FYI: PSA Label Correction Request (ebay account: psacrc = legit PSA rep)

towerymt · 02-14-2022, 01:06 PM

This thread is intended to be informative about a PSA process I didn't know much about, so I thought others might be interested to learn about it.

Summary:
If you have a PSA graded card that is mislabeled, you can submit it for correction, and based on my experience, it shouldn't cost you anything. I did not have the card graded, I bought it already graded, but mis-labeled. PSA covered shipping both ways, and there was no charge for the fix. It's going to be about 30 total days from contacting PSA, to receiving the card back.

-------------------------------------

On Jan 12 I was contacted through ebay messages about a card I had listed with the following title: 2017 Bowman Prospect Chrome Refractor Auto #EJ Eloy Jimenez PSA 10 *mislabeled*

The account has zero feedback. It looked suspicious to me. The contact info was attached as an image ("business card"), which is also something to be suspicious of, but sending an email address or phone number within the text of an ebay message may get it flagged for removal, so I get why it's done this way.

I checked out the email domain, collectors.com. I was suspicious of this, too, since it wasn't psacard.com. However, if you look around that site, you'll see that it falls within the Collectors Universe hierarchy. I had never been to that collectors.com site before.

It's worth noting that the cert number was deactivated at the time I checked it after receiving the first ebay message, so that led me to believe this was all legit, but I still did my due diligence to make sure. I would never contact a phone number or email address sent to me via ebay message in the way this one was sent. Not without verifying it first.

The ebay account references the Customer Request Center (CRC), so the best thing to do is go directly to the PSA site, psacard.com, and look for a link to the CRC. It's linked from the main page. Services --> Helpful Links --> Customer Request Center

https://www.psacard.com/myaccount/customerrequestcenter

From this page, I entered a Label Correction Request on Jan 19. I got a reply from Beth (the same person who contacted me via ebay messages) and she confirmed that PSA covers shipping both ways, and the card was already reviewed/confirmed to be mislabeled. We had a back and forth conversation the same day, so the response was very timely.

I wasn't able to submit the online form because the cert# was deactivated (the online form derives the description based on the cert# and you can't type in the description field), so I was provided a form to print and fill out. In the online submission center, I was asked to choose Review in step two, and CRC in step 3. Looks like CRC isn't there now (I'd never seen that option before), so I suspect it's activated temporarily for your account based on this type of request. CRC was a $0 option, so it makes sense not to show it to everyone, all the time.

I dropped it at Fedex Jan 20.
Marked "arrived" by PSA Jan 27.
Entered Feb 2
Research & ID Feb 2
Assembly Feb 8
Shipped Feb 11 (actually going out today, Feb 14).

The cert# is active again (same number as before), description is updated, and they imaged the card as well.

https://www.psacard.com/cert/44192649

The "pizza tracker" is slightly different for re-holder:

Hope this helps. Any questions, just ask!

jameshues · 02-14-2022, 03:59 PM

Thanks for posting - very interesting because I also would've been skeptical after receiving a message like that from a 0 feedback account. Surprising and glad that it was all legit

mjohnatgt · 02-14-2022, 07:40 PM

That's actually a great service. Many times I'll use their PSA Auction Prices Realized to report to them when a card is mislabeled, so it's possible they're proactively using information gathered there to notify people about their slabs being wrong. They could also use it to recall all those counterfeit and fantasy soccer cards they graded last year.

dictoresno · 02-15-2022, 09:11 AM

been pretty well known for awhile. ive used their CRC label correction or reholder due to QC on their website a few times. my guess is they have no way to contact ebay members when they have mislabeled cards other than creating an ebay account. I know they try to reach out to ebay members when they actively come across issues on auctions.

and correct, the CRC option is enabled on your account once you have an open CRC request officially approved for submission.

