Beware of Burbank Sports Cards

oldschooldude · 06-16-2020, 10:56 AM

I've ordered from this place in the past a few times with luck, but it seems they have changed their practices. I ordered 35 cards totaling $50 from them back in the middle of May. To this date the cards have not shipped and I cannot get a response by email or phone. On top of that Paypal/Ebay will not cover the transaction with buyer protection. Just passing the word to let everyone else know they should avoid this scam shop.

glen87 · 06-16-2020, 11:02 AM

Quote:

Originally Posted by oldschooldude

I've ordered from this place in the past a few times with luck, but it seems they have changed their practices. I ordered 35 cards totaling $50 from them back in the middle of May. To this date the cards have not shipped and I cannot get a response by email or phone. On top of that Paypal/Ebay will not cover the transaction with buyer protection. Just passing the word to let everyone else know they should avoid this scam shop.

did you leave 35 negs?

shrevecity · 06-16-2020, 11:42 AM

Why wont paypal or ebay cover the transaction? Something is missing here

asujbl · 06-16-2020, 12:05 PM

Link to the eBay auction?

ClipsandVols · 06-16-2020, 12:13 PM

The last time I ordered from them, they didn't accept Paypal any longer. Only Credit card through eBay's payment program. You might want to reach out to your credit card and file a chargeback if Burbank hasn't shipped, hasn't provided tracking, and won't respond to your messages.

They still have their listings as "Same Day Shipping" so COVID can't really be an excuse for this.

mjohnatgt · 06-16-2020, 12:17 PM

Probably because it's too early with eBay's protections for slow shipping/delivery times during COVID and their status as a Power Seller.

longhornjunkie · 06-16-2020, 01:06 PM

I can't believe I'm doing this, but I'll say my luck with them turned around a little bit over the last couple of months. They did fulfill my first order around the time Covid hit with 2 of the cards incorrect but refunded promptly when I questioned them. Then there was a Ricky Williams card that had been overpriced for years but I felt the 90s market may finally be catching up to their "best offer" price that they offered me awhile back. I made the offer and they countered with something significantly higher. I declined and quoted their previous offer in my comment. Thought I was out of luck again, but they eventually pulled the listing down and inexplicably relisted at that lower offer price so I hit the BIN. Order was placed 5/28 and delivered 6/5.

Both of my orders were shipped in a pretty reasonable time so something is obviously up with yours, sorry it is happening, I am still not crazy about using them unless they're doing a big percentage off items. I notice they're always too good to participate in Beckett's holiday sales.

shrevecity · 06-16-2020, 01:14 PM

Quote:

Originally Posted by mjohnatgt

Probably because it's too early with eBay's protections for slow shipping/delivery times during COVID and their status as a Power Seller.

There is no time frame mentioned so that could be a possibility. You cannot typically open an ebay claim until the estimated delivery date has passed

oldschooldude · 06-16-2020, 02:12 PM

Cards were supposed to be delivered June 1st which wasn't an issue, but the fact that they won't even respond is ridiculous.

peterose4hof · 06-16-2020, 02:31 PM

Ordered a bunch of cards from them through the Beckett Marketplace last month and received them very quickly.

BumBum · 06-16-2020, 04:11 PM

There seems to something missing from the story and the lack of detail isn't helping. Burbank Sportscards has been around a long time and they haven't survived all these years by scamming people. I have never had an issue over the years - admittedly they aren't always the cheapest but sometimes they have things I cannot find elsewhere and they do ship promptly. Perhaps they have come up short in the customer service department with this case, but calling it a "scam shop" strains credulity.

shrevecity · 06-16-2020, 04:35 PM

There is no reason Paypal or Ebay should not be helping unless there is more to this story. Do you have a history of opening claims? They will remove those who do it excessively from the BPP program.

scotthenrichs · 06-16-2020, 05:42 PM

I think the biggest red flag on this story is getting 35 cards for $50 from them, there’s no way they’d be that cheap.

