All I want to do is talk about COMC

[NatsSBR]

Originally Posted by KhalDrogo

Of course they are. Which will help for all the stupid and easy questions they get. But will just lead to more frustration for people who know what they’re doing and either need real help or resolution to a problem.

If they keep premium support manned only by humans, it should be okayish, and I would think they won't be willing to risk alienating their big accounts. If you are doing that kind of volume on the site, you will very rarely have dumb questions.

On the other hand, they have put more trust in AI than their expertise permits at least once. The buying agent was a total fiasco.

[waulk11]

I’m a bit late to the COMC game, but I just grabbed my first card from them (for free!). My $50 investment has now turned into 132 cards in my inventory, plus I’ve got a nice chunk of store credit
Agon 1/5


Sent from my SM-S906U using Tapatalk

[mnvikingstwins]

Just keep pushing the expected date out a month with no more progress on uploads

Service Batch Progress Est. Qty Approx. Remaining Pending Qty Due Date Est. Date Completed Fees
Standard 56046521 20% 40 37 0 1/26/2026 3/25/2026 $10.80

[Saraste]

The 152 card order I dropped off in Nashville in October and due this past Friday hasn't been touched.

[JustinVerlander07]

So based on the past two posts and all of us knowing about the shipping issues, how close is COMC back to their COVID situation with everything?

I had cards ready to mail out but if they can't meet their now very long wait times to begin with what's even the point?

[tjobringer]

Just had decent luck with a 34 card standard shipping order:

Date Requested: 1/19/2026
Actual Ship Date: 2/23/2026

[fungi2510]

What in the actual ????? Email sent out today is ignoring all issues and pushing ideas that do not clear up any backlog. I usually just delete their emails, but I was interested to see what the battle bracket was about, and I am wishing I did not. Too much time spent on these guys.

[micorps1]

Originally Posted by tjobringer

Just had decent luck with a 34 card standard shipping order:

Date Requested: 1/19/2026
Actual Ship Date: 2/23/2026

Wow that is great. I have a 13 card shipping request made on 1/9/2026 and still havent completed picking the cards, moreless sending them. Does not appear shipments are completed in the order received.

[kabenac]

Here's my Standard order:


Tracking: Not Shipped Yet
Date Requested: 12/21/2025
Estimated Ship Date: 3/17/2026
Items Ahead of My Order: 287,149

--------

Originally Posted by tjobringer

Just had decent luck with a 34 card standard shipping order:

Date Requested: 1/19/2026
Actual Ship Date: 2/23/2026

[scotthenrichs]

Originally Posted by scotthenrichs

Hey, the pdf packing list just showed up on mine, maybe I'm getting closer to a shipment? Above update was 1/14, so they're averaging around 65K/week the last few weeks.

Date Requested: 12/5/2025
Estimated Ship Date: 2/26/2026
Items Ahead of My Order: 226,286

Only 62K progress in the last 2+ weeks, a little behind what they had been doing...

Date Requested: 12/5/2025
Estimated Ship Date: 3/7/2026
Items Ahead of My Order: 164,271

[RustyGreerFan]

Originally Posted by Sonnys88

- Be proactive in informing customers of potential delays or existing delays in processing orders and other add-on features, processing grading orders, and fulfilling shipping orders.

Bingo. I would even shorten it to be proactive in informing customers. For some reason I think they are terrified of this.

[finfangfan]

I don’t know the details, but the teaser email announcing Bracket battles sounds like it could be fun.

[RustyGreerFan]

Originally Posted by Spink

Received this email response from an email I sent Dec 30th.

"COMC3rdPartyApps, Feb 20, 2026, 14:16 PST:
We are making significant structural changes to how Customer Service operates at COMC, to improve both response times and the overall customer experience.

As part of this transition, all open and unanswered support tickets are unfortunately being cleared; if you did not receive a response to a previously placed request, please resubmit your request again, and if your issue has already been resolved, no further action is needed.

How you contact us has not changed. Please continue to email staff@comc.com as you always have.

We value hearing from our community and are actively working to improve our support model, with more enhancements coming soon. During this transition, response times may be slightly longer than usual. Please be advised that submitting multiple requests for the same issue will not advance your position in the queue. Duplicate messages serve only to slow resolution and in no way impact prioritization. The fastest way to get help is to submit one complete request with all of your member details and a robust description of your support needs.