gregzcardz · 08-17-2024, 08:21 PM

I bought a Jerry Rice 1986 Topps RC PSA 9. When I consigned it with Probstein123 I was notified that PSA had decertified the card and Probstein123 was ending the auction. I contacted PSA and they sent me an email that stated whether or not I send the card to them is "ultimately up to you". Slab also has an "ebay authenticity guarantee" on it and when I called ebay they stated they rely on PSA who does the grading. PSA is going to keep the card when I send it to them and they will not compensate me in any way. That's what I expect but maybe I will be surprised.

rfgilles · 08-17-2024, 09:11 PM

Quote:

Originally Posted by gregzcardz

I bought a Jerry Rice 1986 Topps RC PSA 9. When I consigned it with Probstein123 I was notified that PSA had decertified the card and Probstein123 was ending the auction. I contacted PSA and they sent me an email that stated whether or not I send the card to them is "ultimately up to you". Slab also has an "ebay authenticity guarantee" on it and when I called ebay they stated they rely on PSA who does the grading. PSA is going to keep the card when I send it to them and they will not compensate me in any way. That's what I expect but maybe I will be surprised.

The ebay authenticity guarantee is for the slab and doesn't cover the card inside the slab.

mjohnatgt · 08-18-2024, 06:22 AM

A couple of questions for you:
1) Who did you purchase the Jerry Rice RC from?

2) Was it directly through eBay or did you buy it from someone, packaged in the eBay authenticity guarantee folder? Because that can easily be transferred from one slab to another.

If your card is real and just has a duplicate cert number (sometimes PSA does this by accident), they will reslab the card with a new cert and return it to you. In other cases, the card inside may be counterfeit or trimmed and was in a resealed slab, and the flip may be fake or just used from a card that was cracked out and sent back in to PSA.

You're better off sending it in, because it's basically worthless until PSA blesses it again, and you'd just be passing the buck to whoever you sell it to, which would be inappropriate.

3124508 on COMC · 08-18-2024, 07:14 AM

If you have any recourse on the transaction in which you purchased the card, you should take that. Return, claim, chargeback, etc.

If not, proceed per mjohnatgt.

02-14-2022, 01:06 PM	#1
towerymt Member Join Date: Mar 2019 Location: VA Posts: 8,821	FYI: PSA Label Correction Request (ebay account: psacrc = legit PSA rep) This thread is intended to be informative about a PSA process I didn't know much about, so I thought others might be interested to learn about it. Summary: If you have a PSA graded card that is mislabeled, you can submit it for correction, and based on my experience, it shouldn't cost you anything. I did not have the card graded, I bought it already graded, but mis-labeled. PSA covered shipping both ways, and there was no charge for the fix. It's going to be about 30 total days from contacting PSA, to receiving the card back. ------------------------------------- On Jan 12 I was contacted through ebay messages about a card I had listed with the following title: 2017 Bowman Prospect Chrome Refractor Auto #EJ Eloy Jimenez PSA 10 mislabeled The account has zero feedback. It looked suspicious to me. The contact info was attached as an image ("business card"), which is also something to be suspicious of, but sending an email address or phone number within the text of an ebay message may get it flagged for removal, so I get why it's done this way. I checked out the email domain, collectors.com. I was suspicious of this, too, since it wasn't psacard.com. However, if you look around that site, you'll see that it falls within the Collectors Universe hierarchy. I had never been to that collectors.com site before. It's worth noting that the cert number was deactivated at the time I checked it after receiving the first ebay message, so that led me to believe this was all legit, but I still did my due diligence to make sure. I would never contact a phone number or email address sent to me via ebay message in the way this one was sent. Not without verifying it first. The ebay account references the Customer Request Center (CRC), so the best thing to do is go directly to the PSA site, psacard.com, and look for a link to the CRC. It's linked from the main page. Services --> Helpful Links --> Customer Request Center https://www.psacard.com/myaccount/customerrequestcenter From this page, I entered a Label Correction Request on Jan 19. I got a reply from Beth (the same person who contacted me via ebay messages) and she confirmed that PSA covers shipping both ways, and the card was already reviewed/confirmed to be mislabeled. We had a back and forth conversation the same day, so the response was very timely. I wasn't able to submit the online form because the cert# was deactivated (the online form derives the description based on the cert# and you can't type in the description field), so I was provided a form to print and fill out. In the online submission center, I was asked to choose Review in step two, and CRC in step 3. Looks like CRC isn't there now (I'd never seen that option before), so I suspect it's activated temporarily for your account based on this type of request. CRC was a $0 option, so it makes sense not to show it to everyone, all the time. I dropped it at Fedex Jan 20. Marked "arrived" by PSA Jan 27. Entered Feb 2 Research & ID Feb 2 Assembly Feb 8 Shipped Feb 11 (actually going out today, Feb 14). The cert# is active again (same number as before), description is updated, and they imaged the card as well. https://www.psacard.com/cert/44192649 The "pizza tracker" is slightly different for re-holder: Hope this helps. Any questions, just ask!

