PSA Complete Through Date (CTD) Tracker

[Randallk34]

Originally Posted by IAmNoName

SGC is in Florida that state was not closed down nearly as long

Close downs happened March, April, May 2020. PSA still gladly keep accepting subs and did nothing about the on coming backlog

[saintsfan9]

Originally Posted by IAmNoName

SGC is in Florida that state was not closed down nearly as long

They still had an issue. They did something about it that cost them submissions and money but they made it right pretty quickly. SGC gets a lot of hate and PSA gets all the praise but I dont see how much longer the PSA crowd is going to accept being abused.

[Randallk34]

an estimated 40 day service that's now on day 108

And me, as the customer, is suppose to just sit back and say "oh i understand", and get charged full price when these idiots finally get to my stuff.

Is it also the customers fault when on an unexpected night a restaurant is super busy and only has 1 chef on and it takes your food 3 hours to come out? or does the restaurant try to please the customer with a discount or something. It's called customer service.

PSA is obviously lost when it comes to business but we are their customers, they seem to not understand this.

[saintsfan9]

The fact they are still accepting subs, but charging $300 to jump people who have been waiting, means they care more about brining in more and more $ than they do about taking care of promises they made to people already.

I guess it's good for business, for now, even though they are burning lots of people who may never give them their busieness again, but they know they have a strong enough following and the lion's share of the market so there is nothing to worry about and nothing to fix.

[IAmNoName]

I’m not saying PSA isn’t at fault. Most of the complaints are that they should have been hiring & training. Pretty hard to do when you are shut down. I think they also made decisions based on they were selling the company and didn’t want to spend cash or shut down submissions. I think the smartest thing they could do is get out of California, cost of running business would be much cheaper. A few years ago a company in CT moved south, the owner got a larger building for a lot less $$$ and he also was able to pay his employees more and they got better insurance. I actually have been sending cards to CSG. I did state in another thread what has PSA done for you lately. I never did get an answer except to say they made me lots of money. Which was all before the pandemic. To me anyone who has cards sitting there for months should get a reduction in fees charged or at least some free submissions at a later date..

[Randallk34]

Originally Posted by saintsfan9

The fact they are still accepting subs, but charging $300 to jump people who have been waiting, means they care more about brining in more and more $ than they do about taking care of promises they made to people already.

I guess it's good for business, for now, even though they are burning lots of people who may never give them their business again, but they know they have a strong enough following and the lion's share of the market so there is nothing to worry about and nothing to fix.

Exactly, they just spit in the face of the small fish, they don't care. How do you not give people 1 free voucher or something if your order takes triple or quadruple the estimated time? you know, to say sorry for being such a garbage run company. But no, they have all our heads over a barrel. They seem like the type of company that instead of having good customer relations, they'll just say if you dont like it go elsewhere. Probably why they can't get more employees, they probably treat their employees worse than their customers.

[KhalDrogo]

Originally Posted by saintsfan9

The fact they are still accepting subs, but charging $300 to jump people who have been waiting, means they care more about brining in more and more $ than they do about taking care of promises they made to people already.

What promises did they make?

[saintsfan9]

Originally Posted by KhalDrogo

What promises did they make?

The ones where they tell you an estimated turnaround time, and then take 2-5x as long to get your order back. Yes it's estimated, but you should at least be close, not off my multiple months. Then they blame COVID yet take new subs instead of working to catch up.

[KhalDrogo]

Originally Posted by saintsfan9

The ones where they tell you an estimated turnaround time, and then take 2-5x as long to get your order back. Yes it's estimated, but you should at least be close, not off my multiple months. Then they blame COVID yet take new subs instead of working to catch up.

Too bad you couldn't have predicted the future the same way you're asking PSA to.

[Randallk34]

Originally Posted by IAmNoName

I’m not saying PSA isn’t at fault. Most of the complaints are that they should have been hiring & training. Pretty hard to do when you are shut down. I think they also made decisions based on they were selling the company and didn’t want to spend cash or shut down submissions. I think the smartest thing they could do is get out of California, cost of running business would be much cheaper. A few years ago a company in CT moved south, the owner got a larger building for a lot less $$$ and he also was able to pay his employees more and they got better insurance. I actually have been sending cards to CSG. I did state in another thread what has PSA done for you lately. I never did get an answer except to say they made me lots of money. Which was all before the pandemic. To me anyone who has cards sitting there for months should get a reduction in fees charged or at least some free submissions at a later date..

If you are shut down then stop accepting subs. If they screwed their customers over because they were more concerned about selling then the new owners need do something for the customers. It's all PSA's fault. DOes it matter what state they are in if the same idiots are running the show? not really

[saintsfan9]

Originally Posted by KhalDrogo

Too bad you couldn't have predicted the future the same way you're asking PSA to.

Where did I ask them to predict the future? I simply said they should make right on their current orders, rather than accept more money from new ones and keep the existing orders waiting longer and longer.

[Randallk34]

Originally Posted by KhalDrogo

Too bad you couldn't have predicted the future the same way you're asking PSA to.

Things happen, we get it. Why is it my fault they botched the way they did business during a pandemic. Why as a customer is that my fault? They owe me nothing, i get that. But it would be nice if they showed the smallest amount of good customer service. All they care about is the money, that's the type of business they are going to run. There is nothing we can do about it but go to another company and they are ok with that. I mean they can't even do the slightest thing in good faith like just send out an email apologizing for the delays. Nope, noting. Just sit and wait you dumb customer, we'll get to you when we get to you, deal with it sucker.

