Ebay buyer to avoid (f45_mvc)

[1980bust]

Sold a card to this buyer and shipped early Feb. A week later the item disappears completely. No tracking updates whatsoever. After another month buyer is obviously annoyed, so I open an investigation to see where it is.

While I'm waiting to find out, buyer opens an Ebay case and gets a refund. Not surprising, and fairly expected.

Now - the card resurfaces a few days ago, and is delivered to him after he's already been refunded.

I contact him asking what he wants to do. Says he's already bought a raw replacement and sent it to PSA, so he'll keep the one I sent but offers to pay a portion of the original price back to me because of the wait and how he doesn't really need the card I sold him now.

Obviously I asked for full payment or a return of the item. Buyer goes silent.

I appeal the refund with Ebay, giving them proof of delivery (the tracking hasn't updated in Ebay since the card went missing) AND the buyer's confirmation that he received item. Ebay dismisses my appeal and says original decision is correct. Now waiting for Customer Service's response.

Good times overall really.

[dengbang]

You have proof he received the card, hopefully eBay actually reads his message.

[Promethius88]

If a I sell a card and it goes missing in transit and no updates on USPS I will refund the payment at 30 days...maybe sooner. Of course, I'm not waiting that long to do the "where's my package" inquiry.
After refunding the buyer, I wouldn't expect them to pay if the card arrives 2 months later. If it is a low $$ card.... a part of doing business. If it was a high $$ item, I have it insured and I would have already filed a claim after the required 30 days.

Yes, as a buyer the ethical thing to do would be to pay at least part of the money or return the card but I'm not going to lose any sleep if they don't.

[1980bust]

Originally Posted by Promethius88

If a I sell a card and it goes missing in transit and no updates on USPS I will refund the payment at 30 days...maybe sooner. Of course, I'm not waiting that long to do the "where's my package" inquiry.
After refunding the buyer, I wouldn't expect them to pay if the card arrives 2 months later. If it is a low $$ card.... a part of doing business. If it was a high $$ item, I have it insured and I would have already filed a claim after the required 30 days.

Yes, as a buyer the ethical thing to do would be to pay at least part of the money or return the card but I'm not going to lose any sleep if they don't.

I didn't start an inquiry into where it was until I heard from the buyer, since many times things get delivered without tracking the entire way, and I thought this might be the case. I can't claim insurance either since it's been delivered.

The card wasn't top dollar - roughly $100 - but it's the principle and the cheek of this buyer to send that message after receiving the card that's pissed me off.

[montej1695]

The buyer should send you back the card, not look to purchase it a 2nd time at a lower price.

Not his fault the item went missing for 2 months. My guess would be that had the item been originally delivered as normal, everyone would have been fine with the transaction.

[SandStoneSports]

Originally Posted by montej1695

The buyer should send you back the card, not look to purchase it a 2nd time at a lower price.

Not his fault the item went missing for 2 months. My guess would be that had the item been originally delivered as normal, everyone would have been fine with the transaction.

Thats 100% percent the correct way to go about it. It's how I would handle it as well. I would either pay the money back minus the shipping or send it back. There are so many ways a deal can be messed up by outside sources, no need to make it worse by being greedy or trying to one up someone.

That said, the hobby has its characters.

[Promethius88]

Originally Posted by 1980bust

I didn't start an inquiry into where it was until I heard from the buyer, since many times things get delivered without tracking the entire way, and I thought this might be the case. I can't claim insurance either since it's been delivered.

The card wasn't top dollar - roughly $100 - but it's the principle and the cheek of this buyer to send that message after receiving the card that's pissed me off.

Just from your original post, you indicated that the card disappeared a week after it was shipped and then after another month you opened the investigation. I had just assumed you were aware after that first week that the card was missing. If you didn't know until after the month, I get that. I don't always watch every item I sell to make sure it is delivered, although I try to look thru my list every couple of weeks.

As far as the can't file a claim... of course you can't now, but you could/should have after the original 30 days had past. The buyer had opened a claim and got refunded. That was when the claim should have been filed with USPS.

