Important info for anyone using COMC Mailbox service

[Yaga]

I've been using the COMC mailbox service for awhile, but unfortunately I just learned some tough info on it.

I purchased these three items...

2014 15 Panini Luxe Nikola Mirotic Gold Metal Card Auto Autograph RC 6 10 Bulls | eBay

2014 15 Panini Excalibur Tony Wroten Crusade Green 19 2 5 SP RARE 76ers | eBay

2014 15 Panini Excalibur Andrew Wiggins Crusade Camo RC Rookie Card 161 | eBay

When COMC received the envelope, it was open and empty. They sent me pictures and advised that it looks like it wasn't properly sealed.

I opened an Ebay dispute and it was closed within a couple of hours and I was told that I won't be getting a refund. The reason? Using a third party consignment service VOIDS any buyer protection!! Wow was I shocked.

I followed up with COMC and they told me they weren't responsible for this and to try to go through Ebay or Paypal. Ebay already shut me down, so I'm trying through Paypal, but I have a feeling it's going to be the same result.

So for anyone using this service, beware!! A tough lesson for me to learn and I'm definitely only going to use the service for low value items from now on, and I'll be cutting back for sure.

[ljandkg]

That's a real shame. Hope crook sellers on ebay don't get a handle on this or it'll happen all the time.

[k13]

Terrible...

[TheHeel]

Isn't imac a user on these forums?

[wethenorth]

sorry to hear that op, maybe you can contact usps w/ the tracking to see if they can find those items, assuming that seller did shipped out the items?

just curious how does ebay know comc is a third party consignment service?

[wethenorth]

Originally Posted by TheHeel

Isn't imac a user on these forums?

Blowout Cards Forums - View Profile: Imac7065

[Dwade Collector]

And there goes COMC service for international collectors, making it even tougher to collect outside the US

[Pat3ntP3nd1ng]

Quite frankly I wouldn't think its even pertinent info for eBay or Paypal to know whether or not it was sent to a consignment location. You didn't receive the items and thats all they need to know. Depending on how those items were shipped, the seller would be covered for items up to $50 each under the USPS policy.

Ultimately, the post office insurance policy should eat the cost. Both you and the seller would get your money back and he would get reimbursed for the cards that were missing.

[TheHeel]

Originally Posted by Pat3ntP3nd1ng

Quite frankly I wouldn't think its even pertinent info for eBay or Paypal to know whether or not it was sent to a consignment location. You didn't receive the items and thats all they need to know. Depending on how those items were shipped, the seller would be covered for items up to $50 each under the USPS policy.

Ultimately, the post office insurance policy should eat the cost. Both you and the seller would get your money back and he would get reimbursed for the cards that were missing.

Isn't that for Priority Mail only? Or am I mistaken?

[ernieren]

Originally Posted by Pat3ntP3nd1ng

Quite frankly I wouldn't think its even pertinent info for eBay or Paypal to know whether or not it was sent to a consignment location. You didn't receive the items and thats all they need to know. Depending on how those items were shipped, the seller would be covered for items up to $50 each under the USPS policy.

Ultimately, the post office insurance policy should eat the cost. Both you and the seller would get your money back and he would get reimbursed for the cards that were missing.

Agree if you have the COMC mailbox as a confirmed Address then it is covered . What ebay wants you to do is use there methods . Its just ebay being ebay pretty crappy on them. COMC has no say in this they use the mailboxes to help people out.

[Yaga]

Here are the pics from COMC...

[Pat3ntP3nd1ng]

Originally Posted by TheHeel

Isn't that for Priority Mail only? Or am I mistaken?

Yes its only with Priority Mail service, thats why I said depending on the method. I should have clarified that better.

[TheHeel]

Originally Posted by Pat3ntP3nd1ng

Yes its only with Priority Mail service, thats why I said depending on the method. I should have clarified that better.

Gotcha - the auction was listed as First Class shipping.

