Selling on Ebay - Buyer requests return

[IowaCubs1]

Had a question about this. Sold a card - It says I do not accept returns.

Buyer changes their mind and says "Oops thought this was an auto, I don't want an unsigned card"

Do I Have to return it? It says that I can decline the return but I'm not sure what to do.

Pics/Title/and description show that this is not an autograph.

Thanks in advance.


EDIT: Declined the Return

EDIT: Negative Feedback Received

EDIT: NEGATIVE REMOVED BY EBAY as I don't accept returns for "Changing Mind"

EDIT: Paypal Case opened by buyer as "item not described"

EDIT: PAYPAL CASE GOES IN MY FAVOR!!! Case Closed!

[Glebe]

Even if you say no returns, ebay will force a return.. best to have him just send it back and save yourself a headache

[IowaCubs1]

Originally Posted by Glebe

Even if you say no returns, ebay will force a return.. best to have him just send it back and save yourself a headache

Really? Even if buyer chose "Changed my mind" and Ebay is allowing me the option to decline it?

Just making sure I am understanding. Seems like crap.

This is what ebay's site says:

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Here's how:

Go to your Returns dashboard.
Select View return details beside the item.
Select Decline the return and then Continue.
You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
Select Decline return.
The return request will then be closed.

[Glebe]

Originally Posted by IowaCubs1

Really? Even if buyer chose "Changed my mind" and Ebay is allowing me the option to decline it?

Just making sure I am understanding. Seems like crap.

I mean, doesn't hurt to try I suppose. I just stopped fighting eBay a while ago - they seem to always take the buyers side. To your benefit, he already said he thought it was an auto'd card even though it's clearly stated it's not, but all he has to do is file a claim "item not as described" or "item came damaged" and eBay will force your hand. Just for easiness sake, I'd accept the return as long as he pays return shipping, add him to block list and you won't risk negative feedback

[IowaCubs1]

Originally Posted by Glebe

I mean, doesn't hurt to try I suppose. I just stopped fighting eBay a while ago - they seem to always take the buyers side. To your benefit, he already said he thought it was an auto'd card even though it's clearly stated it's not, but all he has to do is file a claim "item not as described" or "item came damaged" and eBay will force your hand. Just for easiness sake, I'd accept the return as long as he pays return shipping, add him to block list and you won't risk negative feedback

True. I just want to make sure I understand the process.

[Glebe]

Originally Posted by IowaCubs1

True. I just want to make sure I understand the process.

If you have the time, maybe just call eBay and see what they think about it.

[ctizzle]

Originally Posted by IowaCubs1

Really? Even if buyer chose "Changed my mind" and Ebay is allowing me the option to decline it?

Just making sure I am understanding. Seems like crap.

This is what ebay's site says:

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Here's how:

Go to your Returns dashboard.
Select View return details beside the item.
Select Decline the return and then Continue.
You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
Select Decline return.
The return request will then be closed.

If eBay is allowing you the option, I think you’re well within your rights to say no. The buyer could then attempt to claim “item not as described” or that it was “damaged”, but it seems like there would be a record built up already against the buyer (they could have done one of those in the first place!). One thing you could try preemptively is ask the buyer those two questions (was the item as described, did it arrive damaged) and once you have answers to those questions, deny the refund. If the buyer then attempted to get a refund, you’d have the buyer’s own admissions as evidence in your favor.

[sethc1020]

You have no choice but to accept the return. Saying that you do not accept returns means absolutely nothing on Ebay anymore. This policy changed last year. If you do not just accept the return and the buyer asks ebay to step in ebay for force the return and keep your seller fees as well. If you accept the return at least you will get your seller fees back. You will still lose the paypal fees thought because they no longer give fees back on returns. Sucks but this is the new Ebay for you. The buyer can wait 30 days and just simply say they don't want it anymore and Ebay will still let them return it no questions asked. There are many threads on here about it.