Again, I agree, pretty crappy move by the buyer but probably not a reason for people not to block this particular buyer. JMO.

[Derekbauer]

Originally Posted by Promethius88

Just from your original post, you indicated that the card disappeared a week after it was shipped and then after another month you opened the investigation. I had just assumed you were aware after that first week that the card was missing. If you didn't know until after the month, I get that. I don't always watch every item I sell to make sure it is delivered, although I try to look thru my list every couple of weeks.

As far as the can't file a claim... of course you can't now, but you could/should have after the original 30 days had past. The buyer had opened a claim and got refunded. That was when the claim should have been filed with USPS.

Again, I agree, pretty crappy move by the buyer but probably not a reason for people not to block this particular buyer. JMO.

Buyer is clearly dishonest or whatever you wanna call it. Send the card back that you got fully refunded for. Easy block.

[cardlover29]

buyer either has to pay the price he bought it for or return it, end of story, there are not other options here. He said he got the card, if he doesnt pay in full or return it, that is theft. no idea how he can even think that paying part of the card is an option.

[cardlover29]

Originally Posted by Promethius88

Just from your original post, you indicated that the card disappeared a week after it was shipped and then after another month you opened the investigation. I had just assumed you were aware after that first week that the card was missing. If you didn't know until after the month, I get that. I don't always watch every item I sell to make sure it is delivered, although I try to look thru my list every couple of weeks.

As far as the can't file a claim... of course you can't now, but you could/should have after the original 30 days had past. The buyer had opened a claim and got refunded. That was when the claim should have been filed with USPS.

Again, I agree, pretty crappy move by the buyer but probably not a reason for people not to block this particular buyer. JMO.

any buyer who pulls a stunt like this (partial payment) deserves a instant block. I can tell you must be a buyer and not a seller....

[Promethius88]

Originally Posted by cardlover29

any buyer who pulls a stunt like this (partial payment) deserves a instant block. I can tell you must be a buyer and not a seller....

You obviously didn't read my previous post. I am primarily a seller. I am not condoning the buyers actions at all and it is not what I would have done as a buyer. I have had similar situations where, AS A SELLER, the buyer has come to me and said that they received a card after it went missing for a long time and I just allow them to keep it, free of charge. I consider that good karma and you keep a future potential customer happy.

After 2+ months, I've basically moved on with my life and not looking to see if a card ever got delivered nor would I reach out to the buyer if it had. I would have also filed a claim after it still didn't show up after 30 days and the buyer was refunded, had I purchased insurance. If not, that is still on me.

You are all acting like the buyer initiated some scam from the get go. He was inconvenienced with both his time and money and in my books, that's worth something. Sorry I have a different take than you do.

[cardlover29]

Originally Posted by Promethius88

You obviously didn't read my previous post. I am primarily a seller. I am not condoning the buyers actions at all and it is not what I would have done as a buyer. I have had similar situations where, AS A SELLER, the buyer has come to me and said that they received a card after it went missing for a long time and I just allow them to keep it, free of charge. I consider that good karma and you keep a future potential customer happy.

After 2+ months, I've basically moved on with my life and not looking to see if a card ever got delivered nor would I reach out to the buyer if it had. I would have also filed a claim after it still didn't show up after 30 days and the buyer was refunded, had I purchased insurance. If not, that is still on me.

You are all acting like the buyer initiated some scam from the get go. He was inconvenienced with both his time and money and in my books, that's worth something. Sorry I have a different take than you do.

as a seller is it appalling that you would even think it is ok for this buyer to offer "a good amount less" for something that they originally paid for and were happy with the price. it is very clear cut what should happen here, either he pays the full sale price or returns it at the sellers cost, end of story. there are no other negotiations to be had here. I have no idea why you think that is even close to being "good karma" to give the buyer a freebie. To be very clear, the issue here is that the buyer thinks he is entitled to either keep the card for free or pay "a good amount less". There is no reason why this should happen as he got a full refund. It is the buyer taking advantage of the situation and that is a very easy reason to block him and I am shocked that you are defending his actions.