02-14-2022, 03:59 PM	#2
jameshues Member Join Date: May 2011 Location: Phoenix, AZ Posts: 1,584	Thanks for posting - very interesting because I also would've been skeptical after receiving a message like that from a 0 feedback account. Surprising and glad that it was all legit __________________ Looking for all CHRIS PAUL patches and autos! My photobucket: http://www.photobucket.com/jameshues

02-15-2022, 09:11 AM	#4
dictoresno Member Join Date: Jul 2017 Location: NJ Posts: 4,268 smzcards	been pretty well known for awhile. ive used their CRC label correction or reholder due to QC on their website a few times. my guess is they have no way to contact ebay members when they have mislabeled cards other than creating an ebay account. I know they try to reach out to ebay members when they actively come across issues on auctions. and correct, the CRC option is enabled on your account once you have an open CRC request officially approved for submission. __________________ myslabs.to/smzcards

08-18-2024, 07:14 AM	#8
3124508 on COMC BODA Join Date: Jun 2016 Posts: 9,401	If you have any recourse on the transaction in which you purchased the card, you should take that. Return, claim, chargeback, etc. If not, proceed per mjohnatgt. __________________ 3124508@protonmail.com The Short Guide to the PWCC Card Trimming & Alteration Fraud

02-14-2022, 07:40 PM	#3
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,719 mjohnatgt mjohnatgt	That's actually a great service. Many times I'll use their PSA Auction Prices Realized to report to them when a card is mislabeled, so it's possible they're proactively using information gathered there to notify people about their slabs being wrong. They could also use it to recall all those counterfeit and fantasy soccer cards they graded last year.

08-17-2024, 08:21 PM	#5
gregzcardz Member Join Date: Aug 2019 Posts: 2	I bought a Jerry Rice 1986 Topps RC PSA 9. When I consigned it with Probstein123 I was notified that PSA had decertified the card and Probstein123 was ending the auction. I contacted PSA and they sent me an email that stated whether or not I send the card to them is "ultimately up to you". Slab also has an "ebay authenticity guarantee" on it and when I called ebay they stated they rely on PSA who does the grading. PSA is going to keep the card when I send it to them and they will not compensate me in any way. That's what I expect but maybe I will be surprised.

08-18-2024, 06:22 AM	#7
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,719 mjohnatgt mjohnatgt	A couple of questions for you: 1) Who did you purchase the Jerry Rice RC from? 2) Was it directly through eBay or did you buy it from someone, packaged in the eBay authenticity guarantee folder? Because that can easily be transferred from one slab to another. If your card is real and just has a duplicate cert number (sometimes PSA does this by accident), they will reslab the card with a new cert and return it to you. In other cases, the card inside may be counterfeit or trimmed and was in a resealed slab, and the flip may be fake or just used from a card that was cracked out and sent back in to PSA. You're better off sending it in, because it's basically worthless until PSA blesses it again, and you'd just be passing the buck to whoever you sell it to, which would be inappropriate.