I started a Petition to help get this changed for anyone that sells any type of collectible on ebay. Its just not right. Check it out and if you agree please sign it and pass along to as many people and social media outlets as you can. it may never change anything but it can't hurt either.

https://www.change.org/EbaysReturnPolicy

[IowaCubs1]

Originally Posted by sethc1020

You have no choice but to accept the return. Saying that you do not accept returns means absolutely nothing on Ebay. If you do not just accept the return and the buyer asks ebay to step in ebay for force the return and keep your seller fees as well. If you accept the return at least you will get your seller fees back. You will still lose the paypal fees thought because they no longer give fees back on returns. Sucks but this is the new Ebay for you.

Wondering why they offer to "Decline" the return then. Also, wondering how they could start a 2nd claim after I close the first one?

Ridiculous since they chose "Changed my Mind" as their reasoning and ebay is offering me to decline it lol.

[Glebe]

Originally Posted by IowaCubs1

Wondering why they offer to "Decline" the return then. Also, wondering how they could start a 2nd claim after I close the first one?

Ridiculous since they chose "Changed my Mind" as their reasoning and ebay is offering me to decline it lol.

I disagree totally with eBay's philosophy, this is how I interpret it - "There will always be sellers, and new sellers coming to eBay as it's easier to sell on eBay than amazon.. but retaining customers is hard, so we will give customers whatever they want and risk losing a seller because a customer brings us more." I strongly disagree with it, but that's how it's been for a few years.

[IowaCubs1]

Originally Posted by Glebe

I disagree totally with eBay's philosophy, this is how I interpret it - "There will always be sellers, and new sellers coming to eBay as it's easier to sell on eBay than amazon.. but retaining customers is hard, so we will give customers whatever they want and risk losing a seller because a customer brings us more." I strongly disagree with it, but that's how it's been for a few years.

Can the buyer open a 2nd claim after the return shows as "closed"?

Again, just wondering.

[sethc1020]

Originally Posted by IowaCubs1

Wondering why they offer to "Decline" the return then. Also, wondering how they could start a 2nd claim after I close the first one?

Ridiculous since they chose "Changed my Mind" as their reasoning and ebay is offering me to decline it lol.

We all wonder this as well. Its just something to make sellers feel good about listing items on Ebay until they realize its all window service. Its especially bad for anyone that sells collectible items that can have big value swings in a 30 day period. It now gives anyone a risk free option to buy something and try to flip it for profit in 30 days or return it for a full refund if they can't. Its just shady all the way around.

Im assuming that the orignal return is a "return request" where they buyer is requesting a return. If you decline that they can file a claim and will win. In which you will lose your seller fees and be responsible for return shipping costs. They tried to keep $320 from me last year when someone returned a Sam Darnold NT BGS 9.5 a month later right after he got Mono and prices dropped. He stated in the return request that "he found a better price". I tried to fight it because it was a clear cut case of buyers remorse but it didn't matter. They forced me to accept the return and tried to keep my fees. I called so many times and finally got them to return my fees as a "one time courtesy". What a joke. Thats when I started the petition. Im up to 200 signatures but the more this keeps happening the more people will realize what a slap in the face it is to anyone selling collectible items.

[shrevecity]

Originally Posted by IowaCubs1

Really? Even if buyer chose "Changed my mind" and Ebay is allowing me the option to decline it?

Just making sure I am understanding. Seems like crap.

This is what ebay's site says:

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Here's how:

Go to your Returns dashboard.
Select View return details beside the item.
Select Decline the return and then Continue.
You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
Select Decline return.
The return request will then be closed.

If that is the case you can deny the return, but they could still go to Paypal or their CC company to force the refund and in those cases may not be required to even return it. So its your call. Buyer could also neg you for denying it and depending on the rep you get and the wording they use it could stick.

[Glebe]

Originally Posted by IowaCubs1

Can the buyer open a 2nd claim after the return shows as "closed"?

Again, just wondering.

