zion singles because I had hit my budget, so I also missed out on those opportunities while my money was tied up.

Anyway, just wanted to vent my frustrations and also give a fair warning to anyone else that may purchase from him in the future. Not saying he's a bad guy or scammer or whatever, but am just giving my entire experience so you can decide for yourself.

TL;DR
1. Pre-ordered Optic cello case on Nov 1.
2. Release day comes, no updates, won't answer phone, respond to email, etc.
3. Facebook update that cases were received, but damaged
4. Still no response after repeated emails, etc.
5. Posted on Facebook asking questions, no response and ultimately deleted
6. Finally had to dispute the charge with my credit card
7. $2,000+ tied up for 5+ months and have zero to show for it.

Last edited by Wade Mulroy; 03-10-2020 at 01:00 PM.
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Old 03-09-2020, 07:14 PM   #2
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It is a member here.
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Old 03-09-2020, 07:18 PM   #3
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It is a member here.
Correct.
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Old 03-09-2020, 07:21 PM   #4
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It is a member here.





Sent from my iPhone using Tapatalk
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Julio better
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Old 03-09-2020, 07:21 PM   #5
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I thought someone in the Optic thread said they had issues with Prizm, too.
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Truly riveting discussion: that’s what your wife/girlfriend/sheep said.
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Old 03-09-2020, 07:35 PM   #6
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HAH HAH I STILL HAS THE RIGHT TO EDIT THIS !:eatit:
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Old 03-09-2020, 07:41 PM   #7
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Originally Posted by oldgoldy97 View Post
I thought someone in the Optic thread said they had issues with Prizm, too.
Possibly so... I tried doing a search on here for the business name, but kept bringing up all kinds of stuff and I couldn't find a good way to filter it down. I didn't learn he was a member here until after the fact.

I tried PM'ing him back in February, but he hasn't logged on in a few weeks.
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Old 03-09-2020, 08:25 PM   #8
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The business name of All About The Hobby is not a listed member. What is the dirt bags name that owns the business? It may be listed under his name rather than the business name. And yes, he is a bad person and a scammer.
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Old 03-09-2020, 08:43 PM   #9
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I can chime in here to add my experience...

I pre-ordered 1 Prizm cello box. I don't remember the specific dates but release day came and went, no shipping update. I emailed on Dec. 2 for an update. Someone on BO told me they had updated their fbook account that the Prizm cellos were damaged so they sent them back. No reply to the email until Dec. 9 when they said they were due the cello boxes at the end of the week and will ship right away. Got my box about a week later.

I was a little irritated about the lack of communication but I did get my 1 lone box.

I pre-ordered an Optic cello box through them as well and everything went great that time.

I've pre-ordered Mosaic now and hopefully have the same experience as I did with Optic.

I am not sure if anything fishy is going on since I've received my orders from them - but it does seem weird that product was damaged for Prizm and Optic which delayed and even cancelled orders. Could be that they are ripping and hoping to hit something big and then refund orders? Or just selling at a markup elsewhere?

Or they just have really bad luck and also pretty bad customer service (which was better for me with Optic).
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Old 03-09-2020, 08:47 PM   #10
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What’s the point in posting here if you don’t say who it is? Are you trying to get them to refund you?
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Old 03-09-2020, 08:50 PM   #11
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Originally Posted by salthill View Post
What’s the point in posting here if you don’t say who it is? Are you trying to get them to refund you?
The name of the online shop is in the title of the thread.
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Old 03-09-2020, 09:05 PM   #12
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Originally Posted by frenchquarter View Post
The business name of All About The Hobby is not a listed member. What is the dirt bags name that owns the business? It may be listed under his name rather than the business name. And yes, he is a bad person and a scammer.
BO username is: abouthehobby

Quote:
Originally Posted by TSonn View Post
I can chime in here to add my experience...

I pre-ordered 1 Prizm cello box. I don't remember the specific dates but release day came and went, no shipping update. I emailed on Dec. 2 for an update. Someone on BO told me they had updated their fbook account that the Prizm cellos were damaged so they sent them back. No reply to the email until Dec. 9 when they said they were due the cello boxes at the end of the week and will ship right away. Got my box about a week later.

I was a little irritated about the lack of communication but I did get my 1 lone box.

I pre-ordered an Optic cello box through them as well and everything went great that time.

I've pre-ordered Mosaic now and hopefully have the same experience as I did with Optic.