BOOMER7 · 06-16-2020, 06:38 PM

Have dealt with Rob from BURBANK for many years. I have sold him a number of unopened cases and never any type of issue with payment or any other issues.

vikingfan101 · 06-16-2020, 06:44 PM

Ordered two lots from them off Beckett in the last 3 weeks and both were delivered within a week. One card was sent incorrectly and I had a refund within an hour of my email. No complaints from me.

azdbacks252003 · 06-16-2020, 08:03 PM

Quote:

Originally Posted by scotthenrichs

I think the biggest red flag on this story is getting 35 cards for $50 from them, there’s no way they’d be that cheap.

I’ve bought quite a bit from them over the years and have got quite a few cards for $50. If you’re looking lower end they have some stuff starting at 0.35. So I’ve spent $50 to get free shipping from them and bought 80+ cards doing it.

Zauron · 06-16-2020, 10:37 PM

I sometimes buy from them, but mostly I use another seller that offers 20% discount when buying 2+ items plus free shipping over $10. I've bought probably $100+ worth of Champ cards from him.

no10pin · 06-16-2020, 11:30 PM

There's still plenty missing here. The notion that eBay wouldn't take care of a buyer who bought 30 items and doesn't have a confirmed delivery a month later is extremely hard to believe.

No one is going to change their thoughts on Burbank from this thread. You have to provide the full story.

scotthenrichs · 06-17-2020, 08:44 AM

Quote:

Originally Posted by azdbacks252003

I’ve bought quite a bit from them over the years and have got quite a few cards for $50. If you’re looking lower end they have some stuff starting at 0.35. So I’ve spent $50 to get free shipping from them and bought 80+ cards doing it.

Guess I've only seen their high priced listings on ebay stores, usually it's $2-3 for a 50 cent card. Not that there's anything wrong with that, they often have a lot of oddball and hard to find parallels also and I've certainly bought from them myself before and have had no problems.

swabie2424 · 06-17-2020, 09:13 AM

I live in Burbank and Burbank Sportscards in my LCS. I have know Rob for many years and he is about the nicest, most decent and honest guy on planet earth. Burbank Sportscards is the largest volume card dealer in the country - literally - and as others have said they have made their reputation over the decades providing solid service to the hobby. Admittedly they aren’t the cheapest in terms of pricing, but I’ve never, ever heard of them just not delivering an order. Ever! They are the bedrock of reputable in the industry.

I do know they were forced to close for a while due to COVID-19 but they have been back open for several weeks now. They answer their phone religiously. Maybe the OP was calling them during the shutdown?

shrevecity · 06-17-2020, 09:22 AM

Quote:

Originally Posted by swabie2424

I live in Burbank and Burbank Sportscards in my LCS. I have know Rob for many years and he is about the nicest, most decent and honest guy on planet earth. Burbank Sportscards is the largest volume card dealer in the country - literally - and as others have said they have made their reputation over the decades providing solid service to the hobby. Admittedly they aren’t the cheapest in terms of pricing, but I’ve never, ever heard of them just not delivering an order. Ever! They are the bedrock of reputable in the industry.

I do know they were forced to close for a while due to COVID-19 but they have been back open for several weeks now. They answer their phone religiously. Maybe the OP was calling them during the shutdown?

Said he called after June 1st. I would love to know the rest of the story, but I guarantee the OP never comes back to tell it. Tried to call out Dave and Adams once as well and got struck down.

https://www.blowoutforums.com/showthread.php?t=1371899

RL 1953 · 06-17-2020, 03:05 PM

never had any problems with Burbank.

cardmole · 06-17-2020, 03:46 PM

Quote:

Originally Posted by shrevecity

Said he called after June 1st. I would love to know the rest of the story, but I guarantee the OP never comes back to tell it. Tried to call out Dave and Adams once as well and got struck down.

https://www.blowoutforums.com/showthread.php?t=1371899

Yeah. His next (and last) thread will probably be "Beware-Blowout Cards is a scam dealer"

TFP · 06-17-2020, 04:21 PM

I’ve never had any problems with them, either ordering online or buying at the actual shop.

If they sent the wrong card or oversell, they’ll send you the right one or buy it from another shop to send on their behalf. Both are personal examples.

