Finally Redemption Free; Crosby 5 1/2 yrs in the making

[ejs23]

I am finally redemption-free. Cleared out the few I had with Panini & Topps years ago and just received the last one I had with UD. Only took them 5 1/2 years to get it made.

- August 2015 I pull a redemption out of 2014-15 UD Premier for a Sidney Crosby Super Rookie Patch Auto /25. They look like nice cards & as a Pens collector of course I redeem it.

- Last year I decide to call for a replacement, 4 1/2 yrs seemed long enough to wait. But before I call them, I receive an unsolicited replacement from them.

- The replacement is a 2011 Goodwin Champions Wayne Gretzky auto. Normally a Gretzky auto would be nice, but it's one of the ugliest cards I've seen and was in no way a fair replacement. So I decide to call and ask them to replace the replacement...

- Before I call them on it, they contact me to say that the Crosby card is being made and if I want it I just have to return the Gretzky. They also promise to sent me an additional card to reimburse for shipping. I agree... happy to hear the Crosby is done.

- But the Crosby wasn't done. After a few months I contacted them and was told it was being made. This was annoying because they made it sound like was done and ready to be shipped. But ok, I'll remain patient.

- A few months later, Oct 2020, I contact them again. They tell me it was sent to Crosby "3 weeks ago" and should be back shortly and on it's way out. Again, nothing.

- I contact them last month and ask if the Crosby is returned... and if not, that I'd like a fair replacement. No response from them.

- Finally, I call last week and get a new person. He tells me it's made, it's signed, it's back and it will be shipped (last friday) and I'd receive it this week. And I did!!!

- In fact, I received 2 of them!

Was the 2nd one to reimburse me as promised? Was it to thank me for my 5 1/2 year wait? Doubt it. After a few minutes I realized what I think happened. They arrived in 2 separate FedEx packages. Before opening I assume one was the Crosby and they must have forgot to add something so sent it separately. But what I found is 2 different reference numbers. One looks like it was the original redemption and the other the case opened to replace the Gretzky.

So if that's the case they made a mistake. And of course they didn't add any additional card as they promised, which isn't cool. Of course my conscience says I have to let them know they made a mistake. But I think I'll wait for them to reimburse me with something before sending... I'm guessing something will arrive sooner, and will be nicer, if they want something from me instead of forcing me to wait on them yet again. I think that's fair... but tell me if I'm wrong.

Sorry that's so long... just wanted to share my 5 1/2 year wait.
thanks

[Soxrule111]

Originally Posted by ejs23

I am finally redemption-free. Cleared out the few I had with Panini & Topps years ago and just received the last one I had with UD. Only took them 5 1/2 years to get it made.

- August 2015 I pull a redemption out of 2014-15 UD Premier for a Sidney Crosby Super Rookie Patch Auto /25. They look like nice cards & as a Pens collector of course I redeem it.

- Last year I decide to call for a replacement, 4 1/2 yrs seemed long enough to wait. But before I call them, I receive an unsolicited replacement from them.

- The replacement is a 2011 Goodwin Champions Wayne Gretzky auto. Normally a Gretzky auto would be nice, but it's one of the ugliest cards I've seen and was in no way a fair replacement. So I decide to call and ask them to replace the replacement...

- Before I call them on it, they contact me to say that the Crosby card is being made and if I want it I just have to return the Gretzky. They also promise to sent me an additional card to reimburse for shipping. I agree... happy to hear the Crosby is done.

- But the Crosby wasn't done. After a few months I contacted them and was told it was being made. This was annoying because they made it sound like was done and ready to be shipped. But ok, I'll remain patient.

- A few months later, Oct 2020, I contact them again. They tell me it was sent to Crosby "3 weeks ago" and should be back shortly and on it's way out. Again, nothing.

- I contact them last month and ask if the Crosby is returned... and if not, that I'd like a fair replacement. No response from them.

- Finally, I call last week and get a new person. He tells me it's made, it's signed, it's back and it will be shipped (last friday) and I'd receive it this week. And I did!!!

- In fact, I received 2 of them!

Was the 2nd one to reimburse me as promised? Was it to thank me for my 5 1/2 year wait? Doubt it. After a few minutes I realized what I think happened. They arrived in 2 separate FedEx packages. Before opening I assume one was the Crosby and they must have forgot to add something so sent it separately. But what I found is 2 different reference numbers. One looks like it was the original redemption and the other the case opened to replace the Gretzky.

