Legality of Panini's redemption process

[ajs213]

Yeah another Panini sucks thread. Like most I've been sitting on redemptions for a while. Even ones that I've marked to be replaced should have been fulfilled months ago. I've contacted them dozens of times to radio silence. Any people with legal backgrounds able to chime in on them not fulfilling redemptions or replacing them with equal or greater value in a timely manner? Redemptions are IOUs. How long are they legally allowed to hold onto what they owe people? And no, I'm not looking to sue Panini for not fulfilling redemptions. I'm just curious as to the legal standing of their complete failure with redemptions.

[SportsFanaticQ]

Originally Posted by ajs213

Yeah another Panini sucks thread. Like most I've been sitting on redemptions for a while. Even ones that I've marked to be replaced should have been fulfilled months ago. I've contacted them dozens of times to radio silence. Any people with legal backgrounds able to chime in on them not fulfilling redemptions or replacing them with equal or greater value in a timely manner? Redemptions are IOUs. How long are they legally allowed to hold onto what they owe people? And no, I'm not looking to sue Panini for not fulfilling redemptions. I'm just curious as to the legal standing of their complete failure with redemptions.

Yeah they are super slow. I put a redemption before and it took a year. Also one of them was replaced by something equal value.... lol so I gave up and never bought a redemption card.

[hwc]

I still have outstanding redemptions from 2012-13 and now that they have redone their redemption website, I've lost all of them and apparently my previous account doesn't work? Tried calling and emailing but no response. This #@#@#@#@ should be illegal.

[SportsFanaticQ]

Originally Posted by hwc

I still have outstanding redemptions from 2012-13 and now that they have redone their redemption website, I've lost all of them and apparently my previous account doesn't work? Tried calling and emailing but no response. This #@#@#@#@ should be illegal.

Your toast lol. Sorry mate but that's how they run that business

[kingofsnake]

For all the positive things that Panini does - creating innovative products, getting elusive players to sign, etc... - I think the way they handle redemptions is their greatest shortcoming. Panini keeps cranking out new products while ignoring existing obligations to paying customers - often having them wait for years at a time. It is really reprehensible.

OP, I'm not sure what the legal ramifications are, but I share your frustration.

[N3XTLVL]

Also you aren't really do anything. Did you guys actually read the fine print on the card and on online. The redemption is for a chance at the card listed. A CHANCE. Also redemption are based on finding inside a pack or box which are not guaranteed as a matter of fact I don't think any redemption is contractually bound in any way. It was luck the card was pulled it will be luck if you get something in return.

Sent from my SM-G975U using Tapatalk

[SportsFanaticQ]

Originally Posted by N3XTLVL

Also you aren't really do anything. Did you guys actually read the fine print on the card and on online. The redemption is for a chance at the card listed. A CHANCE. Also redemption are based on finding inside a pack or box which are not guaranteed as a matter of fact I don't think any redemption is contractually bound in any way. It was luck the card was pulled it will be luck if you get something in return.

Sent from my SM-G975U using Tapatalk

I think you are right. That's why I stayed away from them. I just guaranteed singles. You will pay a lot more but it saves you time and stress.

[hermanotarjeta]

Poopnini has covered its bases well. When you buy their unopened product you understand that you might pull a redemption. Their legal team has already protected them against this.

The only thing you can do as a consumer is to not buy products that have redemptions in them or just sell them to someone else who is willing to take the chance.

Degenerate gamblers don’t seem to care either way, and that’s who panini caters to.

You need to accept that it is going to take one full year at least to get your card back.

I received my final pending one today coincidentally and I will never do it again.

[drsma1]

Originally Posted by hwc

I still have outstanding redemptions from 2012-13 and now that they have redone their redemption website, I've lost all of them and apparently my previous account doesn't work? Tried calling and emailing but no response. This #@#@#@#@ should be illegal.

You sure? Have you got the Panini Direct app?

Under customer support/check ticket status/open tickets.

You probably have, but just in case.

[salthill]

Originally Posted by N3XTLVL

The redemption is for a chance at the card listed. A CHANCE

Can you point me to where it says that?
It’s not on the back of the card. And wouldn’t that qualify it as a sweepstakes.

[Cavaliercards]

Originally Posted by ajs213

Yeah another Panini sucks thread. Like most I've been sitting on redemptions for a while. Even ones that I've marked to be replaced should have been fulfilled months ago. I've contacted them dozens of times to radio silence. Any people with legal backgrounds able to chime in on them not fulfilling redemptions or replacing them with equal or greater value in a timely manner? Redemptions are IOUs. How long are they legally allowed to hold onto what they owe people? And no, I'm not looking to sue Panini for not fulfilling redemptions. I'm just curious as to the legal standing of their complete failure with redemptions.

Their redemption info has said (I am not holding one now) a disclaimer that they can substitute it, as you know since you asked for a replacement.

What is interesting is the leagues are requiring brands to keep putting out product even when Panini employees were not in the office. This has clogged them up with redemptions.

Someone in our town is working in VA for Panini right now and has been for months due to the pandemic.