[letsgocapitals]

The thought that a company can quickly scale up in a niche/specialized business is... laughable? I dunno... you choose the adjective.

[Randallk34]

Originally Posted by KhalDrogo

Too bad you couldn't have predicted the future the same way you're asking PSA to.

There was no need to predict the future either, it was right in front of their face. Shut down and thousands of subs a day are piling up? DO SOMETHING ABOUT IT. They did nothing, just keep accepting subs, subs, and more subs. Then months later they finally suspended some and raised prices to try and slow things down.

[TheTCGenius]

Originally Posted by Randallk34

There was no need to predict the future either, it was right in front of their face. Shut down and thousands of subs a day are piling up? DO SOMETHING ABOUT IT. They did nothing, just keep accepting subs, subs, and more subs. Then months later they finally suspended some and raised prices to try and slow things down.

This is a moronic take. They were also going through the process of a disposition of the company. So they stuffed the balance sheet.

They are also based in California, which i dont think we have to dive too deep into a political convo to realize what kind of #@#@#@#@ show navigating those waters are.

Beyond that, the card market couldve just as easily went the other way at beginning of covid.

[Randallk34]

Originally Posted by letsgocapitals

The thought that a company can quickly scale up in a niche/specialized business is... laughable? I dunno... you choose the adjective.

So what, am i suppose to feel bad for them? Maybe they should have stopped accepting subs for months and months when they clearly couldn't handle them. They took action way to late.

PSA lovers can make all the excuse you want for them, thats fine. They were in a tough spot and handled it wrong. Bad leadership i guess but they botched it.

[letsgocapitals]

Originally Posted by Randallk34

So what, am i suppose to feel bad for them? Maybe they should have stopped accepting subs for months and months when they clearly couldn't handle them. They took action way to late.

PSA lovers can make all the excuse you want for them, thats fine. They were in a tough spot and handled it wrong. Bad leadership i guess but they botched it.

No need to feel bad for them.

You're a customer. You decide who you spend your money with.

And raising prices certainly could have been something they did sooner. But with the company changing hands, that could have played into it. Shortly after Nat Turner took over, prices were increased.

[Randallk34]

Originally Posted by TheTCGenius

This is a moronic take. They were also going through the process of a disposition of the company. So they stuffed the balance sheet.

They are also based in California, which i dont think we have to dive too deep into a political convo to realize what kind of #@#@#@#@ show navigating those waters are.

Beyond that, the card market couldve just as easily went the other way at beginning of covid.

So this is the customers fault? I dont care what state they are in, what process they are going though. NOT MY PROBLEM. I'm the customer and the fact of the matter is they are over triple the estimated time I was given and they simply dont care. Which is fine but it just bad customer service.

[Randallk34]

Originally Posted by letsgocapitals

No need to feel bad for them.

You're a customer. You decide who you spend your money with.

And raising prices certainly could have been something they did sooner. But with the company changing hands, that could have played into it. Shortly after Nat Turner took over, prices were increased.

Thats great and hopefully this new leadership is competent. It would be nice if Nate said something like here is a free voucher for waiting 3x as long as estimated, we're sorry the last leadership group was a bunch of incompetent morons but we hope you choose PSA for future business. But nope, my low class, peasant level economy sub is still not moving. I'll even take a mass email from Nate saying they apologize for the delays. Something , anything.

[Woodsy074]

Originally Posted by letsgocapitals

The thought that a company can quickly scale up in a niche/specialized business is... laughable? I dunno... you choose the adjective.

I fully understand the problem with hiring new graders and scale there. It is a specialized skill and people need to be properly trained to do the job. However, they could hire more customer service people rather quickly I would think. I tried to call the other day 30 minutes after the lines opened and was told that the queue was already full for the day. If you send an email, it takes two weeks for them to get back to you. That is the part that irks me more than anything.

[SupermanBrandon]

I do wonder what all these people calling and waiting on hold (all day) are looking for, from PSA? Is some random, newly hired, customer service person going to really tell the majority of the callers new information that they don't already know or can't find with a :10 second google search?

[Woodsy074]

Originally Posted by SupermanBrandon

I do wonder what all these people calling and waiting on hold (all day) are looking for, from PSA? Is some random, newly hired, customer service person going to really tell the majority of the callers new information that they don't already know or can't find with a :10 second google search?

When you can only take ~20 calls a day then I wouldn't call it all these people. In my personal experience, I had an issue with an order that I need to speak with a real human about. Would be nice to be able to get through at some point. I've had better experiences with the DMV calling me back at the proper time than PSA.

[Vintagecollect]

I emailed customer service....
Auto reply

"Could be 2 weeks to get a response "

Sent from my SM-N950U using Tapatalk

[SupermanBrandon]

Originally Posted by Woodsy074

When you can only take ~20 calls a day then I wouldn't call it all these people. In my personal experience, I had an issue with an order that I need to speak with a real human about. Would be nice to be able to get through at some point. I've had better experiences with the DMV calling me back at the proper time than PSA.

Totally get that type of situation. I would guess that most people trying to call, are asking where their order is. What "this" stage means. Have you received my cards yet. etc.

[BerenguerBoogie]

Originally Posted by SupermanBrandon

I do wonder what all these people calling and waiting on hold (all day) are looking for, from PSA? Is some random, newly hired, customer service person going to really tell the majority of the callers new information that they don't already know or can't find with a :10 second google search?

I had to change my address. You would think they'd make an easier process than email/phone. This company has a hard time adjusting to this demand and workload!