I am not sure if anything fishy is going on since I've received my orders from them - but it does seem weird that product was damaged for Prizm and Optic which delayed and even cancelled orders. Could be that they are ripping and hoping to hit something big and then refund orders? Or just selling at a markup elsewhere?

Or they just have really bad luck and also pretty bad customer service (which was better for me with Optic).
Thanks, appreciate sharing your experience as well. Interesting that you received your Optic cello, but I was ghosted... Do you mind sharing when your order date was? I assume it was first-come, first-serve, but who knows.

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What’s the point in posting here if you don’t say who it is? Are you trying to get them to refund you?
I posted his business name in the title of the thread. Facebook page is the exact same name, BO name is: aboutthehobby

I'm posting here because as people do google searches for 2019-20 basketball wax, he commonly pops up with low prices. I wanted to share my experience in case someone is thinking about ordering and wants a real-life example... what else should I have included?

Honestly, more than anything, I'd love to get some kind of explanation for my order. I'm disputing the charge through my CC, so my refund is essentially processing, despite never receiving one from the business itself. I realize my order is beyond a lost-cause, but I've literally never gotten any kind of response from my questions in the OP. The owner is a member, so I'd love for him to chime in and hopefully answer some questions. I'm not here to argue or flame anyone, just simply looking for answers and sharing my experience. I did request a refund from them over a week ago, but never received any response or movement; that's why I disputed the charge via my CC.
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Old 03-09-2020, 09:12 PM   #13
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Originally Posted by Wade Mulroy View Post
Thanks, appreciate sharing your experience as well. Interesting that you received your Optic cello, but I was ghosted... Do you mind sharing when your order date was? I assume it was first-come, first-serve, but who knows.
Sure thing - October 22nd.
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Old 03-09-2020, 09:14 PM   #14
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Sure thing - October 22nd.
Cool thanks, mine was about a week later; so I'm happy to hear yours was fulfilled. Hopefully mine was just a one-off experience and others have better success than I had. I've never been overly lucky
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Old 03-09-2020, 09:14 PM   #15
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https://www.instagram.com/allaboutthehobby/

they're very excited about peddling some dogsh*t repack jersey product



45 like!! cool.

they really love to 'repack' stuff. can't imagine how that would hinder delivering products that people have already paid for. Not conflict of interest.

https://www.youtube.com/channel/UC2C...IlW7DcuI6qDVGw
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Old 03-09-2020, 09:16 PM   #16
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https://www.blowoutforums.com/member.php?u=67547
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Old 03-09-2020, 09:24 PM   #17
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also here's a video of dude showing off BGS grade returns.

https://youtu.be/X8B9GYf8Cz8?t=787

interestingly enough he's showing more than a few RETAIL parallels that are found in cello boxes. RWB, Greens,

I checked with the pop report and most were graded on Feb 11.
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Old 03-09-2020, 09:36 PM   #18
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Originally Posted by tier1dc View Post
https://www.instagram.com/allaboutthehobby/

they're very excited about peddling some dogsh*t repack jersey product



45 like!! cool.

they really love to 'repack' stuff. can't imagine how that would hinder delivering products that people have already paid for. Not conflict of interest.

https://www.youtube.com/channel/UC2C...IlW7DcuI6qDVGw
Quote:
Originally Posted by tier1dc View Post
also here's a video of dude showing off BGS grade returns.

https://youtu.be/X8B9GYf8Cz8?t=787

interestingly enough he's showing more than a few RETAIL parallels that are found in cello boxes. RWB, Greens,

I checked with the pop report and most were graded on Feb 11.

This is basically the epitome of my frustration. I am a VERY understanding person; maybe even to a fault. I can give some lee-way to having issues with distributors, shipping problems, etc. However, I have absolutely no tolerance for ignoring paying customers with legitimate questions and concerns.

Over the course of the days in weeks that I had outstanding emails, voicemails, facebook comments, PMs, etc.; he continues to advertise other products for sale, Gary V videos, and Antonio Brown rap music. God forbid he uses 5 minutes of that time to simply respond. Furthermore, the Facebook post with my questions/comments were ultimately deleted without ever receiving a response.

I've filed complaints and documentation requests through the Missouri Attorney General and Better Business Bureau. I worked with these agencies fairly closely in my line of business, so hopefully they can assist me on receiving some type of response/resolution.