OP, very simple. you have proof he received the card. Call ebay and tell them to check the message and you want either a full refund or the card returned.

[Clyde725]

Originally Posted by Promethius88

You obviously didn't read my previous post. I am primarily a seller. I am not condoning the buyers actions at all and it is not what I would have done as a buyer. I have had similar situations where, AS A SELLER, the buyer has come to me and said that they received a card after it went missing for a long time and I just allow them to keep it, free of charge. I consider that good karma and you keep a future potential customer happy.

After 2+ months, I've basically moved on with my life and not looking to see if a card ever got delivered nor would I reach out to the buyer if it had. I would have also filed a claim after it still didn't show up after 30 days and the buyer was refunded, had I purchased insurance. If not, that is still on me.

You are all acting like the buyer initiated some scam from the get go. He was inconvenienced with both his time and money and in my books, that's worth something. Sorry I have a different take than you do.

I agree with you if it were a $5-$10 card, but I think OP said it was like $100.

And, I also understand that if he filed a claim with the USPS and got a check for $100, it would be different. I've never done that before, so I'm not sure how easy it is. And, it sounds like OP did not do that. What would happen if it got delivered then? Does USPS let you keep the money?

Right now, OP is out the card and no money, and the Buyer has the card (that he could sell for $100 presumably) for free. Not great.

The only thing redeemable about the Buyer is he did send a message saying he got it.

[Promethius88]

Originally Posted by cardlover29

as a seller is it appalling that you would even think it is ok for this buyer to offer "a good amount less" for something that they originally paid for and were happy with the price. it is very clear cut what should happen here, either he pays the full sale price or returns it at the sellers cost, end of story. there are no other negotiations to be had here. I have no idea why you think that is even close to being "good karma" to give the buyer a freebie. To be very clear, the issue here is that the buyer thinks he is entitled to either keep the card for free or pay "a good amount less". There is no reason why this should happen as he got a full refund. It is the buyer taking advantage of the situation and that is a very easy reason to block him and I am shocked that you are defending his actions.

OP, very simple. you have proof he received the card. Call ebay and tell them to check the message and you want either a full refund or the card returned.

In none of my posts have I defended the buyers actions. You need to go back and re-read what I have said. I have been clear that I don't agree with the buyer not being more stand-up about the situation.
My responses are as a seller and how I would handle the situation.

"as a seller is it appalling that you would even think it is ok for this buyer to offer "a good amount less" for something that they originally paid for and were happy with the price."
The buyer was happy with the price of the item had it been delivered in a timely fasion....it was not. This was not the fault of the seller, nor the buyer that it was lost for 2 months.
From what I can see, the buyer reached out to OP and at least let him know the card arrived. Assuming that is the case, I would say not everyone would even do that much. OP also said that after he asked for the card or full payment and lost the appeal, the buyer went silent. I can't tell from the screenshots when the last communication from the buyer was. It's dated 4/13 so maybe that was the last communication and there is more to come. I don't know and neither do you.

[1980bust]

Originally Posted by Clyde725

The only thing redeemable about the Buyer is he did send a message saying he got it.

The buyer sent the message saying he'd received it AFTER I sent him a message saying that the tracking shows it's finally been delivered, and I'm glad it made it to him in the end, and asking what he wants to do about the refund.

He didn't reach out to me first.

[cardlover29]

Originally Posted by 1980bust

The buyer sent the message saying he'd received it AFTER I sent him a message saying that the tracking shows it's finally been delivered, and I'm glad it made it to him in the end, and asking what he wants to do about the refund.

He didn't reach out to me first.

ignore this other guy, he clearly just wants to look like a good guy who gives cards away for free for good karma.

Anyway, call ebay and plead your case, you have proof. dont message them, call them and ask to escalate it. the buyer even suggesting that he would take it for a discounted price is nuts. demand he gives you a full payment or the card back. He stole your card plain and simple and is holding it hostage. was it his fault the card got lost for a while, no and it isnt yours either. he either needs to give you full payment or the card back.

[Promethius88]

Originally Posted by cardlover29

ignore this other guy, he clearly just wants to look like a good guy who gives cards away for free for good karma.

