Panini CS... Unreal

bravesfan#1 · 06-13-2022, 01:59 PM

Just received 150 rewards points for my 2016 Select Patrick Mahomes XRC redemption.

ONE. HUNDRED. FIFTY. POINTS.

When are we filing class action lawsuits?

Stringmusic · 06-13-2022, 02:00 PM

Uhh, brutal.

RandAlThor · 06-13-2022, 02:01 PM

Man that is rough, Panini should know better than to pull that crap.

meltedvanilluxe · 06-13-2022, 02:02 PM

Damn. For some of the no name players from a decade ago you could argue 150 is reasonable, but in your case that’s just horrendous.

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daveyou · 06-13-2022, 02:03 PM

holy crap. that's bad. really bad. and crap, Ive been seeing this a lot on BO so I checked on one of my redemptions from 3 yrs ago, a kelce patch auto /10 and I got 150 pts too!

airharrison21 · 06-13-2022, 02:04 PM

Wow that’s rough and unacceptable

meltedvanilluxe · 06-13-2022, 02:05 PM

They’re also replacing peoples redemptions with cards from this year, this along with this 150 point scam indicates they’ve started to clean house.

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RandAlThor · 06-13-2022, 02:05 PM

It's like Panini just doesn't care about pissing off its customers since they lost their license. It almost like they just said F*** it.

bravesfan#1 · 06-13-2022, 02:08 PM

They're throwing in the towel I think. The final hoo-rah and they're tarnishing their reputation even more on the way out.

I don't think I can spend anymore time on the phone, messaging on social media, or mass emailing all their CS people like I have for 1.5 years on this redemption. If anyone is successful repealing this nonsense on their redemptions, please let me know.

Viking6 · 06-13-2022, 02:09 PM

I just had a 2013 Contenders Dion Jordan auto exchanged for 150 points. Comparable cards.

They must be cleaning out all older outstanding redemptions

Earlsnake07 · 06-13-2022, 02:09 PM

Wait.........first off that is absolutely insane

second - was it recently pulled (and obviously expired) or was it sitting in the que this whole time?

No way at all I would be accepting that - I know several people have emails for contacts with Panini - hopefully someone in here can get you in contact with someone.

EDIT - just found this post:

https://www.blowoutforums.com/showpo...83&postcount=2

majestik101 · 06-13-2022, 02:10 PM

What's even sadder is your 2016 Select Patrick Mahomes XRC will probably be backdoored to a breaker

jts1224 · 06-13-2022, 02:11 PM

Just got 1500 points for a pj washington clearly donruss auto like 8 days ago. Kinda find it hard to believe you got 150 points for a mahomes rookie....

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bravesfan#1 · 06-13-2022, 02:17 PM

Quote:

Originally Posted by Earlsnake07

Wait.........first off that is absolutely insane

second - was it recently pulled (and obviously expired) or was it sitting in the que this whole time?

No way at all I would be accepting that - I know several people have emails for contacts with Panini - hopefully someone in here can get you in contact with someone.

EDIT - just found this post:

https://www.blowoutforums.com/showpo...83&postcount=2

I've sent three very polite emails to Emily over the last 1/2 year, every single one went ignored unfortunately.

mnvikingstwins · 06-13-2022, 02:22 PM

Anyone know if it's easy to transfer rewards points between accounts? Have had separate accounts for my rewards points and my redemptions, had 3 junk 2013-2015 redemptions replaced with 150 each

oplum29 · 06-13-2022, 02:25 PM

Quote:

Originally Posted by bravesfan#1

Just received 150 rewards points for my 2016 Select Patrick Mahomes XRC redemption.

ONE. HUNDRED. FIFTY. POINTS.

When are we filing class action lawsuits?

damnnnnn....that's crazy

NoleinJax · 06-13-2022, 02:27 PM

I have a few years old redemptions sitting in my account and they haven't been replaced with points. I even requested points for 1 last week and still no response.

JeremyNick · 06-13-2022, 02:31 PM

Quote:

Originally Posted by bravesfan#1

I've sent three very polite emails to Emily over the last 1/2 year, every single one went ignored unfortunately.

Emily had been the only one I ever got a response from, but it took weeks of emailing once a week, every week before anything moved.

But to be honest I never really had a reply from her other than “your request has been processed” or whatever. Never an actual response.

Panini is just a bad company.

The Accountant · 06-13-2022, 02:35 PM

wow that is so bad

IronCladLou · 06-13-2022, 02:45 PM

Quote:

Originally Posted by JeremyNick

Emily had been the only one I ever got a response from, but it took weeks of emailing once a week, every week before anything moved.

But to be honest I never really had a reply from her other than “your request has been processed” or whatever. Never an actual response.

Panini is just a bad company.