So if that's the case they made a mistake. And of course they didn't add any additional card as they promised, which isn't cool. Of course my conscience says I have to let them know they made a mistake. But I think I'll wait for them to reimburse me with something before sending... I'm guessing something will arrive sooner, and will be nicer, if they want something from me instead of forcing me to wait on them yet again. I think that's fair... but tell me if I'm wrong.

Sorry that's so long... just wanted to share my 5 1/2 year wait.
thanks

You gotta be kidding me right...They sent you two Crosbys either to make it right or by mistake. And your going to complain they didnt send you something free?

Again, so you redemed the Crosby, they sent a Gretzky as a replacement. The Crosby case is closed, you retuned the Gretzky because you thought it was Ugly, and they made a mistake by reopening the Crosby and not closeing the Gretzky. I hope you return the second Crosby.....

[discostu]

Originally Posted by Soxrule111

You gotta be kidding me right...They sent you two Crosbys either to make it right or by mistake. And your going to complain they didnt send you something free?

Again, so you redemed the Crosby, they sent a Gretzky as a replacement. The Crosby case is closed, you retuned the Gretzky because you thought it was Ugly, and they made a mistake by reopening the Crosby and not closeing the Gretzky. I hope you return the second Crosby.....

Disagree completely with this take here.

UD has a long history of ugliness, if someone gets to take advantage of their stupidity or kindness...who am I to judge which it was?

[orion9578]

Originally Posted by Soxrule111

You gotta be kidding me right...They sent you two Crosbys either to make it right or by mistake. And your going to complain they didnt send you something free?

Again, so you redemed the Crosby, they sent a Gretzky as a replacement. The Crosby case is closed, you retuned the Gretzky because you thought it was Ugly, and they made a mistake by reopening the Crosby and not closeing the Gretzky. I hope you return the second Crosby.....

The guy said he was going to hold the second Crosby they sent by mistake till they sent him his compensation for waiting? Something like that. Bit of a confusing post but I read it as he is sending the second one back once they send him what hes owed. Smart move in my opinion. It'll likely light a fire under their butt to do something quicker.

Nice card OP!

[ejs23]

Originally Posted by Soxrule111

You gotta be kidding me right...They sent you two Crosbys either to make it right or by mistake. And your going to complain they didnt send you something free?

Again, so you redemed the Crosby, they sent a Gretzky as a replacement. The Crosby case is closed, you retuned the Gretzky because you thought it was Ugly, and they made a mistake by reopening the Crosby and not closeing the Gretzky. I hope you return the second Crosby.....

I know my post got long, so maybe you missed some of it.

If they sent me 2 Crosby's to make it right, of course I wouldn't complain about getting something free. But it seems more likely they made a mistake. And I didn't want something for "free," they promised something to reimburse for my shipping expense. Which seems fair.

The Gretzky is an ugly card and was not a fair replacement.

And like I said, of course I'd return it if it was a mistake. But I think it's fair they send me something first... otherwise a year from now I'll still be waiting for something.

[ejs23]

Originally Posted by orion9578

The guy said he was going to hold the second Crosby they sent by mistake till they sent him his compensation for waiting? Something like that. Bit of a confusing post but I read it as he is sending the second one back once they send him what hes owed. Smart move in my opinion. It'll likely light a fire under their butt to do something quicker.

Nice card OP!

Thanks very much. It's a nice card, I'm happy it finally was made.

And yes, to be clear I plan to return the 2nd one. In fact I just emailed the rep I had previously talked with about the case. I did ask for something fair as a reimbursement. It's not like I'm holding this card hostage, just something reasonable to make me whole.

thanks again!

[WillyC]

hope you get to keep both cards... 5.5 years waiting, this is karma.

IMO, the 17/25 is the nicer card

[valleynuckfan]

Yeah I think if you decided to keep the second Crosby you wouldn't be offside.
UD promised you an additional card- and you got a second card. Maybe that was their intent? And maybe they just want to put the issue to bed with no more time and administration?
If they screwed up the double shipping but still send you a replacement as promised then it's back on you to contact them and ask them if they want the second Crosby back.
Until then I think you're fine.

[marinocollector]

I say pay it forward. I'll PM you my address.

LOL

Congrats!

[creasecollector]

These cards are stunning! .... Times Two, apparently!

[kingofsnake]

Congrats, OP. Looks like your patience/persistence really paid off.

[mallowciraptor]

Auction the second one and donate the proceeds to your favorite charity.

Would make for a good way to pay forward some good karma.