Ebay snafu...Opening Unpaid Item Assistance case when I gave refund..Need advice!

benshobbies · 09-12-2011, 07:18 AM

Over the last month a guy bought two of my dollar cards, paid for them and then emailed me afterwords that he paid for one card too extra. Fine I said, I refunded his money and mailed him both cards cause I already had the cards packaged up (I won't make this a habit). So now ebay is filing an unpaid item assistance case against him and I can't find the auction item anywhere in my store under sold auctions. It happened in August so it should be in there. I marked it before as paid. Why is ebay still opening the case against him?

Update: I got the items confused. I was thinking about card #258, whereas customer in this case ordered two of card #268 and I can't find record of payment in ebay.

09-12-2011, 07:18 AM	#1
benshobbies Inactive Account Join Date: Feb 2010 Location: Berkshire County, MA Posts: 7,547 benshobbies benshobbies	Ebay snafu...Opening Unpaid Item Assistance case when I gave refund..Need advice! Over the last month a guy bought two of my dollar cards, paid for them and then emailed me afterwords that he paid for one card too extra. Fine I said, I refunded his money and mailed him both cards cause I already had the cards packaged up (I won't make this a habit). So now ebay is filing an unpaid item assistance case against him and I can't find the auction item anywhere in my store under sold auctions. It happened in August so it should be in there. I marked it before as paid. Why is ebay still opening the case against him? Update: I got the items confused. I was thinking about card #258, whereas customer in this case ordered two of card #268 and I can't find record of payment in ebay. Last edited by benshobbies; 09-12-2011 at 07:21 AM.