Again, I have no intention of being mean, flaming, or whatever; but I am absolutely persistent on reaching a resolution with the business. Jumping through hoops with my credit card is unacceptable after having thousands of dollars tied up for 5+ months and receiving no responses along the way.
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Old 03-09-2020, 10:05 PM   #19
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Default Very Poor Experience - All About the Hobby

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I've filed complaints and documentation requests through the Missouri Attorney General and Better Business Bureau.
Bingo. States’ AGs are the way to go. Businesses do not want to get that call.
I can appreciate your frustration. You laid it out well in the op. There’s enough there (for us) to suspect there’s potentially a scam involved; but at the very least it’s really poor business practice.
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Old 03-09-2020, 10:19 PM   #20
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Bingo. States’ AGs are the way to go. Businesses do not want to get that call.
I can appreciate your frustration. You laid it out well in the op. There’s enough there (for us) to suspect there’s potentially a scam involved; but at the very least it’s really poor business practice.
Sure, much appreciated. Again, I'm not out for a witch-hunt; but I am beyond frustrated at the lack of communication and the fact I can no longer use that money for a similar purchase. I'm not going to assume anyone is a scammer or had poor intentions... maybe it's just poor business practces; however, I will absolutely use the resources available to me.
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Old 03-09-2020, 10:29 PM   #21
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Their products require full payment well in advance.

The focus all over social media is on their repack product.

Reliability is low and communication is slow.

Once you put all the facts together, you can see where this is going.

Stick with blowoutcards and save the headache.
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Old 03-09-2020, 10:34 PM   #22
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Quote:
Originally Posted by eliteman0318 View Post
Their products require full payment well in advance.

The focus all over social media is on their repack product.

Reliability is low and communication is slow.

Once you put all the facts together, you can see where this is going.

Stick with blowoutcards and save the headache.
Agreed on all points... I tried to stick to the major retailers like Blowout, but they were all too stinking slow to put up preorders for Optic, haha. Even at higher prices, I’ll always go with the trusted source. Was hoping the little guy could fill the need this time, but it wasn’t to be; lesson learned.
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Old 03-09-2020, 11:13 PM   #23
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Well, you guys will never believe it... the coincidence of all coincidences happened. After watching Optic break after Optic break after Optic break for weeks and me sitting on the sidelines empty handed; I officially received notification of my refund moments ago.

It’s amazing how a call out thread, MO AG complaint, and CC dispute can work up a response after being ignored the entire month of February and March. Hopefully my free loan for thousands of dollars funded lots of hot repack product and sweet PSA mojo for the PC. Meanwhile, I’m sitting on the sidelines stonewalled while prices skyrocket because my budget is tied up in empty promises.

Still haven’t received any kind of personal response or apology or anything after everything. He promised I’d be able to purchase my case at the agreed upon price “if” he received it, but I’m obviously not holding my breath. I’d need to have him ship first before locking money up again, regardless.

Anyway, hopefully some good will come from this for any future buyers from this business. The MO AG complaint will still require a response and keep a paper trail on the business at least. Even if it means I get screwed in the process, hopefully it’ll be a bit of a wake-up call and provide some motivation to actually respond to buyers that trust him with their hard-earned money and provide the product. If not, hopefully this will be an outline for anyone in the present or future that got left empty handed and will follow the same path with the MO AG and BBB to keep the complaints updated.

Last edited by Wade Mulroy; 03-09-2020 at 11:16 PM.
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Old 03-09-2020, 11:50 PM   #24
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Just to share my experience, I'm pretty much the same story.

10/29: Messaged them on Facebook inquiring if they would receive more Prizm, they said they would let me know. Confirmed that they charge the full amount up front for preorders. Ordered case of Optic Cellos
11/15: Ordered case of Optic Retail
2/7: Asked for status of Optic, they advised they had not yet received shipping notification from Panini
2/13: Saw same FB post about shipment en route
2/20: Sent follow up message, they advised they did not receive full amount, are sending out in batches
2/24: Sent follow up message, no response
3/9: Sent follow up message, no response.

LOL RIGHT NOW got a refund notification, no explanation. He's reading.
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Old 03-10-2020, 12:04 AM   #25
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Just speculation but I'd put good odds that he busted product that was already sold, sent hits off for grading, and stonewalled buyers in hopes of staving off refunds through attrition.

Or resold the product for higher sales.

Maybe a combination of both.

Nice that you both got refunds finally. Feel sorry for anyone else who's left in the lurch though.

Should follow through with AG claim.
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