Yep. I sent a damaged card for replacement, but have resigned myself to the fact I won't see it again and have wasted money sending it in.

Oh well, it is what it is

Cardboard Dawg · 06-13-2022, 02:51 PM

After almost a year I got a replacement back for missing cards in an H2 Prizm Draft Picks. Must be their swan song. Haven't spent a dime on Panini since then, I buy singles if I want anything (and anyone still giving money to a crap company is a sucker for doing it)

jplarson · 06-13-2022, 02:56 PM

That really sucks OP, no way you should accept it without exhausting whatever avenues you can.

I put in a ticket with their tech support team, paninidigitalsupport@paniniamerica.net, asking them if my emails were getting blacklisted. They actually wrote back and assured me they weren't and forwarded my email to the Redemptions Team, cs@paniniamerica.net. I assume my email created a ticket and like most IT folks they want to clear tickets from their queue.

If I were you, make it a multi-pronged approach.

Tag/DM Panini - https://twitter.com/PaniniAmerica
Tag/DM Mark Warsop, one of the architects of the exclusive Panini-NFL-NFLPA licensing deal - https://twitter.com/mrwarski
Email customer service - cs@paniniamerica.net
Create a ticket with the category "Reward Points Issue" and note "they must have forgotten a couple zeroes" - https://www.paniniamerica.net/panini-support
Call customer service - 817-662-5203
File a complaint with the BBB about their bait-and-switch tactics - https://www.bbb.org/process-of-compl...ews/complaints
Consider going to The National if you are close enough in New Jersey and complain to a person directly

At this point it isn't burning bridges, they already screwed you with 150 points. But it's important to maintain professionalism and fight them with facts and not emotions.

Sportscard Fan · 06-13-2022, 03:01 PM

Quote:

Originally Posted by bravesfan#1

Just received 150 rewards points for my 2016 Select Patrick Mahomes XRC redemption.

ONE. HUNDRED. FIFTY. POINTS.

When are we filing class action lawsuits?

Should have been done years ago when Panini first started pulling stuff like this. Now, since they've been allowed to do it for years with no repercussions, they feel free to ignore everyone's emails and pull scams like this on you and others. Absolutely disgusting!!

TheFrenzy · 06-13-2022, 03:02 PM

Burn it to the ground. Salt the earth.

Siberian13 · 06-13-2022, 03:13 PM

Will a lawsuit even do anything?

06-13-2022, 02:02 PM	#4
meltedvanilluxe Member Join Date: Nov 2021 Posts: 223 rnortekled	Damn. For some of the no name players from a decade ago you could argue 150 is reasonable, but in your case that’s just horrendous. Sent from my iPhone using Tapatalk __________________ Check out my Tee Higgins collection! https://www.flickr.com/photos/198979631@N02/albums

06-13-2022, 02:05 PM	#7
meltedvanilluxe Member Join Date: Nov 2021 Posts: 223 rnortekled	They’re also replacing peoples redemptions with cards from this year, this along with this 150 point scam indicates they’ve started to clean house. Sent from my iPhone using Tapatalk __________________ Check out my Tee Higgins collection! https://www.flickr.com/photos/198979631@N02/albums

06-13-2022, 02:08 PM	#9
bravesfan#1 Member Join Date: Nov 2009 Posts: 5,924 jarobin7	They're throwing in the towel I think. The final hoo-rah and they're tarnishing their reputation even more on the way out. I don't think I can spend anymore time on the phone, messaging on social media, or mass emailing all their CS people like I have for 1.5 years on this redemption. If anyone is successful repealing this nonsense on their redemptions, please let me know. __________________ No international shipping!

06-13-2022, 02:09 PM	#11
Earlsnake07 Member Join Date: May 2012 Location: Wichita, KS Posts: 9,482 earlsnake07	Wait.........first off that is absolutely insane second - was it recently pulled (and obviously expired) or was it sitting in the que this whole time? No way at all I would be accepting that - I know several people have emails for contacts with Panini - hopefully someone in here can get you in contact with someone. EDIT - just found this post: https://www.blowoutforums.com/showpo...83&postcount=2 __________________ SCA - https://sportscardalbum.com/u/earlsnake07 Flickr - https://www.flickr.com/photos/187941314@N02/albums/with/72157713887746408 Last edited by Earlsnake07; 06-13-2022 at 02:12 PM.

06-13-2022, 02:10 PM	#12
majestik101 Member Join Date: Mar 2014 Location: Socially Distanced Posts: 42,946 majestik101	What's even sadder is your 2016 Select Patrick Mahomes XRC will probably be backdoored to a breaker __________________ "Watson alone sells for over $20" https://www.blowoutforums.com/showthread.php?t=1182760

06-13-2022, 01:59 PM	#1
bravesfan#1 Member Join Date: Nov 2009 Posts: 5,924 jarobin7	Panini CS... Unreal Just received 150 rewards points for my 2016 Select Patrick Mahomes XRC redemption. ONE. HUNDRED. FIFTY. POINTS. When are we filing class action lawsuits? __________________ No international shipping!