Thank you for your patience and understanding.
— Justin Rayfield Director of FP&A (Interim Director of CS)"

I'm surprised there isn't more talk about this. Some may recall my bitching about the fact they misidentified a card of mine and it sold for like $100 under market. In November. I had since contacted them nine times via their online form and via email. Over the course of the past few days I've received an email for EVERY communication I sent them. So nine reminders of how their customer service is non-existent for many of us. And the kicker? They STILL have not contacted me about my issue.

[boxbuster7]

response I received to the THIRD email over the span of 2 months I sent them about a problem that has been unresolved for a long time was the auto reply saying they're clearing tickets

clowns

[RustyGreerFan]

I plan to make a complaint with the State of Washington. I'll let you guys know how that goes in case anyone else is interested. **EDIT** or if anyone knows anything about how that works, why my idea is bad/good, etc. please let me know.

[boxbuster7]

That automated reply that they are deleting all customer service requests just completely contradicts the blog post they made

[micorps1]

Originally Posted by micorps1

Wow that is great. I have a 13 card shipping request made on 1/9/2026 and still havent completed picking the cards, moreless sending them. Does not appear shipments are completed in the order received.

Btw my expected ship date was 2/9/2026, but still have 336,000 shipping requests ahead of me.

[tribefan]

And somehow, it has shipped!


Status: Shipped on 2/20/2026
Tracking: xxxxx
Date Requested: 1/13/2026
Actual Ship Date: 2/20/2026

Originally Posted by tribefan

4 week update - should be shippinig tomorrow, pushed back 45 days!

Status:
Tracking: Not Shipped Yet
Date Requested: 1/13/2026
Estimated Ship Date: 3/28/2026
Items Ahead of My Order: 512,602

Out of curiosity, I checked what the date for a shipment entered today would be, and per the shipping request page, a 91 card order at the standard level is quoted to ship March 18. That's earlier than the revised date for my shipment entered 1/13!

[tdbaseballcards]

Originally Posted by tdbaseballcards

1 Month later....

Status:
Tracking: Not Shipped Yet
Date Requested: 12/20/2025
Estimated Ship Date: 3/14/2026
Items Ahead of My Order: 542,411

Another month gone by.....I don't even remember what's in this shipment.

Status:
Tracking: Not Shipped Yet
Date Requested: 12/20/2025
Estimated Ship Date: 3/20/2026
Items Ahead of My Order: 296,244

[NatsSBR]

Originally Posted by RustyGreerFan

I plan to make a complaint with the State of Washington. I'll let you guys know how that goes in case anyone else is interested. **EDIT** or if anyone knows anything about how that works, why my idea is bad/good, etc. please let me know.

https://fortress.wa.gov/atg/formhand...laintForm.aspx

That's probably what you're looking for. As for how it works or whether it's a good idea, hard to say. I doubt they want to be dealing with the State AG's office, though, so it may help light a fire under them.

[finfangfan]

Looks like CGC bulk subs are now $24?

[Spink]

Originally Posted by RustyGreerFan

I'm surprised there isn't more talk about this. Some may recall my bitching about the fact they misidentified a card of mine and it sold for like $100 under market. In November. I had since contacted them nine times via their online form and via email. Over the course of the past few days I've received an email for EVERY communication I sent them. So nine reminders of how their customer service is non-existent for many of us. And the kicker? They STILL have not contacted me about my issue.

Same. I had been replying to my initial email every 10 business days. Got that same email for every communication I sent them. At least I know that got my emails...lol

Worthless

[cowboyfaninlr]

And people keep sending them cards and buying from them with the shipping time...smh

[Spink]

Originally Posted by cowboyfaninlr

And people keep sending them cards and buying from them with the shipping time...smh

The value from buying and selling with COMC exceeds the company’s worthlessness, so you may still select that option.

[f2tornado]

Originally Posted by cowboyfaninlr

And people keep sending them cards and buying from them with the shipping time...smh

Even with their stupid standard shipping rates, it's still cheaper to ship a pile of cards than it is on eBay. And, if a person is also snagging stuff below comp, then that mitigates some of the time concern.

If more eBay sellers were using ESE, then I'd be buying a lot more there and probably less on COMC. I'm already buying less on COMC since I mainly buy from what I sell, and they are having problems getting stuff listed. This one hasn't even been touched yet:

Items: 253; Due: 2/16/2026

Part of me wants to just put the entire port up at 70% off ask and take a break from the site should it move.