I suppose they could open a paypal claim. It's been years since I've sold on eBay. I'd imagine they could call eBay too and pester them enough

[shrevecity]

Originally Posted by sethc1020

We all wonder this as well. Its just something to make sellers feel good about listing items on Ebay until they realize its all window service. Its especially bad for anyone that sells collectible items that can have big value swings in a 30 day period. It now gives anyone a risk free option to buy something and try to flip it for profit in 30 days or return it for a full refund if they can't. Its just shady all the way around.

You can decline them in this instance and Ebay should not allow them to open a second claim they can go to Paypal or their CC though. This is where managed payments benefits the seller if the return gets denied here Ebay will cover the refund if they go to the other options. I have declined several in these cases and never had any further issues other than a neg that I was able to get removed.

[shrevecity]

Originally Posted by IowaCubs1

Can the buyer open a 2nd claim after the return shows as "closed"?

Again, just wondering.

Not with Ebay.

[IowaCubs1]

Wow - so glad that all of these companies work together.

Anyways, I declined it. I'm not giving in to the buyer's remorse. We'll see what action comes to follow. Hopefully none. I blocked the buyer also from future purchases.

Ugh.

[shrevecity]

Originally Posted by Glebe

I mean, doesn't hurt to try I suppose. I just stopped fighting eBay a while ago - they seem to always take the buyers side. To your benefit, he already said he thought it was an auto'd card even though it's clearly stated it's not, but all he has to do is file a claim "item not as described" or "item came damaged" and eBay will force your hand. Just for easiness sake, I'd accept the return as long as he pays return shipping, add him to block list and you won't risk negative feedback

If you take free returns in cases like this you are allowed to deduct up to 50% of the price lus the original shipping paid unless you offered free shipping, Also by offering free returns virtually any neg you receive over a returned item is removable.

[SleeperCards]

Originally Posted by IowaCubs1

Wow - so glad that all of these companies work together.

Anyways, I declined it. I'm not giving in to the buyer's remorse. We'll see what action comes to follow. Hopefully none. I blocked the buyer also from future purchases.

Ugh.

Post buyer ID please.

[sethc1020]

Originally Posted by shrevecity

You can decline them in this instance and Ebay should not allow them to open a second claim they can go to Paypal or their CC though. This is where managed payments benefits the seller if the return gets denied here Ebay will cover the refund if they go to the other options. I have declined several in these cases and never had any further issues other than a neg that I was able to get removed.

I don't think you can. If you decline the request they can file a claim with ebay and the seller will lose. I've been through it and talked to a million people at ebay. There is no longer anyone at ebay the reviews cases anymore, if the buyer wants a return and files a claim they win.

[sethc1020]

Originally Posted by SleeperCards

Post buyer ID please.

Yes we need the buyers ID so we can all block them.

[shrevecity]

Originally Posted by sethc1020

I don't think you can. If you decline the request they can file a claim with ebay and the seller will lose. I've been through it and talked to a million people at ebay. There is no longer anyone at ebay the reviews cases anymore, if the buyer wants a return and files a claim they win.

I have done it many times where it was a case of remorse on items where I stated no returns and nothing ever happened.

If they open a Not as described case then there is nothing you can do. If you take returns then there is nothing but here the buyer opened a simple return for the reason that is buyers remorse Ebay allows you to deny it. And they should not be able to open a new case with Ebay. As I said though they can still neg you and could go to Paypal or their CC company.

https://www.ebay.com/help/selling/ma...seller?id=4115

If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. However, if you do, you'll provide a great customer experience that encourages the buyer to purchase from you in the future

[psochaps]

You can decline. The buyer can leave you a neg on ebay.

[IowaCubs1]

Originally Posted by sethc1020

Yes we need the buyers ID so we can all block them.

Majarmy01

[IowaCubs1]

Originally Posted by psochaps

You can decline. The buyer can leave you a neg on ebay.

Stupid they can give me a neg they even said they thought it was an auto. When they can clearly see it isn’t one Lol