[Eighty5Hundo]

Originally Posted by drsma1

You sure? Have you got the Panini Direct app?

Under customer support/check ticket status/open tickets.

You probably have, but just in case.

THIS!!!!! No wonder they aren't returning calls/emails on this issue. I was like WTF until you said to check here. My redemptions are there. I had same issue where I used my username as opposed to email address to login previously.

THANKS MAN

[oldgoldy97]

I’d love to sue Topps or Fleer or Scoreboard for unfulfilled redemptions.

[Jblaw1]

You would have to sue them under a state consumer protection act like a merchandising practices act which would let you get to whether it seems fraudulent based on average consumer and not their weasel words which you don’t see when you purchase the box.

After a 5 plus year wait for a hank Aaron Jackie Robinson dual auto from topps I ONLY redeem Cards I either don’t care about or am willing to sue them over.

And yeah, it’s absolute horse 🐎 💩 the way they do this.

[ajs213]

So I'm looking at a panini box right now. It says that it may contain redemptions that expire in 18 months. It doesn't mention that redemptions themselves have any other limitations. As no limitations on them not being fulfilled or replace are on the box, I'm thinking they can't weasel out of it. The only weael word on the box is the "on average" but that can only get them out of replacing missing hits. But again, I'm no lawyer. It would be awesome if a lawyer can chime in with some information on the general ties here but not give legal advice.

[Deadshot]

Did you follow the Brashear class action case last year? I think there were parts of it that argued the legality of the whole situation.

[ajs213]

Originally Posted by Deadshot

Did you follow the Brashear class action case last year? I think there were parts of it that argued the legality of the whole situation.

I did not. I will look into this now. Thanks.

[pingbling23]

their redemption process use to be the best. now they are backed up because they have to take the time to go through thousands of claims where people are unhappy with pulling a mint card instead of gem mint.

[ajs213]

Originally Posted by pingbling23

their redemption process use to be the best. now they are backed up because they have to take the time to go through thousands of claims where people are unhappy with pulling a mint card instead of gem mint.

If Panini is run well, the people fulfilling redemptions are not checking the damage of cards. Cards should in theory be stored in a way that you know where every card is unless it was backdoored. QA would then tell Redemptions to ship out a replacement should a card be sufficiently damaged.



But panini is clearly not run well.

[pingbling23]

Originally Posted by ajs213

If Panini is run well, the people fulfilling redemptions are not checking the damage of cards. Cards should in theory be stored in a way that you know where every card is unless it was backdoored. QA would then tell Redemptions to ship out a replacement should a card be sufficiently damaged.



But panini is clearly not run well.

neither you nor i know their finances. its easy to say panini should have 1000 employees handling redemptions and 1000 handling replacements.

[Deadshot]

Originally Posted by ajs213

I did not. I will look into this now. Thanks.

I talked about it in an episode I did in April 2019. I'm sure there's been some movement on the case since then, though. Paul Lesko used to tweet about it quite a bit

https://waxmuseum.podbean.com/e/epis...ption-lawsuit/

[discodanman45]

I am actually shocked there aren't more lawsuits against Panini with the rise of cards prices. These undelivered redemptions are now worth thousands of dollars for certain players, some even approaching $100,000. With all this huge money and Panini profiting hugely selling boxes of cards for $1000 a pop, lawyers would love this. With all the ebay sales it is easy to price how much money people lost because of their non-compliance of issuing the redemptions. One person not receiving a Trout or Giannis SSP auto could start a case individually.

[Cavaliercards]

Originally Posted by discodanman45

I am actually shocked there aren't more lawsuits against Panini with the rise of cards prices. These undelivered redemptions are now worth thousands of dollars for certain players, some even approaching $100,000. With all this huge money and Panini profiting hugely selling boxes of cards for $1000 a pop, lawyers would love this. With all the ebay sales it is easy to price how much money people lost because of their non-compliance of issuing the redemptions. One person not receiving a Trout or Giannis SSP auto could start a case individually.

And then you see the fine print where they could replace it like Topps has done by sending a $20 card and saying congrats.

[pingbling23]

Originally Posted by discodanman45

I am actually shocked there aren't more lawsuits against Panini with the rise of cards prices. These undelivered redemptions are now worth thousands of dollars for certain players, some even approaching $100,000. With all this huge money and Panini profiting hugely selling boxes of cards for $1000 a pop, lawyers would love this. With all the ebay sales it is easy to price how much money people lost because of their non-compliance of issuing the redemptions. One person not receiving a Trout or Giannis SSP auto could start a case individually.

if litigation was easy, it would have been already done for easy money. the issue is we buy these boxes knowing there can be redemptions in there with no guarantee on when they will be filled.

[discodanman45]

Originally Posted by pingbling23

if litigation was easy, it would have been already done for easy money. the issue is we buy these boxes knowing there can be redemptions in there with no guarantee on when they will be filled.

I have never read the fine print from the early redemptions, but they probably had good lawyers write it up for them. I do feel bad for any people that had to deal with that Panini nonsense. I get angry just reading the stories.