Anyway, call ebay and plead your case, you have proof. dont message them, call them and ask to escalate it. the buyer even suggesting that he would take it for a discounted price is nuts. demand he gives you a full payment or the card back. He stole your card plain and simple and is holding it hostage. was it his fault the card got lost for a while, no and it isnt yours either. he either needs to give you full payment or the card back.

Yes.... this indeed. Take another two hours of your life on the phone with Ebay for them just to tell you to kick rocks.

"It's the principle". Yep, I get it. But many a man have died on that hill.
If the $100 is that important, yes, take the time. But, I'm guessing you could have made that much in the time it has taken/will take to "maybe" get your money back.

Also all-knowing cardlover29, I do give cards away all the time.... it's a great part of the hobby. You should try it sometime. Might make you feel better about yourself.

[Clyde725]

Originally Posted by 1980bust

The buyer sent the message saying he'd received it AFTER I sent him a message saying that the tracking shows it's finally been delivered, and I'm glad it made it to him in the end, and asking what he wants to do about the refund.

He didn't reach out to me first.

Ha! Okay. I agree that the dude is a dick. I hope you get your money back.

[Gary]

Originally Posted by Promethius88

Yes.... this indeed. Take another two hours of your life on the phone with Ebay for them just to tell you to kick rocks.

"It's the principle". Yep, I get it. But many a man have died on that hill.
If the $100 is that important, yes, take the time. But, I'm guessing you could have made that much in the time it has taken/will take to "maybe" get your money back.

Also all-knowing cardlover29, I do give cards away all the time.... it's a great part of the hobby. You should try it sometime. Might make you feel better about yourself.

No offense,but you can both be right,He is right about the buyer was wrong,and your right about sometimes it feels good to give a few cards away to help someone else.why does it have to be one or the other.

though i will say in his defense this was a transaction the buyer did expect to pay for the card.Sure he could give it away,but shouldn't that be his choice and not someone else trying to force him into it?

Im sure we have all at some point either bought or sold something that a shipping co screwed up,what i don't understand is why there isn't more guys saying its the USPS fault,without them being incompetent this topic would not been started.

[cardlover29]

Originally Posted by Promethius88

Yes.... this indeed. Take another two hours of your life on the phone with Ebay for them just to tell you to kick rocks.

"It's the principle". Yep, I get it. But many a man have died on that hill.
If the $100 is that important, yes, take the time. But, I'm guessing you could have made that much in the time it has taken/will take to "maybe" get your money back.

Also all-knowing cardlover29, I do give cards away all the time.... it's a great part of the hobby. You should try it sometime. Might make you feel better about yourself.

feel free to post your ebay id here so we can all buy some things and eventually talk you into giving it to us for free. not sure why you are so triggered by what I am saying but its a simple transaction, he paid for an item, either give it back or pay for it. but anyway enjoy your life of good karma.

[BRob1]

Originally Posted by cardlover29

feel free to post your ebay id here so we can all buy some things and eventually talk you into giving it to us for free. not sure why you are so triggered by what I am saying but its a simple transaction, he paid for an item, either give it back or pay for it. but anyway enjoy your life of good karma.

he actually has been pretty calm and his responses make sense. are you sure he’s the one who’s triggered lol?


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[cardlover29]

Originally Posted by BRob1

he actually has been pretty calm and his responses make sense. are you sure he’s the one who’s triggered lol?


Sent from my iPhone using Tapatalk

do you also think its right for the buyer to hold the card hostage and either keep it or pay a discount rate for it? I dont claim to be "all knowing" like I have been labeled; but I know the basic difference between right and wrong. The buyer has an item that does not belong to him and that he does not own. He needs to return it or pay for it, not sure how this can be seen any other way. Yes the seller could chalk this up to a business expense, but why should he have to when the buyer admitted he has the card and even worse is trying to outright keep it and negotiate a discounted rate.

OP, He says its "crazy" to send the card back, how so? send him a label and ask him to ship it back at your cost because it is the right thing to do and good karma...... funny how good karma goes both ways isnt it.