06-13-2022, 02:00 PM	#2
Stringmusic Member Join Date: Jul 2020 Location: Zebulon Ga Posts: 1,102	Uhh, brutal.

06-13-2022, 02:01 PM	#3
RandAlThor Member Join Date: Mar 2021 Location: O'Fallon, Missouri Posts: 419	Man that is rough, Panini should know better than to pull that crap.

06-13-2022, 02:03 PM	#5
daveyou Member Join Date: Jun 2009 Location: NYC Posts: 1,305	holy crap. that's bad. really bad. and crap, Ive been seeing this a lot on BO so I checked on one of my redemptions from 3 yrs ago, a kelce patch auto /10 and I got 150 pts too!

06-13-2022, 02:04 PM	#6
airharrison21 Member Join Date: Oct 2008 Posts: 1,917	Wow that’s rough and unacceptable

06-13-2022, 02:09 PM	#10
Viking6 Member Join Date: Aug 2012 Location: South Florida Posts: 2,307	I just had a 2013 Contenders Dion Jordan auto exchanged for 150 points. Comparable cards. They must be cleaning out all older outstanding redemptions

06-13-2022, 02:11 PM	#13
jts1224 Member Join Date: Feb 2018 Location: Romeo Michigan Posts: 36 gijoe221987	Just got 1500 points for a pj washington clearly donruss auto like 8 days ago. Kinda find it hard to believe you got 150 points for a mahomes rookie.... Sent from my SM-G988U using Tapatalk

06-13-2022, 02:22 PM	#15
mnvikingstwins Member Join Date: Sep 2009 Location: Minneapolis Posts: 42,190 ski_4 ski_4	Anyone know if it's easy to transfer rewards points between accounts? Have had separate accounts for my rewards points and my redemptions, had 3 junk 2013-2015 redemptions replaced with 150 each

06-13-2022, 02:27 PM	#17
NoleinJax Member Join Date: May 2012 Location: No clue anymore Posts: 8,742 ilovetheseminoles	I have a few years old redemptions sitting in my account and they haven't been replaced with points. I even requested points for 1 last week and still no response. __________________ Flickr (In Progress):https://www.flickr.com/photos/noleinjax/albums Looking for rare Jameis Winston rookies (Prizm White Sparkle, Gold Vinyl, etc), 1/1's and jersey #'d stuff.

06-13-2022, 02:35 PM	#19
The Accountant Member Join Date: Mar 2016 Location: Pittsburgh Posts: 12,953	wow that is so bad __________________ Buying: Cole Hamels 1/1s

06-13-2022, 02:51 PM	#21
Cardboard Dawg Member Join Date: May 2021 Location: Memphis, TN Posts: 568	After almost a year I got a replacement back for missing cards in an H2 Prizm Draft Picks. Must be their swan song. Haven't spent a dime on Panini since then, I buy singles if I want anything (and anyone still giving money to a crap company is a sucker for doing it)

06-13-2022, 02:56 PM	#22
jplarson Banned Join Date: Nov 2015 Posts: 15,578	That really sucks OP, no way you should accept it without exhausting whatever avenues you can. I put in a ticket with their tech support team, paninidigitalsupport@paniniamerica.net, asking them if my emails were getting blacklisted. They actually wrote back and assured me they weren't and forwarded my email to the Redemptions Team, cs@paniniamerica.net. I assume my email created a ticket and like most IT folks they want to clear tickets from their queue. If I were you, make it a multi-pronged approach. Tag/DM Panini - https://twitter.com/PaniniAmerica Tag/DM Mark Warsop, one of the architects of the exclusive Panini-NFL-NFLPA licensing deal - https://twitter.com/mrwarski Email customer service - cs@paniniamerica.net Create a ticket with the category "Reward Points Issue" and note "they must have forgotten a couple zeroes" - https://www.paniniamerica.net/panini-support Call customer service - 817-662-5203 File a complaint with the BBB about their bait-and-switch tactics - https://www.bbb.org/process-of-compl...ews/complaints Consider going to The National if you are close enough in New Jersey and complain to a person directly At this point it isn't burning bridges, they already screwed you with 150 points. But it's important to maintain professionalism and fight them with facts and not emotions.

06-13-2022, 03:02 PM	#24
TheFrenzy Banned Join Date: Dec 2012 Location: Texan in AZ Posts: 44,115	Burn it to the ground. Salt the earth.

06-13-2022, 03:13 PM	#25
Siberian13 Member Join Date: Feb 2015 Posts: 76,980 shiller13	Will a lawsuit even do anything?