They were experiencing shipping delays of 10-14 business days during COVID, but are slowly getting up to normal speed as confirmed on their site header and from speaking with Ryan.

They also answer calls and emails pretty quickly, so it’s strange to hear anyone have problems communicating with them.

chezball · 06-17-2020, 09:29 PM

Dealt with them once and had no problems.

06-16-2020, 10:56 AM	#1
oldschooldude Member Join Date: Jan 2017 Location: Michigan Posts: 600 retrogames4me gamerguy1986	Beware of Burbank Sports Cards I've ordered from this place in the past a few times with luck, but it seems they have changed their practices. I ordered 35 cards totaling $50 from them back in the middle of May. To this date the cards have not shipped and I cannot get a response by email or phone. On top of that Paypal/Ebay will not cover the transaction with buyer protection. Just passing the word to let everyone else know they should avoid this scam shop.

06-16-2020, 12:05 PM	#4
asujbl Member Join Date: Jun 2010 Posts: 61,717 ohiosundevils	Link to the eBay auction? __________________ https://ohiosundevils.smugmug.com/ Browns/Cavs/Tribe/Buckeyes/Jackets/Devils TheFrenzy - “Blowout ain't a place for normies”

06-16-2020, 12:13 PM	#5
ClipsandVols Member Join Date: May 2017 Posts: 3,757 ClipsandVols	The last time I ordered from them, they didn't accept Paypal any longer. Only Credit card through eBay's payment program. You might want to reach out to your credit card and file a chargeback if Burbank hasn't shipped, hasn't provided tracking, and won't respond to your messages. They still have their listings as "Same Day Shipping" so COVID can't really be an excuse for this. __________________ I don’t expect apologies because I know there is too much ego and pride in the human race- Gabriel Seraf

06-16-2020, 01:06 PM	#7
longhornjunkie Member Join Date: Sep 2012 Location: Rowlett, TX Posts: 4,539 longhornjunkie	I can't believe I'm doing this, but I'll say my luck with them turned around a little bit over the last couple of months. They did fulfill my first order around the time Covid hit with 2 of the cards incorrect but refunded promptly when I questioned them. Then there was a Ricky Williams card that had been overpriced for years but I felt the 90s market may finally be catching up to their "best offer" price that they offered me awhile back. I made the offer and they countered with something significantly higher. I declined and quoted their previous offer in my comment. Thought I was out of luck again, but they eventually pulled the listing down and inexplicably relisted at that lower offer price so I hit the BIN. Order was placed 5/28 and delivered 6/5. Both of my orders were shipped in a pretty reasonable time so something is obviously up with yours, sorry it is happening, I am still not crazy about using them unless they're doing a big percentage off items. I notice they're always too good to participate in Beckett's holiday sales. __________________ Collecting Longhorns RCs 1999-2005 FB/BKB https://sites.google.com/view/longhornjunkie/home Running Card Show (Cards FS) - http://bit.ly/longhornjunkie

06-16-2020, 06:38 PM	#14
BOOMER7 Member Join Date: Feb 2011 Location: retired CHICAGO TO AZ GOLF COURSE Posts: 1,923	Have dealt with Rob from BURBANK for many years. I have sold him a number of unopened cases and never any type of issue with payment or any other issues. __________________ CHICAGO TO THE AZ golf course LIVING retired

06-16-2020, 11:42 AM	#3
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Why wont paypal or ebay cover the transaction? Something is missing here

06-16-2020, 12:17 PM	#6
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,414 mjohnatgt mjohnatgt	Probably because it's too early with eBay's protections for slow shipping/delivery times during COVID and their status as a Power Seller.

06-16-2020, 02:12 PM	#9
oldschooldude Member Join Date: Jan 2017 Location: Michigan Posts: 600 retrogames4me gamerguy1986	Cards were supposed to be delivered June 1st which wasn't an issue, but the fact that they won't even respond is ridiculous.

06-16-2020, 02:31 PM	#10
peterose4hof Member Join Date: Jan 2010 Posts: 5,259 peterose4hof	Ordered a bunch of cards from them through the Beckett Marketplace last month and received them very quickly.