[clipperboy24]

Originally Posted by Yaga

Here are the pics from COMC...

Looks like COMC is being run out of a dorm room, lol.

Bummer OP, good luck getting it resolved.

[shrevecity]

This is nothing new, have told many that using the COMC mailbox could void your protection. There is a chance you will win, but I am aftraid given the seller in question he could have known this and made the right phone calls to get it voided.

[Bars and Bar]

IMAC? I'm in.

[xavieronly1]

Under ebay policy, there is a line that says the following when Buyer's protection is void.

"Items shipped to another address after original delivery."

HOWEVER, I believe it was meant to use for mail forwarding. That is, if I change my address when I move out from previous apt, I can get USPS to forward all of my mail to my new address. The paypal can still have the old address, but USPS would do the work for the forwarding.

That is not the case here. COMC is the intend receiver. Unless COMC lies or stole the card, COMC should file the complaint on behalf of yours since COMC provides the service as a BO box, and COMC should hold accountable for the customer service.

[glen87]

are we ready for suspension city 2?

[Yaga]

Originally Posted by xavieronly1

Under ebay policy, there is a line that says the following when Buyer's protection is void.

"Items shipped to another address after original delivery."

HOWEVER, I believe it was meant to use for mail forwarding. That is, if I change my address when I move out from previous apt, I can get USPS to forward all of my mail to my new address. The paypal can still have the old address, but USPS would do the work for the forwarding.

That is not the case here. COMC is the intend receiver. Unless COMC lies or stole the card, COMC should file the complaint on behalf of yours since COMC provides the service as a BO box, and COMC should hold accountable for the customer service.

Hmmm interesting... but how can COMC file a dispute with my username? Is that possible?

[shrevecity]

Originally Posted by xavieronly1

Under ebay policy, there is a line that says the following when Buyer's protection is void.

"Items shipped to another address after original delivery."

HOWEVER, I believe it was meant to use for mail forwarding. That is, if I change my address when I move out from previous apt, I can get USPS to forward all of my mail to my new address. The paypal can still have the old address, but USPS would do the work for the forwarding.

That is not the case here. COMC is the intend receiver. Unless COMC lies or stole the card, COMC should file the complaint on behalf of yours since COMC provides the service as a BO box, and COMC should hold accountable for the customer service.

There is a mention in the TOS of using a mail forwarding system aside from the GSP, that says using these services can void protection. I have dealt with one out of Florida, the item showed delivered to the Florida address but they claimed they did not get the right item and wanted a refund Ebay sided with me for the use of third party service.

Also in what you describe the seller will lose if you state it was not delivered, the computer that check this for Ebay would see the delivery to the new zip code and say the item was not delivered to the correct address. Have lost a couple of cases where this happened. Got them reversed on appeal, but the intial resolution was a loss.

[shrevecity]

Originally Posted by Yaga

Hmmm interesting... but how can COMC file a dispute with my username? Is that possible?

COMC has no say on the purchase between you and the seller. Unless they paid for the item, like one of the third party shippers does, the buyer pays them then they pay and bid on the item for the buyer. Unless they are doing thet Ebay does not see them as part of the transaction.

[37Jetson]

It is the seller's responsibility to get the card to the buyer. Let's see how the seller handles this.

[xavieronly1]

Looks like a huge hole to play around the mail forwarding. And it looks like COMC does not tell you the full risk.

[shrevecity]

Originally Posted by 37Jetson

It is the seller's responsibility to get the card to the buyer. Let's see how the seller handles this.

Considering the seller and that the cases have been closed in his favor(meaning feedback cannot be left) I think we all know what will likely be the result.

[shrevecity]

Originally Posted by xavieronly1

Looks like a huge hole to play around the mail forwarding. And it looks like COMC does not tell you the full risk.

Why should they there are a lot of clear risks for using this service. Not saying it has happened, but what stops a dishonest COMC employee from deciding to pocket the card. Those photos are really not that great and do not show the envelope being opened.