06-16-2020, 04:11 PM	#11
BumBum Member Join Date: Jan 2019 Location: San Gabriel Valley, CA Posts: 219 brcreel brcreel	There seems to something missing from the story and the lack of detail isn't helping. Burbank Sportscards has been around a long time and they haven't survived all these years by scamming people. I have never had an issue over the years - admittedly they aren't always the cheapest but sometimes they have things I cannot find elsewhere and they do ship promptly. Perhaps they have come up short in the customer service department with this case, but calling it a "scam shop" strains credulity.

06-16-2020, 04:35 PM	#12
shrevecity Member Join Date: Jul 2013 Posts: 28,059	There is no reason Paypal or Ebay should not be helping unless there is more to this story. Do you have a history of opening claims? They will remove those who do it excessively from the BPP program.

06-16-2020, 05:42 PM	#13
scotthenrichs Member Join Date: Jun 2012 Location: Wisconsin Posts: 2,507 henrichs_1 Sah0620	I think the biggest red flag on this story is getting 35 cards for $50 from them, there’s no way they’d be that cheap.

06-16-2020, 06:44 PM	#15
vikingfan101 Member Join Date: Nov 2007 Location: Wisconsin Posts: 1,138 vikingfan101	Ordered two lots from them off Beckett in the last 3 weeks and both were delivered within a week. One card was sent incorrectly and I had a refund within an hour of my email. No complaints from me. __________________ I collect Randy Moss and Giannis Antetokounpo Autographs

06-16-2020, 10:37 PM	#17
Zauron Member Join Date: Aug 2013 Location: Houston, TX Posts: 5,558	I sometimes buy from them, but mostly I use another seller that offers 20% discount when buying 2+ items plus free shipping over $10. I've bought probably $100+ worth of Champ cards from him. __________________ Champ Bailey Collector! Currently: 909/2602 hermanotarjeta: You've been BRIOSED!!!!!!!!!

06-16-2020, 11:30 PM	#18
no10pin Member Join Date: Apr 2011 Location: Kansas City, MO Posts: 16,757 no10pin no10pin	There's still plenty missing here. The notion that eBay wouldn't take care of a buyer who bought 30 items and doesn't have a confirmed delivery a month later is extremely hard to believe. No one is going to change their thoughts on Burbank from this thread. You have to provide the full story. __________________ Always looking for more George Brett stuff. Need more rookies, low numbered inserts/parallels and on-card autos (no Panini).

06-17-2020, 09:13 AM	#20
swabie2424 Member Join Date: Jul 2018 Posts: 596	I live in Burbank and Burbank Sportscards in my LCS. I have know Rob for many years and he is about the nicest, most decent and honest guy on planet earth. Burbank Sportscards is the largest volume card dealer in the country - literally - and as others have said they have made their reputation over the decades providing solid service to the hobby. Admittedly they aren’t the cheapest in terms of pricing, but I’ve never, ever heard of them just not delivering an order. Ever! They are the bedrock of reputable in the industry. I do know they were forced to close for a while due to COVID-19 but they have been back open for several weeks now. They answer their phone religiously. Maybe the OP was calling them during the shutdown?

06-17-2020, 03:05 PM	#22
RL 1953 Member Join Date: Aug 2019 Location: Michigan Posts: 967	never had any problems with Burbank.

06-17-2020, 04:21 PM	#24
TFP Member Join Date: Apr 2019 Location: Glendale, CA Posts: 901 whydoyouhavethat	I’ve never had any problems with them, either ordering online or buying at the actual shop. If they sent the wrong card or oversell, they’ll send you the right one or buy it from another shop to send on their behalf. Both are personal examples. They were experiencing shipping delays of 10-14 business days during COVID, but are slowly getting up to normal speed as confirmed on their site header and from speaking with Ryan. They also answer calls and emails pretty quickly, so it’s strange to hear anyone have problems communicating with them.

06-17-2020, 09:29 PM	#25
chezball Member Join Date: Dec 2010 Location: North East Beatoff USA Posts: 21,669 jabber	Dealt with them once and had no problems.